Reviews
Always a pleasant experience.
Always a pleasant experience. The customer service is great they make everyone feel welcome The greeter that takes you to the service desk when you arrive is a great bonus to your service team. Aracely answered my question got my service done that I needed and saved me money. Great place from sales, customer service, maintenance, reception area just good people.
Always a pleasant experience.
Always a pleasant experience. The customer service is great they make everyone feel welcome The greeter that takes you to the service desk when you arrive is a great bonus to your service team. Aracely answered my question got my service done that I needed and saved me money. Great place from sales, customer service, maintenance, reception area just good people.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Denise, we're delighted to hear that Aracely and the team at Germain Hyundai provided you with such a welcoming experience. Thank you for highlighting our customer service efforts across all departments! We appreciate your support and look forward to serving you again.
Always a pleasant experience.
Always a pleasant experience. The customer service is great they make everyone feel welcome The greeter that takes you to the service desk when you arrive is a great bonus to your service team. Aracely answered my question got my service done that I needed and saved me money. Great place from sales, customer service, maintenance, reception area just good people.
Always a pleasant experience.
Always a pleasant experience. The customer service is great they make everyone feel welcome The greeter that takes you to the service desk when you arrive is a great bonus to your service team. Aracely answered my question got my service done that I needed and saved me money. Great place from sales, customer service, maintenance, reception area just good people.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with us at Germain Hyundai! We're delighted to hear that our team, especially Aracely and the greeter, made your visit enjoyable and efficient. We appreciate your kind words about our service across all departments. Looking forward to seeing you again soon!
Chad was great!
Chad was great! Although I still have a car that has a bad engine! Was not able to get it fixed because of warranty company! Not sure what to do now!
Chad was great!
Chad was great! Although I still have a car that has a bad engine! Was not able to get it fixed because of warranty company! Not sure what to do now!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, I'm glad to hear Chad provided great service! However, I understand your frustration with the engine issue and warranty situation. Please reach out so we can discuss potential solutions together. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com
John Bricker is nicest person to deal with look for him
John Bricker is nicest person to deal with look for him everything i go there
John Bricker is nicest person to deal with look for him
John Bricker is nicest person to deal with look for him everything i go there
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carl, we really appreciate your kind words about John! Thank you for choosing Germain Hyundai.
Todd was great , left with my car running great and
Todd was great , left with my car running great and smooth riding. Love my Hyundai Santa Fe. Thanks Shane for selling me the best car ever!! Love it I won’t go anywhere else!!
Todd was great , left with my car running great and
Todd was great , left with my car running great and smooth riding. Love my Hyundai Santa Fe. Thanks Shane for selling me the best car ever!! Love it I won’t go anywhere else!!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Nancy, we're delighted to hear that Todd and Shane made your experience at Germain Hyundai so positive! Enjoy every mile in your Santa Fe, and we look forward to seeing you again!
Took in my elantra which had a check engine light.
Took in my elantra which had a check engine light. The first diagnostic revealed it was likely a camshaft issue, but they said to wait and watch. I noticed the engine light was still on, so they took another look. The camshaft popped as they revved the engine! John Bricker was great: He refunded my diagnosis fee, gave me a new Elantra as a loaner, and said all my repairs would be covered under warranty. He estimated it would take about a week, but I got a call the next morning that my car was ready (which is incredibly fast). John really made the experience terrific and I couldn't ask for better service. Hyundai has done a great job honoring their warranty, and in this day and age, that's something to be celebrated.
Took in my elantra which had a check engine light.
Took in my elantra which had a check engine light. The first diagnostic revealed it was likely a camshaft issue, but they said to wait and watch. I noticed the engine light was still on, so they took another look. The camshaft popped as they revved the engine! John Bricker was great: He refunded my diagnosis fee, gave me a new Elantra as a loaner, and said all my repairs would be covered under warranty. He estimated it would take about a week, but I got a call the next morning that my car was ready (which is incredibly fast). John really made the experience terrific and I couldn't ask for better service. Hyundai has done a great job honoring their warranty, and in this day and age, that's something to be celebrated.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're delighted to hear that John and the Germain Hyundai team provided such exceptional service during your visit! It's great to know everything was handled swiftly, and you were back on the road in no time. Thanks for sharing your experience with us, we truly appreciate it!
Excellent as always!
Excellent as always! I’m a repeat customer and with future needs will return to Germain Hyundai. Elliott was a very helpful and knowledgeable salesman, he knew every amazing detail the car offered. He spent a great deal of time going over all the features and helping me set up the Blue Link. I will continue my business with Germain and refer friends and family because the experience is always 5 star.
Excellent as always!
Excellent as always! I’m a repeat customer and with future needs will return to Germain Hyundai. Elliott was a very helpful and knowledgeable salesman, he knew every amazing detail the car offered. He spent a great deal of time going over all the features and helping me set up the Blue Link. I will continue my business with Germain and refer friends and family because the experience is always 5 star.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mary, thank you for your continued trust in Germain Hyundai! We're delighted to hear that Elliott provided such a detailed and helpful experience. We look forward to welcoming you back and appreciate your referrals!
Test drove two used cars, ended up purchasing one.
Test drove two used cars, ended up purchasing one. Good quality and pricing, and a pleasant car shopping experience for the first time ever.
Test drove two used cars, ended up purchasing one.
Test drove two used cars, ended up purchasing one. Good quality and pricing, and a pleasant car shopping experience for the first time ever.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Matt, we're delighted to hear that you had a pleasant car shopping experience with us at Germain Hyundai! Enjoy your new ride and thank you for choosing us!
Service was completed in a timely manner, and everyone I
Service was completed in a timely manner, and everyone I dealt with was pleasant and professional.
Service was completed in a timely manner, and everyone I
Service was completed in a timely manner, and everyone I dealt with was pleasant and professional.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reviewing Germain Hyundai! It was so kind of you to share your experience.
The gentleman Sebastian amazing salesman dat boi got a
The gentleman Sebastian amazing salesman dat boi got a great future in this business no words he’s The BEST.
The gentleman Sebastian amazing salesman dat boi got a
The gentleman Sebastian amazing salesman dat boi got a great future in this business no words he’s The BEST.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ronald, we're delighted to hear that Sebastian made such a positive impression during your visit to Germain Hyundai. Thanks for the shoutout!