Honda Santa Monica

We would warn anyone thinking of buying a vehicle from this dealership to think again....they have zero personal integrity and will lie to your face. They intentionally misled us and then reneged on the deal on a recent attempt to buy a vehicle from them. We had been looking for a used second-generation CR-V. Found one on this dealer’s website with a listed price of $7049 and a “buy online” button to the right of the ad. It was after hours so we filled out a “contact dealer” form on the website which sent a email to them requesting details on the vehicle. We were answered the next day by Tristen Robertson, who indicated the car was available and when did we want to come look at it. We let him know we were a few hours away but asked him to please take that into consideration and offered to send a deposit to hold the car until we could get in to see it. He got back via text saying the car wasn’t ready after all, but would be soon. I asked him keep us posted as to when it would be ready, which he agreed to do. After this, my Wife and I decided to do something we’d never done, just because the car seemed so low mileage and we knew there was a good chance someone local might beat us to it, notwithstanding my request to work with us to Tristen....we took a risk and actually hit the “buy online” button on the listing, hoping the car would be a good one and (theoretically!) ensuring it was ours. We immediately got a cheerful “Congratulations! Your order is processing” notification followed by a order summary, with full price listed ($8112.80) and asking us to send a electronic copy of our drivers license and proof of insurance, which we complied with, and telling us the dealer would be in touch soon to finalize the process. Whew! It was ours at least, (so we thought) hope it’s a good car, very scary to buy online but felt we had to.... Ok. SO- later that day I get a text from Tristen: “The Cr-V won’t be ready until next week and he’d keep me updated”. Which I took to mean they had my order and would get back in touch next week to finalize the deal when car was ready. I replied: “That’s fine! Just wanted to make sure I was first in line which is why I bought it online, no rush”. Tristen replies: “you can’t buy it online, only in person or I can send you a credit app and you can send a down payment and then it will really be yours.” (I’m planning on paying cash so don’t need this anyway). I’m understandably dumbfounded: I reply: ?”I don’t understand? I have a receipt for buying it online, which your website offers”? And I attached pics of the receipt. Tristen replies “Let me check with my Partner” and a few minutes later- “I didn’t know you ordered it online, I will keep you updated when the car is ready!! I replied, “Great! Thanks! So-we figured the car was ours and were now waiting for them to get back in touch when the car is ready, finish processing the online order, have us send the $ and fill out the papers and come get it or have it delivered. This was Thursday, April 29. On Sunday, May 2, three days later- I get THIS email from Tristen: “Unfortaunly (sic)someone and came in and bought the car cash and signed the papers for i do apoligize.(sic) i know you said that you bought it online but if there were no papers signed the car was still up for grabs and again i do apoligize.”(sic) !!!!!!! Unbelievable! We were of course completely livid and I’m at loss for words to describe how disgusted I am with the unprofessional, reneging, borderline criminal behavior of these people. We asked them to provide their Agent for Service of Process which California law requires businesses to do on request and they have not replied or had any further communication with us. I’m exploring any legal recourse I may have, meantime I wanted people contemplating doing business here to be aware of who they are dealing with-hope it helps to know how reprehensible these people are before you get involved with them as we unfortunately did!

On 24 March 2020 I bought a 2017 Honda Civic Sedan. I was told by their Finance Manager: Kaalen Day that I would receive a copy of the installment contract once processed for this deal with the other paperwork before I left. It was closing time. I was given paperwork, walked to my new car and I drove home. At home I looked at all the paperwork and found that the installment contract included in my paperwork was for the 2013 Honda Civic Sedan I bought about 3 years earlier. When I could get someone to answer the phone at the dealership I asked for a copy of the 2017 Honda contract be mailed to me. When I received the contract, I found that Kaalen had included a paint protection product for $259 that we never talked about and I never agreed to. When I finally could talk to Kaalen he said don't worry he would take care of it and credit my loan. I never received my charge back credit on my loan. I can't get a hold of the general manager Danielle Avedian or even leave her a message. When I bought the 2013 Honda this was good dealership. Be warned, it's the worst now.

Good service .before and after Location easy to see any car more than Another . On time when appointment For check and oil change.resonable for Prices. Every staff can explain for details cars.

They was respectful fast and the service was wonderful I would choose them over any other car dealer I love how they handled every situation that came to them.

Good as fuc， I said thatI need black color . Then they gives me I really like here really good for you and I .They are really friendly to every one