Reviews
This is the third car we bought here We have always been satisfied and feel we were treated fairly We don’t intend to buy from anyone else other dealer Our salesman Austin was fantastic Treated us with kindness and respect and was very knowledgeable His attitude sold us on this car
This is the third car we bought here We have always been satisfied and feel we were treated fairly We don’t intend to buy from anyone else other dealer Our salesman Austin was fantastic Treated us with kindness and respect and was very knowledgeable His attitude sold us on this car
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We're so grateful for your continued business and your support of Austin and the team here! Thank you from all of us at Germain Hyundai!
Four failed repair attempts, a fifth now required, and Germain Hyundai still can't fix my vehicle.
Four failed repair attempts, a fifth now required, and Germain Hyundai still can't fix my vehicle.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Steve - Customer service is our priority so I would appreciate the chance to speak with you about your experience. In case I can't locate your contact information, would you please reach out to me directly? Thank you, Chelsea Ratliff - Service Director - (614) 465-4524
In and out for an oil change / rotation. Good dealership like the Kia across the street where I take my car
In and out for an oil change / rotation. Good dealership like the Kia across the street where I take my car
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jeff, thank you for choosing Germain Hyundai for your maintenance needs. We truly appreciate your business, as well as your positive feedback! See you next time!
I had a really great experience working with Carl at Germain Hyundai. I had a very specific idea of the Tucson I wanted—the exact color combination and features—and after striking out with several dealerships in the Pittsburgh area, I was pretty surprised when Carl said he would look for it. He didn’t just tell me what was available on the lot. He actually searched for the exact car I wanted and found one at another dealership. Germain Hyundai then worked out a trade to bring it in for me. All the work and negotiating was done over the phone. I really appreciated that Carl listened to what I wanted and took the time to make it happen. He made the whole experience feel personal rather than like I was just another sale. I’m very grateful for his persistence and for going the extra mile to find my Tucson!
I had a really great experience working with Carl at Germain Hyundai. I had a very specific idea of the Tucson I wanted—the exact color combination and features—and after striking out with several dealerships in the Pittsburgh area, I was pretty surprised when Carl said he would look for it. He didn’t just tell me what was available on the lot. He actually searched for the exact car I wanted and found one at another dealership. Germain Hyundai then worked out a trade to bring it in for me. All the work and negotiating was done over the phone. I really appreciated that Carl listened to what I wanted and took the time to make it happen. He made the whole experience feel personal rather than like I was just another sale. I’m very grateful for his persistence and for going the extra mile to find my Tucson!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Carl went above and beyond to find the perfect Tucson for you! Thank you for choosing Germain Hyundai and for sharing your fantastic experience. Safe travels!
I had a really great experience working with Carl at Germain Hyundai. I had a very specific idea of the Tucson I wanted—the exact color combination and features—and after striking out with several dealerships in Pennsylvania, I was pretty surprised when Carl said he would look for it. He didn’t just tell me what was available on the lot. He actually searched for the exact car I wanted and found one at another dealership. Germain Hyundai then worked out a trade to bring it in for me. I really appreciated that Carl listened to what I wanted and took the time to make it happen. He made the whole experience feel personal rather than like I was just another sale. I’m very grateful for his persistence and for going the extra mile to find my Tucson!
I had a really great experience working with Carl at Germain Hyundai. I had a very specific idea of the Tucson I wanted—the exact color combination and features—and after striking out with several dealerships in Pennsylvania, I was pretty surprised when Carl said he would look for it. He didn’t just tell me what was available on the lot. He actually searched for the exact car I wanted and found one at another dealership. Germain Hyundai then worked out a trade to bring it in for me. I really appreciated that Carl listened to what I wanted and took the time to make it happen. He made the whole experience feel personal rather than like I was just another sale. I’m very grateful for his persistence and for going the extra mile to find my Tucson!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your story with us! We’re glad Carl went above and beyond to find the perfect Tucson for you at Germain Hyundai. We truly appreciate your business and hope to see you again down the road!
Amber was very helpful on the repairs of my 2015 sonata engine that seized up,she kept me informed and and the warranty replaced my engine.thanks Amber.
Amber was very helpful on the repairs of my 2015 sonata engine that seized up,she kept me informed and and the warranty replaced my engine.thanks Amber.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're so grateful to hear that Amber took excellent care of you and your vehicle. Thank you for choosing Germain Hyundai!
This dealership and the service writers always take good care of my vehicle. The service writers are always pleasant.
This dealership and the service writers always take good care of my vehicle. The service writers are always pleasant.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jessica, thank you for sharing your positive feedback about our team! We look forward to seeing you again at Germain Hyundai! Safe travels!
Grant is a excellent negotiator, considerate not pushy!! I had a great experience got a fine car.
Grant is a excellent negotiator, considerate not pushy!! I had a great experience got a fine car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Congrats on your new ride, Jan! We're so glad you enjoyed working with Grant at Germain Hyundai.
Mazda said This dealer fixed my catalytic converter... and it's only been 2 months and my car is having the same issue again! :(
Mazda said This dealer fixed my catalytic converter... and it's only been 2 months and my car is having the same issue again! :(
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm really sorry to hear you're having repeated issues with your catalytic converter so soon after the repair. That's certainly not the kind of service we aim to provide. I'd like to investigate this further and see how we can make things right for you. Please reach out at your earliest convenience. Thank you, Chelsea Ratliff - Service Director - (614) 465-4524
The maintenance work on my 2024 Tucson Hybrid was done quickly. The service writer communicated directly with me when the car was ready as I waited at the dealership.
The maintenance work on my 2024 Tucson Hybrid was done quickly. The service writer communicated directly with me when the car was ready as I waited at the dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Mike, thank you for sharing your positive feedback about our service team and their efficiency! We appreciate your business and hope to welcome you back to Germain Hyundai in the future!