Reviews
Huge shoutout to Mason and the rest of the crew at Germain Hyundai at the Auto Mall! 10/10 customer service from start to finish. They answered every question I had, walked me through picking the best insurance option, and made the entire process smooth and stress-free. As a first-time car buyer, I really appreciated how patient, helpful, and knowledgeable everyone was throughout the experience. They truly went above and beyond to help me purchase my first car. I would absolutely recommend Mason and the team to anyone and everyone looking for a great car-buying experience!
Huge shoutout to Mason and the rest of the crew at Germain Hyundai at the Auto Mall! 10/10 customer service from start to finish. They answered every question I had, walked me through picking the best insurance option, and made the entire process smooth and stress-free. As a first-time car buyer, I really appreciated how patient, helpful, and knowledgeable everyone was throughout the experience. They truly went above and beyond to help me purchase my first car. I would absolutely recommend Mason and the team to anyone and everyone looking for a great car-buying experience!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jerome, congratulations on your first car! We're glad Mason and the team made the experience smooth and stress-free. Thank you for choosing Germain Hyundai at the Auto Mall! Safe travels!
I always ask for TJ Gibbs to interface with regarding my car's service. I feel that I get an honest straightforward assessment of my 2017 Elantra's needs. I'm on a fairly tight budget so I like the no pressure approach that's balanced by a sense of the importance of what things need to be done now, soon and can wait a bit to suit what I'm financially able to do. He's built up a lot of trust with me over the last 10 or so years. Whomever did the work on my car deserves a shout out for doing their usual great job. The work is always solid.
I always ask for TJ Gibbs to interface with regarding my car's service. I feel that I get an honest straightforward assessment of my 2017 Elantra's needs. I'm on a fairly tight budget so I like the no pressure approach that's balanced by a sense of the importance of what things need to be done now, soon and can wait a bit to suit what I'm financially able to do. He's built up a lot of trust with me over the last 10 or so years. Whomever did the work on my car deserves a shout out for doing their usual great job. The work is always solid.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mike, thank you for choosing Germain Hyundai and for sharing your thoughtful review. It means the world to hear that you can depend on TJ for straightforward and trustworthy service. We will be sure to pass this along to him and the rest of our team! We look forward to seeing you down the road.
Germain Hyundai not only assisted me with getting my first car but also made the experience amazing for a first time car buyer. Jeromey Roman’s was absolutely amazing and patient with the process going on for 4 months. All of the finance managers were great as well. Amazing dealership and amazing people
Germain Hyundai not only assisted me with getting my first car but also made the experience amazing for a first time car buyer. Jeromey Roman’s was absolutely amazing and patient with the process going on for 4 months. All of the finance managers were great as well. Amazing dealership and amazing people
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your new car—what a special moment! We're thrilled Jeromey and our team at Germain Hyundai were there to make it smooth and memorable, Kyle.
Best service center I’ve ever encountered. I’d recommend them to anyone. Very timely service.
Best service center I’ve ever encountered. I’d recommend them to anyone. Very timely service.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Germain Hyundai!
All good. Happy with service department Very professional I would recommend them to friends and family
All good. Happy with service department Very professional I would recommend them to friends and family
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- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your recommendation, Joe! It makes us happy to hear that you're so satisfied with our team. -Germain Hyundai
The dealership was extremely friendly and concerned with our needs. The sales process was pleasant and we did not feel any pressure. The final paperwork and finance process were too long. There should be a way to streamline it. I believe the financing and paperwork took just about 2 hours.
The dealership was extremely friendly and concerned with our needs. The sales process was pleasant and we did not feel any pressure. The final paperwork and finance process were too long. There should be a way to streamline it. I believe the financing and paperwork took just about 2 hours.
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- 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback, and for choosing Germain Hyundai. While we're pleased that your sales experience was excellent, we apologize for the longer than expected wait time with initial paperwork. We will be sure to share your feedback so we can improve going forward.
Todd was great to deal with, and was not suggesting I have things done that I did not need. Vehicle came back on time and service went well. Relaxing atmosphere
Todd was great to deal with, and was not suggesting I have things done that I did not need. Vehicle came back on time and service went well. Relaxing atmosphere
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Bri, we're pleased Todd provided honest and efficient service at Germain Hyundai. Thank you for sharing your feedback!
This dealership is very professional and so easy to work with. The prices are competitive . Always a pleasure.
This dealership is very professional and so easy to work with. The prices are competitive . Always a pleasure.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Patty, thank you for making Germain Hyundai your go-to dealer! See you again next time!
Fast, Courteous, Professional. Germain Maintenance Team has always been at the top of their game when servicing my vehicle. Todd and Rich have provided me expert support and clearly are valued employees at Germain Hyundai of Columbus Ohio ..,. They and JJ ( my sales rep) are the reasons I drive from Virginia to Ohio for care and maintenance of my vehicle. Job well done! Thank you Team
Fast, Courteous, Professional. Germain Maintenance Team has always been at the top of their game when servicing my vehicle. Todd and Rich have provided me expert support and clearly are valued employees at Germain Hyundai of Columbus Ohio ..,. They and JJ ( my sales rep) are the reasons I drive from Virginia to Ohio for care and maintenance of my vehicle. Job well done! Thank you Team
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're grateful to have experts like Todd and Rich on our team! Thank you for making the drive to Germain Hyundai of Columbus and sharing your support online. We will see you next time!
Always get appointment when it is best for me to bring in to be serviced
Always get appointment when it is best for me to bring in to be serviced
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're always happy to make things convenient for you at Germain Hyundai, Carolyn. Thank you for sharing your experience with others!