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Serra Ford Rochester Hills

(1,377 reviews)
Visit Serra Ford Rochester Hills
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–3:00pm 7:00am–2:00pm
Sunday Closed Closed
2019 state dealer award
View 9 awards
2019 state dealer award 2017 state dealer award 2016 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 862-5805 (888) 862-5805
Used (888) 874-0074 (888) 874-0074
Service (888) 713-8850 (888) 713-8850

Reviews

(1,377 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Serra Ford Rochester Hills from DealerRater.

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Great!

Firas went above and beyond to help me in buying a car! He was incredibly helpful and did great work. I highly recommend him and this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking some time to leave this kind review! We love Firas too and we hope to see you again in the future!

What a pleasure to buy a vehicle from Faris Hasso

Firas has been selling or leasing me vehicles for over twenty years. I keep coming back for a easy and stress free experience, and I need to say a great deal because I've shopped around. I'v recommended family and friends to shop with Faris over the years and they've had the same successful experiences. Thank you Faris

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We love Firas too!

Absolutely amazing!

Greg is amazing... He goes over and beyond to make sure all his customers are happy! He definitely cares about all of his clients and that's all you can ask for from an amazing salesman... Thanks greg!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking some time to leave this kind review! We hope to see you again in the future!

Awesome

Being so young and going to buy a car they were so helpful and Amanda is so positive and a great car salesman in general. I had a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

This is great to hear! Thank you for taking some of your time to leave this kind review!

Great, friendly service.

New sales rep Amber brooks is nothing short of just amazing; friendly, trust worthy. This place don’t make you feel ripped up they help find the best deal for you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

This is awesome news! Thank you!

Smooth Transaction

This was the smoothest transaction that I have ever had! I did call ahead to tell her what I wanted and it was sitting there waiting for me! Instead of the other way around!! Everyone there was really nice and polite. I have and will continue to tell my relatives and friends all about the dealership especially Amber Brooks!! She’s wonderful! We’ll be back in about a year! See you then!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much, we love Amber too! We look forward to seeing you again!

Excellent customer service!

Amber Brooks was my sales person and she was very friendly and helpful throughout the process. She addressed many of my concerns over email before we met and when I arrived we were quickly able to find the car and price I was looking for. She stayed past closing time to make sure I understood all of the car's new features and helped me configure the FordPass app on my phone so I'd be able to connect to the car remotely to lock, unlock, start the engine and monitor a host of maintenance related features and alerts. Amber made the entire process easy and fun and I appreciate her honesty and customer service as well as the professionalism and courtesy I received from the rest of the team at Huntington Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, we love Amber too! We hope to see you again soon!

Top Notch, Top Notch!

Bob went above and beyond to find my new truck. He is very knowledgeable about the products and accessories, and at delivery explained all of the new advances Ford has made. He arranged to have my truck cap transferred from the old vehicle to the new one. check out was quick and painless, with the help of Mike in financing. No pressure at any point. I would recommend Bob at Huntington to anyone, as he is honest and especially straight forward about the products they have to offer. Best of all, I love my new truck! She’s a beaut

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

This is great news! Thank you for taking some time to leave this kind review! We hope to see you again in the future!

Excellent people

My wife and I wanted to trade in our car for a truck or suv. Several dealers wouldn't even talk to us because of our credit. Firas Hasso, and Christine in financing were awesome. They did so much for us. Awesome people and dealership. Would highly recommend Huntington Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

This is great news to hear! We hope to see you in the future!

LJMugFrey

I have been working with this dealership for almost 4 years now and have not had one hiccup with them. The team of people a friendly, courteous and amazing. They are not just out for a sale of a car or truck but the satisfaction of a customer. I have one heck of a great salesman. I will keep going back for future cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking some time to leave this kind review! We hope to see you in the future!