Fitzgerald Chevrolet Cadillac Hagerstown

4.4
(171 reviews)
Visit Fitzgerald Chevrolet Cadillac Hagerstown
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–3:00pm
Sunday Closed Closed

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New (888) 282-8436 (888) 282-8436
Used (888) 285-0401 (888) 285-0401
Service (888) 287-0023 (888) 287-0023

Inventory

See all 120 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since August 2019.
We created the FitzWay philosophy by listening to our customer's comments over the years both good and bad. We have taken those messages and requests and incorporated them into every aspect of our business and call it the "FitzWay" our unique way of doing business - from our handling of customer phone calls to showroom visits to servicing vehicles to handling a customer's questions and requests. Visit us anytime and we can help you have a great FitzWay experience!
That's The FitzWay!

Service center

Phone number (888) 287-0023

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–3:00pm
Sunday
Closed

Meet our employees

View all 20 employees View less employees

Reviews

4.4
(171 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fitzgerald Chevrolet Cadillac Hagerstown from DealerRater.

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5.0

I received excellent service from this dealership.

I received excellent service from this dealership. Bradley McKenzie was my sales person and he did an awesome job at getting me in the right vehicle. Due to an accident and dealing with insurance, the buying process was strung out over three months. The dealership kept in contact with me throughout and was always very friendly and patient. I would definitely recommend and use Fitzgerald again.

5.0

I received excellent service from this dealership.

I received excellent service from this dealership. Bradley McKenzie was my sales person and he did an awesome job at getting me in the right vehicle. Due to an accident and dealing with insurance, the buying process was strung out over three months. The dealership kept in contact with me throughout and was always very friendly and patient. I would definitely recommend and use Fitzgerald again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Liv was amazing.

Liv was amazing. Very knowledgeable, personable, and transparent. I’m happy that my first time car buying experience was a walk in the park with the help of Liv and her team. I can’t thank you guys enough.

5.0

Liv was amazing.

Liv was amazing. Very knowledgeable, personable, and transparent. I’m happy that my first time car buying experience was a walk in the park with the help of Liv and her team. I can’t thank you guys enough.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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3.0

Sales person was good, but the used car manager is a

Sales person was good, but the used car manager is a xxxxxxx. Used car manager trie to change the agreed upon price without communication.

3.0

Sales person was good, but the used car manager is a

Sales person was good, but the used car manager is a xxxxxxx. Used car manager trie to change the agreed upon price without communication.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Liv is an incredible salesperson.

Liv is an incredible salesperson. Liv and John Toler made my buying experience an absolutely pleasurable one. I will definitely be referring others to this dealership.

5.0

Liv is an incredible salesperson.

Liv is an incredible salesperson. Liv and John Toler made my buying experience an absolutely pleasurable one. I will definitely be referring others to this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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5.0

This dealership was amazing!

This dealership was amazing! I called a few days in advance to set an appointment and they followed up two times. When I arrived, Bria was already at the door waiting with the exact car already pulled up for me! The whole transaction went amazingly. I am very satisfied with my car and with my experience. Bria was amazing, and felt more like a friend than a salesperson. Each person I interacted with was great and made it much easier for me, as it was my first time buying a car from a dealership and I was nervous. I would recommend this dealership to anyone.

5.0

This dealership was amazing!

This dealership was amazing! I called a few days in advance to set an appointment and they followed up two times. When I arrived, Bria was already at the door waiting with the exact car already pulled up for me! The whole transaction went amazingly. I am very satisfied with my car and with my experience. Bria was amazing, and felt more like a friend than a salesperson. Each person I interacted with was great and made it much easier for me, as it was my first time buying a car from a dealership and I was nervous. I would recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Liv and the whole staff who supported us in our purchase

Liv and the whole staff who supported us in our purchase was amazing! Liz came out instantly on one of the windiest days in April and assisted first thing in the morning. We hit it off instantly browsing through the lot , then we went inside to look up what could be a good fit for our family. We were a bit worried we wouldn’t be able to get our second vehicle …but she literally did everything she could to make it happen. Thomas came in and assisted and we were on track! We ended up getting our vehicle on our second days visit and have been so fulfilled since! Thank you Liv, Thomas, and everyone else that played part in our Fitzgerald experience. We will definitely be referring as many family and friends as we can. We will also be back in the future to get our bigger vehicle(Jeremy is hoping for the Outback) lol. Thank you for everything!

