Reviews
Write a reviewEric is the best and honest person to deal with. Such a...
Eric is the best and honest person to deal with. Such a nice great human being.
Eric is an honest and best sales person.
I dislike buying a car but this was easy, quick, and Max...
I dislike buying a car but this was easy, quick, and Max Cuadras was wonderful to work with. He really made it so comfortable and easy. I highly recommend buying a car through Max.
Denice, Thank you for taking the time to leave this 5-star review of your experience with Max. We just love making the process comfortable and easy. Wishing you many happy and healthy miles on the road.
I had an extremely awful experience at Mazda of Roseville...
I had an extremely awful experience at Mazda of Roseville and will never buy a vehicle from this location, nor recommend anyone either. I went in on Saturday to buy a new vehicle (2021 CX30) and was extremely disappointed with the quality of services, professionalism, and runaround I experienced in the four days of attempting to buy a vehicle from that location. I walked in with a 721 credit score, great income, proof of residency, and I was trading in a 2019 Ford Fusion. I did not expect to encounter four long days of lack of transparency and waiting to purchase a vehicle, given that I met all of the requirement (as always) to leave with a new vehicle. I recently changed my name (for good cause) and according to management, that was the “hold-up” to getting approved with Mazda Financial Saturday-Monday. I was told on Monday after work to come back as there should be no problem to finally get approved. I went in after work, waited three hours in hopes to get approved, and at 7:30 at night, Marco sat down and told me Mazda made an error in the last three days and no later than 12PM on Tuesday I should receive and answer—it felt promising. There were a few “hold-ups” throughout which intuitively seemed appropriate, but the waiting period seemed like something I’ve never experienced before buying a car. First they couldn’t verify my identity with my name change. I have them my updated social security card, updated drivers license, proof of residency, and pay stub with my name change. Then the negative balance from how much they were willing to buy my 2019 Ford Fusion and payoff amount was another issue. They kept requesting the I increase my down payment from 1,000 to 3,000, to 4,000 dollars. On Tuesday (yesterday) I never received a call: I went ahead and called Mazda myself and Max seemed confused and had no answers for me. He then called me back and said I need to pay $4,000 up front. I was saddened by this—more so because I felt taken advantage of (29-year-old female) does not know much about trading in cars, was given then runaround for four days, lack of transparency, and lack of flexibility, especially given my strong credit score, income, 2019 Ford Fusion, not high mileage either. I called Mazda of Elk Grove yesterday after work and explained my story to them and Khahn told me to come to the store right away and they will take care of me. I went in and immediately felt a sense of comfort, as him and Grant showed empathy toward my situation. I was in and out within an hour and a half and they held the standard of quality of service. Grant told me he would buy my car for a little more and would “massage” the number to ensure I left with the car I wanted on Saturday. I was approved with the same credit score of a 721. I did not need to show my social security card, proof of residency, or anything that verifies my new name change. The finance department was friendly and he explained my monthly payment very well. He was professional and also empathetic toward my experience at Mazda of Roseville. Additionally, my Mazda was detailed, gas was filled, and delivered promptly. I hold so much gratitude for the gentlemen who served me last night. Thank you for your quality of service. For your empathy, compassion, and unwavering kindness. Kinsley Titchener
We take our customers privacy very serious and follow all state of California and federal government guidelines when it comes to identity verification. At the time you were at the dealership everything could not be identified and it took a few days for us to complete that. We do apologize for any inconvenience as we always strive for excellent customer satisfaction. I’m happy that you were able to get everything completed and are enjoying your new Mazda vehicle.
First time car buyer!
Jordan Williams helped me buy my very first car today and the whole experience was incredible. I made a lot of first time mistakes (namely not having all my documents ready to go and generally having no idea what I was doing) and he was incredibly patient and understanding. He stayed way past his working hours to help my fiancé and I get back on the road safely in my new car. Cannot recommend this dealership enough!
Lyddie, Thank you so much for taking the time to share your positive experience with Jordan. We truly value your business and look forward to seeing you in a few months for your first complimentary service! Enjoy your new purchase!
Great experience all around. I was worried about it...
Great experience all around. I was worried about it being stressful, but it was easy and everyone was very helpful. I would highly recommend buying a car from this location.
Thank you for the 5-stars! I'm glad you had a great experience with us. If you need anything, don't hesitate to reach out!
Five stars for Tony Sanchez. Friendly, helpful and...
Five stars for Tony Sanchez. Friendly, helpful and checked in with us during our testing and buying process. Thank you Tony!!! Five stars for no pressure buying! Roseville will haggle if you do your homework. They were honest and never tried to trick us. While bouncing dealer discounts around they did try to match other dealership's offers for prices that were previously too steep for them. No fault there, it's how they make their $$$. Three stars for the Dealership overall due to other staff blowing us off when we made the effort to minimize our impact on their time. The laziness was frustrating. Five stars for their Service Department! They've been timely and honest.
Thank you for taking the time to share your experience with many of our team members in both sales and service. We truly value you as a client and pride ourselves on a high level of service. I have forwarded your comments with regard to the dealership overall to our General Sales Manager, Jason Griffin. Your time is very important to us and we apologize you felt any bit of frustration. If there's any additional feedback, feel free to call Jason directly at 707.752.1708.
I had a great buying experience at Mazda...
I had a great buying experience at Mazda Roseville! Johnny Fuqua was up front and treated me with respect. He didn't pressure me into anything, but rather was there to answer all my questions and make the buying process as easy and enjoyable as possible. Cristi was friendly and low-pressure as well. Who you buy from makes a big difference! I had a very poor experience at another dealer. I'm glad I walked out of that shady dealership and came to Mazda Roseville instead.
Thank you for your patronage and 5-star review! We are thrilled to hear John and Cristi exceeded your expectations and provided a respectful low-pressure environment. If you have any questions, don't hesitate to reach out to us. Happy motoring!
I am extremely excited to post this review about my...
I am extremely excited to post this review about my experience at Mazda, Roseville Automall. The entire staff was very attentive and I felt the experience most pleasurable, imagine that...buying a car without feel pressured. But that was my experience, from the salesperson to the finance desk, it was a smooth transaction. Needless to say, I am enjoying my new Mazda CX5. And where I normally feel some let down/anxiety after a big purchase, I slept like a baby, feeling confident with the product and the value I received. Well done, Mazda, especially my salesperson Jordan!
Thank you for this incredible review of your time with Jordan and Jason! We truly appreciate the opportunity to earn your business. Congrats on your new CX-5! Until we see you again, happy motoring!
Doing big girl things! My very first car and I’m so happy...
Doing big girl things! My very first car and I’m so happy I decided to get a Mazda. Thanks a bunch, Neil! I love my car!
Danielle, Congratulations on your first car! We truly value you as a customer and are happy to hear Neil was helpful. Happy motoring!
Car buying is never a lot of fun, but everyone I dealt...
Car buying is never a lot of fun, but everyone I dealt with at Roseville Mazda made it an Excellent experience! Thank you. Mike S.
Mike, Thank you for this 5-star review! We are thrilled to hear you had an excellent experience with us. Congratulations on your new ride!