Reviews
The team at Genesis of Cary are fantastic!
The team at Genesis of Cary are fantastic! I did everything by phone with the help of Jonathan, Madison and Marla! The car was brought to me by Dick and Joe! I live about 3 1/2 hours from this dealership and had just totaled my car. I would definitely recommend this dealership!
The team at Genesis of Cary are fantastic!
The team at Genesis of Cary are fantastic! I did everything by phone with the help of Jonathan, Madison and Marla! The car was brought to me by Dick and Joe! I live about 3 1/2 hours from this dealership and had just totaled my car. I would definitely recommend this dealership!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lisa, we're delighted to hear that Jonathan, Madison, Marla, Dick and Joe made your experience with Genesis of Cary so convenient and positive. Thank you for recommending us! Safe travels in your new car!
Great service from start to finish.
Great service from start to finish. I was given status updates during each phase of the process in terms that I could understand. I especially liked the courtesy car wash before my vehicle was returned.
Great service from start to finish.
Great service from start to finish. I was given status updates during each phase of the process in terms that I could understand. I especially liked the courtesy car wash before my vehicle was returned.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brenda, it's great to hear you enjoyed the service and appreciated the updates throughout your visit to Genesis of Cary. The courtesy car wash is just one way we like to go above and beyond for our customers. Thanks for sharing your feedback!
Genesis of Cary delivers unparalleled service!
Genesis of Cary delivers unparalleled service! Monica’s exceptional interpersonal skills make every visit a pleasure, leaving us feeling genuinely valued. Choosing our first luxury car—despite the higher price—has been one of our best decisions. Thanks Monica!
Genesis of Cary delivers unparalleled service!
Genesis of Cary delivers unparalleled service! Monica’s exceptional interpersonal skills make every visit a pleasure, leaving us feeling genuinely valued. Choosing our first luxury car—despite the higher price—has been one of our best decisions. Thanks Monica!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Patrick, we're delighted to hear that Monica made your experience at Genesis of Cary so enjoyable and memorable. Thank you for choosing us for your first luxury car purchase!
Wonderful car buying experience.
Wonderful car buying experience. If you are looking to purchase a vehicle from Genesis of Cary, please ask for Cam.
Wonderful car buying experience.
Wonderful car buying experience. If you are looking to purchase a vehicle from Genesis of Cary, please ask for Cam.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jay, we're delighted to hear that you had a wonderful car buying experience with Cam at Genesis of Cary. Thank you for recommending us!
Emily and the rest of the team were fantastic.
Emily and the rest of the team were fantastic. I couldn’t be happier with my purchase deal, a very fair trade in value and their expedited online buying process. Would definitely go back for future car purchases.
Emily and the rest of the team were fantastic.
Emily and the rest of the team were fantastic. I couldn’t be happier with my purchase deal, a very fair trade in value and their expedited online buying process. Would definitely go back for future car purchases.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're delighted to hear that Emily and the team at Genesis of Cary provided you with a fantastic experience! It's great to know you're happy with your purchase deal and our online buying process. We look forward to welcoming you back for future car purchases!
Cameron helped me along my journey of purchasing our next
Cameron helped me along my journey of purchasing our next vehicle that went from a 2009 BMW sports wagon to a 2024 Genesis GV70 3.5T.
Cameron helped me along my journey of purchasing our next
Cameron helped me along my journey of purchasing our next vehicle that went from a 2009 BMW sports wagon to a 2024 Genesis GV70 3.5T.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're delighted to hear that Cameron was able to assist you in upgrading from your 2009 BMW sports wagon to a new 2024 Genesis GV70 at Genesis of Cary. Enjoy the ride and thank you for choosing us!
We've had 3 Genesis automobiles and still have the
We've had 3 Genesis automobiles and still have the Genesis G80 and GV70, both great cars. The Cary Genesis dealership is a "step above" in service. Ethan provided excellent service. He told us up front our service would take about 1 1/2 hours, and it did! He was always available when we had questions. I would consider buying my next Genesis from them! Thanks again for all your help, even though you are not our "home" dealership.
We've had 3 Genesis automobiles and still have the
We've had 3 Genesis automobiles and still have the Genesis G80 and GV70, both great cars. The Cary Genesis dealership is a "step above" in service. Ethan provided excellent service. He told us up front our service would take about 1 1/2 hours, and it did! He was always available when we had questions. I would consider buying my next Genesis from them! Thanks again for all your help, even though you are not our "home" dealership.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us at Genesis of Cary! We're delighted to hear that Ethan provided excellent service and kept everything on schedule. We appreciate your loyalty, and we'd be thrilled to assist you with any future purchases. Safe travels until next time!
Ethan in the service department did a great job.
Ethan in the service department did a great job. He went above and beyond to help me. Thanks
Ethan in the service department did a great job.
Ethan in the service department did a great job. He went above and beyond to help me. Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ethan and the team appreciate your support! Thanks for choosing Genesis of Cary!
Figured out what was wrong and ordered the part.
Figured out what was wrong and ordered the part. Have to go soon to have it rine
Figured out what was wrong and ordered the part.
Figured out what was wrong and ordered the part. Have to go soon to have it rine
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy we could assist you! Thank you for choosing Genesis of Cary.
Would not buy a car from Genesis of Cary.
Would not buy a car from Genesis of Cary. The severe dept, never clear the car plus you are there over 3 to 5 hours for a oil change,my last time I had to wait 4 hours for 4 tires and the car was returned to me it was in me unbelievable
Would not buy a car from Genesis of Cary.
Would not buy a car from Genesis of Cary. The severe dept, never clear the car plus you are there over 3 to 5 hours for a oil change,my last time I had to wait 4 hours for 4 tires and the car was returned to me it was in me unbelievable
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Gerald, we are sorry to hear about the long wait times and the condition of your car upon return. This is not the level of service we strive for, and we apologize for any inconvenience caused. Please reach out to our Service Manager, Aaron Stanford, at astanford@GenesisOfCary.com or 919-447-7030, so we can address this issue directly with you. Thank you.