Reviews
Had a great experience. Carl is fantastic. Other than the usual waiting for stuff to happen (usual when buying a car), everything worked out fast.
Had a great experience. Carl is fantastic. Other than the usual waiting for stuff to happen (usual when buying a car), everything worked out fast.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're glad to hear Carl took such good care of you! Thank you for choosing Germain Hyundai and for sharing your experience. We hope to see you again down the road!
Great job from Lisa hart and team. They let me early view a car and assisted quickly with getting me out of there to get back to my day!
Great job from Lisa hart and team. They let me early view a car and assisted quickly with getting me out of there to get back to my day!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your five-star experience with Lisa and the team! We appreciate your feedback and hope to welcome you back to Germain Hyundai in the future. Take care!
We had a great experience. Lisa and Will were helpful, kind and knowledgeable. Thank you!
We had a great experience. Lisa and Will were helpful, kind and knowledgeable. Thank you!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jodi, thank you for sharing a great review of Lisa, Will, and Germain Hyundai!
I was disappointed with my recent service experience at Germain Hyundai. I scheduled an appointment specifically to address the recall(s) on my 2019 Hyundai. Since these were known recalls and the appointment had been scheduled in advance, I expected the dealership to have the necessary parts available before my arrival. After bringing my vehicle in, I was informed that the required part(s) had to be ordered, which meant the recall work could not be completed. As a result, I now have to take additional time to schedule and return for another service appointment. What has been even more frustrating is that it has now been over a week, and I still have not received a call to let me know the part has arrived or to schedule the follow-up appointment. I understand that parts availability can sometimes be outside the dealership’s control. However, for a scheduled recall service, I believe the parts should have been verified and available before asking a customer to bring in their vehicle. At a minimum, I would have appreciated proactive communication and a timely follow-up. I hope this feedback helps improve the scheduling and recall process for future customers. Thank you. Donald Peterson 614-592-7889
I was disappointed with my recent service experience at Germain Hyundai. I scheduled an appointment specifically to address the recall(s) on my 2019 Hyundai. Since these were known recalls and the appointment had been scheduled in advance, I expected the dealership to have the necessary parts available before my arrival. After bringing my vehicle in, I was informed that the required part(s) had to be ordered, which meant the recall work could not be completed. As a result, I now have to take additional time to schedule and return for another service appointment. What has been even more frustrating is that it has now been over a week, and I still have not received a call to let me know the part has arrived or to schedule the follow-up appointment. I understand that parts availability can sometimes be outside the dealership’s control. However, for a scheduled recall service, I believe the parts should have been verified and available before asking a customer to bring in their vehicle. At a minimum, I would have appreciated proactive communication and a timely follow-up. I hope this feedback helps improve the scheduling and recall process for future customers. Thank you. Donald Peterson 614-592-7889
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback, Donald. I understand your frustration and agree that better communication and preparation would have improved your service experience. We value our customers' time, and I apologize for the inconvenience this has caused you. Please reach out to me so we can ensure your recall work is completed promptly. Thank you, Chelsea Ratliff - Service Director - (614) 465-4524
They are Great and will get you the best deal. Talk to CJ, He’s the best!
They are Great and will get you the best deal. Talk to CJ, He’s the best!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for recommending CJ and Germain Hyundai, Xavier! We appreciate your support. Drive safe!
Great Experience, Done in a time frame, Justin was professional and friendly Thank You See you next time.
Great Experience, Done in a time frame, Justin was professional and friendly Thank You See you next time.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Scott, thank you for sharing your experience with Justin and the team! We truly value your feedback, and we look forward to welcoming you back to Germain Hyundai in the future! Safe travels!
Great experience as usual. Rich is always very helpful plus he’s familiar with my car.
Great experience as usual. Rich is always very helpful plus he’s familiar with my car.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rich and the Germain Hyundai team appreciate your kind words! Safe travels from all of us!
Excellent and friendly service provided by Gloria! She was knowledgeable and helpful in helping me find just the right car at.a fair price. I bought a Santa Fe AWD. I could not be happier with my choice. Just love the car! I would recommend Gloria as a top salesperson to anyone shopping for a new vehicle.
Excellent and friendly service provided by Gloria! She was knowledgeable and helpful in helping me find just the right car at.a fair price. I bought a Santa Fe AWD. I could not be happier with my choice. Just love the car! I would recommend Gloria as a top salesperson to anyone shopping for a new vehicle.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Santa Fe AWD! We're delighted to hear you had such a positive experience with Gloria. Thank you for choosing Germain Hyundai and for recommending us!
This is my fifth vehicle that I’ve bought from Germain Hyundai and I’ll keep buying from them. Shane is the best salesman anyone could ask for. Keep up the great work.
This is my fifth vehicle that I’ve bought from Germain Hyundai and I’ll keep buying from them. Shane is the best salesman anyone could ask for. Keep up the great work.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
David, thank you for your continued business and for highlighting Shane's work! Your loyalty means the world to us and we look forward to welcoming you back to Germain Hyundai. Safe travels!
This dealerships personnel are all extremely friendly from the moment your arrivie until you leave. Also, that you know exactly what they are doing with your car, how to service, and update you if need be. It’s a great experience.
This dealerships personnel are all extremely friendly from the moment your arrivie until you leave. Also, that you know exactly what they are doing with your car, how to service, and update you if need be. It’s a great experience.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Reading your review made our day! We're delighted you had a helpful, professional, and communicative experience with our team. We look forward to welcoming you back to Germain Hyundai.