Reviews
Write a reviewAfter I expressed an interest in the vehicle, staff followed up right away. They were very friendly and we set up an appointment to look at the vehicle a few days later. It was the soonest we could get there since we live nearly two hours away. Unfortunately, the vehicle was sold before we could see it. While it was good they let me know the vehicle sold before we made the trip down, it would’ve been nice to at least have the opportunity to look at it. It seems to me, if you make an appointment, it should reserve your place in line and they shouldn’t sell the vehicle to someone else. However, this has happened to us before for another vehicle at another dealership. If you live nearby, it’s probably not an issue, but for those of us who live farther away, we don’t have as many options.
After I expressed an interest in the vehicle, staff followed up right away. They were very friendly and we set up an appointment to look at the vehicle a few days later. It was the soonest we could get there since we live nearly two hours away. Unfortunately, the vehicle was sold before we could see it. While it was good they let me know the vehicle sold before we made the trip down, it would’ve been nice to at least have the opportunity to look at it. It seems to me, if you make an appointment, it should reserve your place in line and they shouldn’t sell the vehicle to someone else. However, this has happened to us before for another vehicle at another dealership. If you live nearby, it’s probably not an issue, but for those of us who live farther away, we don’t have as many options.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Purchasing my 2025 Mazda CX-5 was excellent! The sales team, especially Carlos Negron, Musa Faal and Ron Namendorf exceeded my expectations. There was no pressure, just helpful guidance and great customer service. I highly recommend Fitzgerald Mazda of Frederick.
Purchasing my 2025 Mazda CX-5 was excellent! The sales team, especially Carlos Negron, Musa Faal and Ron Namendorf exceeded my expectations. There was no pressure, just helpful guidance and great customer service. I highly recommend Fitzgerald Mazda of Frederick.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very professional. Felt and treated like family. Terrific buying experience. I will recommend to others when looking for a new vehicle.
Very professional. Felt and treated like family. Terrific buying experience. I will recommend to others when looking for a new vehicle.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Highly recommend this dealership! The process was smooth and quick. Ray was fabulous to work with and he went above and beyond to help my daughter find the car she was looking for! We’ll definitely be back the next time we’re in the market for a new car!
Highly recommend this dealership! The process was smooth and quick. Ray was fabulous to work with and he went above and beyond to help my daughter find the car she was looking for! We’ll definitely be back the next time we’re in the market for a new car!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent, responsive, thorough, and informative sales and service. Was able to purchase my dream car.
Excellent, responsive, thorough, and informative sales and service. Was able to purchase my dream car.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It's our pleasure! We are always here for you! Thank you for becoming a valued part of our Fitz family!
Confirmed
Confirmed
It was a very smooth process making my car purchase at Fitzgerald Mazda. Rob Bernstein was very patient and helpful.
It was a very smooth process making my car purchase at Fitzgerald Mazda. Rob Bernstein was very patient and helpful.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
The staff at Fitzgerald Mazda was courteous, friendly and helpful. They listened to our questions and worked to ensure our buying process was as seamless as possible.
The staff at Fitzgerald Mazda was courteous, friendly and helpful. They listened to our questions and worked to ensure our buying process was as seamless as possible.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I had a great experience working with the salesrep "Song". He was never pushy, very knowledgeable of the product , honest, very attentive and kept me informed throughout the entire process. Song made buying a car less stress. I would highly recommend him if you're at the Mazda Fitzgerald in Frederick, MD.
I had a great experience working with the salesrep "Song". He was never pushy, very knowledgeable of the product , honest, very attentive and kept me informed throughout the entire process. Song made buying a car less stress. I would highly recommend him if you're at the Mazda Fitzgerald in Frederick, MD.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
My husband and I had been shopping for a car for awhile and Mazda was one of our top picks. After going into Frederick mazda we were sold one the experience. It was top notch with customer service. They made buying a car easy and comfortable.
My husband and I had been shopping for a car for awhile and Mazda was one of our top picks. After going into Frederick mazda we were sold one the experience. It was top notch with customer service. They made buying a car easy and comfortable.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I have bought both of my past CX5's from the Frederick location. I am now looking to upgrade to the CX90. It's a beauty! Always great service and I feel well taken care of. Dealerships in my past did not make me feel this way.
I have bought both of my past CX5's from the Frederick location. I am now looking to upgrade to the CX90. It's a beauty! Always great service and I feel well taken care of. Dealerships in my past did not make me feel this way.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase