Principle Volkswagen Grapevine

Principle VW has a Great staff to work with, Mimi was excellent from start to finish and follow ups. facility was clean and comfortable, Highly recommend

I came in after a dissappointing visit to Family Volkswagen of Burleson. Tim messaged me and showed me videos of the cars I was interested in and was super nice in getting me some rough numbers over the phone to make my visit more smooth since I live far. I was able to make it in and J Kvale was my salesperson and let me tell you, he was very helpful. He found me a deal I felt good about on a car that meet my needs and budget. The environment at the dealership was relaxed, I did not feel pressured at all which is rare at a dealership, especially after visitinga few and leaving dissappointed. The finance lady, I believe her name is Zarina, was also was very nice and made my process quick and painless. Everyone is so friendly, even the other sales reps were offering to help like John. This place just earned a lifetime customer! Definitely recommend and worth the drive.

Title: Avoid Volkswagen of Grapevine – Deceptive Practices & Unsafe Vehicles I purchased a 2024 VW GTI with only 8,000 miles from Volkswagen of Grapevine. The vehicle was sold “AS IS NO WARRANTY” with the understanding that the factory warranty remained intact. However, I later discovered that the car was being sold as a non-certified vehicle due to the inclusion of aftermarket parts—a fact that no one at the dealership could explain at the time of sale. After a couple of weeks, while I was in for a routine service (a simple wiper blade change), I finally learned that the “non-certified” status was because of these aftermarket parts. Unfortunately, that was just the beginning of my troubles. I soon encountered a serious overheating issue: the vehicle now requires costly, extensive “Stage 4” modifications just to operate safely. Driving over a certain speed triggers multiple alerts—including dashboard warnings, on-board notifications, and even alerts sent to my phone—forcing me to stop immediately to avoid the risk of being stranded. Initially my vehicle was in because of overheating issues and the service dept had stated , coolant needed to be topped off , it had only been 3 weeks since i had a 50 point inspection and oil change. Fluid was topped off but next day after reaching a certain speed the issue has once again resurfaced . A gentleman by the name of Dan Watkins initially handled my case, but when the problem escalated, I was informed that it would now be referred to the legal department—despite my dispute letter clearly stating they had 60‑days to resolve this matter. Their resolution is to pass their problems to the VW legal department. Meanwhile , management, including GM Noah Caballero, has repeatedly failed to return my calls or address these dangerous issues. In my experience, Volkswagen of Grapevine has not only practiced deceitful sales tactics by withholding critical information, but their poor follow-through on safety issues has put my family and me at risk. I urge potential buyers to think twice and steer clear of this dealership.

This isn?t an experience I?d ever want to deal with again! I will never purchase another used car from here. Once you leave the lot, they no longer care!

Michael lozada aponte was so helpful and very knowledgeable. He made the purchase of my vehicle easy and trouble-free. I will be sending family and friends his way.

Disappointed that I had to leave my car for a second time for scheduled service. Was told scheduling service doesn?t guarantee the vehicle is worked on.

Very professional Waylon service rep and explained everything and was on point of time that car was ready Car was washed and explained in details pricing and coverage of indurancce

I had a good sales man that made me buy the cars. He followed up and offered discount, and the electronic paperwork was easy and time saving, which was great.

My service advisor Nik was the greatest. Very nice and even gave me a custom key chain. Have a great day.The people was very friendly.

Dillon really was super helpful with our car purchase today. He and the GM made us feel right at home. We got a great price on a great car. Dillon level of car knowledge was awesome and added to our decision to purchase. He made sure everything was in writing and no dishonest sales practices. I really appreciate the experience that he provided!