Mazda Roseville

My vehicle was in for service in early August. The car went through a multi-point inspection and a repair was done on the battery hybrid system. I was given a loaner for a few days and the repair was complete. I picked up my car and had it just two days before the service due light came on. I called Roseville Mazda and explained my situation. They apologized and stated they should have caught the service interval when the car was in for service earlier in the week. I explained that I live in Folsom and it was very difficult to make it to Roseville and now I have to return for a scheduled service. So, I brought my car back and had the scheduled service done along with a recall on the brake system. I picked up my CX-90 later that day and returned to home in Folsom. Upon getting home, I realized the service department failed to reset the “wrench” service light on my dashboard and now my vehicle show “service due” along with the wrench light. I called back and asked to speak to the service manager. I was told he was busy, but that they would have the manager call me ASAP. It’s been over 5 days and I have yet to receive any response.

Garrett been very helpful from start to finish and gave me a really good deal and the price I am comfortable with. I don’t feel pressure at all during the buying process and even manage to do the transaction the day that will work for me. Thank you so much!

Straightforward communication, easy to work with, honest. Made it a fairly simple process. Listened to our needs.

I’m especially driving a 100 mile each direction to this location in order to service my Mazda CX50 hybrid due to the EXCELLENT service all around. Runs on time as estimated. Every one at the service department is polite, smiley, kind and patient to provide answers to any question. And all of that is operating as a Swiss clock under an extremely knowledgeable and wonderful service manager, Mr. Shields, who deserves the credit for having such a well run department! While your vehicle is being serviced you can enjoy a hot/cold beverage and a snack in a devoted area. Super satisfied!

I really don’t like this part of your survey. You should reconsider this part.

I’d like to take a moment to recognize Garrett for the exceptional customer service he has provided throughout our Mazda experience. This is our 10th Mazda from Garrett, which speaks volumes about the trust and confidence we have in him. Garrett consistently demonstrates reliability, honesty, transparency, and integrity. He is trustworthy, knowledgeable, and always makes the the process comfortable and straightforward. We never feel pressured, and we know we can count on him to be upfront and genuinely look out for our best interests. Thank you, Garrett, for your exceptional service. Mazda is fortunate to have someone like you representing the brand.

During the process of buying my 2026 Mazda CX-50 Hybrid at Mazda Roseville. I was helped along the process by Garrett Oxnaes. He was extremely knowledgeable and friendly. I ended up having to wait a day for the vehicle color that I wanted, but it was a fairly quick process from start to finish. I am very happy I chose this dealership!

Thank you! I appreciate the excellent service and assistance I received. Garrett provided excellent support and outstanding customer service throughout my experience. He was helpful, professional, knowledgeable, and made sure all of my questions were answered. I truly appreciate his support and the great customer service he provided. Thank you, Garrett, for making the experience smooth and enjoyable!

The staff was very helpful and seemed to actually care about your experience with buying

Buying a car is rarely an stress-free experience, but working with Garrett at Mazda Roseville completely changed the game. From start to finish, he was kind, patient, authentic and exceptionally transparent. He was incredibly communicative and never made me feel pressured or rushed into a decision. Garrett went above and beyond pulling off miracles and was completely honest and clear about the OTD purchase price and what was covered under the warranties, so there were zero hidden surprises. Finding a car salesman with this level of honesty and customer care is rare. It was truly a pleasure working with him. If you or your loved ones are looking to buy a vehicle, I cannot recommend Garrett highly enough!