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Fitzgerald Cadillac of Annapolis

(60 reviews)
Visit Fitzgerald Cadillac of Annapolis
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (410) 849-6105 (410) 849-6105
Used (410) 946-1485 (410) 946-1485
Service (888) 259-8461 (888) 259-8461

Reviews

(60 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fitzgerald Cadillac of Annapolis from DealerRater.

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Welcoming, clean, and friendly atmosphere with

Welcoming, clean, and friendly atmosphere with knowledgeable and courteous staff who went above and beyond to provide a stellar experience worthy of the Cadillac brand.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I have purchased 2 vehicles from Fitzgerald both times it

I have purchased 2 vehicles from Fitzgerald both times it was an excellent experience. Chris V is the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I bought my car from this dealership.

I bought my car from this dealership. The entire transaction was absolutely stress free. Every person in the dealership treated me with kindness and respect. I would choose them again in a heartbeat!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great dealership - entire staff is amazing from sales to

Great dealership - entire staff is amazing from sales to finance to service. Third car I have bought from them and will keep coming back. Conrad (our salesman) was amazing to work with (2nd car he has sold us), great knowledge of the product, made the whole process enjoyable. He rocks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I received a call from incompetent sales person with...

I received a call from incompetent sales person with promises to send me more information that I never received. This call mostly was a formality for accomplishment.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Advertising a car that they did not have drove an hour...

Advertising a car that they did not have drove an hour and a half to buy that car they didn’t they never had it

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are sorry you made the trip to Annapolis only to find the vehicle of your interest has been sold. We do our best to update our inventory every single day, as we sell inventory, trade, and even purchase inventory on a daily basis to keep our customers informed. We also recommend that our clients call first, just to confirm that the vehicle is still available as inventory has been slimmer than ever before. If you have any further questions or comments, please call AJ Tucker directly at 410-224-3480.

Great service and nice Porsche 911!

Purchased a 2006 Porsche 911 C4S convertible and the service was great! Tonia was a pleasure to work with and was able to get a great deal on the car and made the process smooth from Florida!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks Tom! We're proud to have been able to make your purchase so smooth. Enjoy driving your Porsche in that nice Florida weather!

Great place to buy a car!

They were very easy to deal with and had a great selection of cars to pick from. The entire process was quick and painless. They also gave me what I thought was a fair deal on my trade-in as well. My salesman, Chris, my salesman, has kept in touch with me post sale as well which has been very much appreciated. I would very much recommend this dealer to anyone looking for a new Cadillac.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Sales and service teams are excellent. I've been buying...

Sales and service teams are excellent. I've been buying and serving my vehicles here for over 10 years. Referenced my friends and family remembers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

service excellence

I brought my 2016 Cadillac XTS in for its scheduled service and to have the touchscreen replaced. Mr. Ritter and his service staff were very attentive to my needs and extremely knowledgeable regarding the work needed. Not only was everything completed it was done in less time then originally quote, always a pleasant surprise. I would highly recommend the dealership not only for service but for purchase of a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.