5.0

Liv and the whole staff who supported us in our purchase

Liv and the whole staff who supported us in our purchase was amazing! Liz came out instantly on one of the windiest days in April and assisted first thing in the morning. We hit it off instantly browsing through the lot , then we went inside to look up what could be a good fit for our family. We were a bit worried we wouldn’t be able to get our second vehicle …but she literally did everything she could to make it happen. Thomas came in and assisted and we were on track! We ended up getting our vehicle on our second days visit and have been so fulfilled since! Thank you Liv, Thomas, and everyone else that played part in our Fitzgerald experience. We will definitely be referring as many family and friends as we can. We will also be back in the future to get our bigger vehicle(Jeremy is hoping for the Outback) lol. Thank you for everything!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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5.0

Every person I dealt with was amazing!

Every person I dealt with was amazing! Especially Olivia. Will definitely recommend this dealership to friends.

5.0

Every person I dealt with was amazing!

Every person I dealt with was amazing! Especially Olivia. Will definitely recommend this dealership to friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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2.0

Was not very impressed with the sales department.

Was not very impressed with the sales department. Did not explain the cost and brake down of what i was paying and what was taken off and you sent emails and I have replied and i have not gotten back to.

2.0

Was not very impressed with the sales department.

Was not very impressed with the sales department. Did not explain the cost and brake down of what i was paying and what was taken off and you sent emails and I have replied and i have not gotten back to.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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5.0

I already had done pretty extensive research and knew

I already had done pretty extensive research and knew which vehicle I had wanted by the time I walked into Fitzgerald's; I had even corresponded with one of the salesman, Blaine, because the vehicle I was interested in was in route to their location. This made things much easier, and I was informed when the vehicle was delivered so I could go in, look at it and make the purchase. The purchasing process itself took a decent amount of time (I went into the dealership ready to make the sale on the vehicle and was still there for 2 1/2 hours), but there were a few hiccups that were out of Fitzgerald's control and I won't hold that against them. Pushing for an extended warranty, while I understand is the nature of the car sales business, was a little unsettling, but it was nice that two separate Bill of Sales were created to show what my final price would be with and without the warranty added into it. In general, everyone I talked to was extremely personable and polite, and it gave me confidence that I was buying from a great business. They allowed me to pick up the vehicle the next day, and had it washed and ready for me to drive it off the lot when I arrived the next morning. I would definitely recommend Fitzgerald to anyone who is looking to purchase a vehicle!

5.0

I already had done pretty extensive research and knew

I already had done pretty extensive research and knew which vehicle I had wanted by the time I walked into Fitzgerald's; I had even corresponded with one of the salesman, Blaine, because the vehicle I was interested in was in route to their location. This made things much easier, and I was informed when the vehicle was delivered so I could go in, look at it and make the purchase. The purchasing process itself took a decent amount of time (I went into the dealership ready to make the sale on the vehicle and was still there for 2 1/2 hours), but there were a few hiccups that were out of Fitzgerald's control and I won't hold that against them. Pushing for an extended warranty, while I understand is the nature of the car sales business, was a little unsettling, but it was nice that two separate Bill of Sales were created to show what my final price would be with and without the warranty added into it. In general, everyone I talked to was extremely personable and polite, and it gave me confidence that I was buying from a great business. They allowed me to pick up the vehicle the next day, and had it washed and ready for me to drive it off the lot when I arrived the next morning. I would definitely recommend Fitzgerald to anyone who is looking to purchase a vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us some Feedback. We appreciate your business and are always here for you if you ever need anything do not hesitate to reach out! Thank you again for being a valued part of the Fitzgerlad Family!

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1.0

Went into to get a coating on vehicle that I purchased

Went into to get a coating on vehicle that I purchased when buying the car thought the dealership. Upon picking up my vehicle, the paint now has swirls in it. I then asked for them to fix it and took my vehicle back to get the correction fixed. It still has paint swirls. I was told to take the vehicle to another dealership because they “do not have the technical skill to fix it”. Ruined the paint on the vehicle and now it’s apparently my issue to get it corrected because they can’t do the job correctly the first time.

1.0

Went into to get a coating on vehicle that I purchased

Went into to get a coating on vehicle that I purchased when buying the car thought the dealership. Upon picking up my vehicle, the paint now has swirls in it. I then asked for them to fix it and took my vehicle back to get the correction fixed. It still has paint swirls. I was told to take the vehicle to another dealership because they “do not have the technical skill to fix it”. Ruined the paint on the vehicle and now it’s apparently my issue to get it corrected because they can’t do the job correctly the first time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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