Germain Kia of Columbus

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4.4
(240 reviews)
Visit Germain Kia of Columbus
Sales hours:
Service hours:
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Service Sales
Monday 7:30am–6:00pm 9:00am–7:00pm
Tuesday 7:30am–6:00pm 9:00am–7:00pm
Wednesday 7:30am–6:00pm 9:00am–7:00pm
Thursday 7:30am–6:00pm 9:00am–7:00pm
Friday 7:30am–6:00pm 9:00am–6:00pm
Saturday 8:00am–4:00pm 12:00pm–5:00pm
Sunday Closed Closed
New (614) 212-2264 (614) 212-2264
Used (614) 212-4639 (614) 212-4639
Service (614) 682-8423 (614) 682-8423

Inventory

  • Kia Certified
    2019 Kia Forte LXS
    31,702 mi.
    $19,482 $940 price drop
    Good Deal | $214 under
    CPO Warrantied
    Home Delivery
    Virtual Appointments
  • Used
    2016 Kia Forte LX
    21,892 mi.
    $16,442 $539 price drop
    Good Deal
    Home Delivery
    Virtual Appointments
  • Used
    2019 Toyota C-HR LE
    34,833 mi.
    $23,492 $269 price drop
    Good Deal | $164 under
    Home Delivery
    Virtual Appointments
  • Used
    2020 Ford Escape SE
    27,063 mi.
    $24,992 $489 price drop
    Good Deal
    Home Delivery
    Virtual Appointments
  • Kia Certified
    2022 Kia Seltos SX
    6,727 mi.
    $32,972 $519 price drop
    Good Deal
    CPO Warrantied
    Home Delivery
    Virtual Appointments
See all 175 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since November 2019.

Service center

Phone number (614) 682-8423

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

4.4
(240 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Too many add-ons will buy online next time.

Our sales guy was good and answered all our questions. Then we got to the finance guy and he tried selling all this extra stuff. We said no to it all but somehow still end up with a $600 paint protection plan. Also, misleading on monthly payments.

5.0

Irish gal gets new Rio 5 Door for her birthday !

Salesmen that think they are there to get you a car you love . The Irish gal got it right before her birthday . Delivered right here to the farm . She absolutely fell in love with her little Rio 5 door .

5.0

SHANE WAS VERY PROFESSIONAL, KIND AND EXTREMELY HELPFUL.

SHANE WAS VERY PROFESSIONAL, KIND AND EXTREMELY HELPFUL. I PRAY MY NEW CAR WILL HOLDUP.

1.0

Definitely will never come back to the dealer once Kia

Definitely will never come back to the dealer once Kia Corporate says I can use a different dealer. I’ve been in countless times for the same issue that their “trained technicians” clearly cannot fix. On top of having my time wasted multiple times my car was damaged and just given back to me and expected me to take it damaged. still to this day the car is not repaired right from the damage they caused and the multiple issues on this brand new Sportage still persist. Management os unprofessional and could care less about the issues with the car you just bought off of them or all the other issues their dealership causes. Definitely don’t Recommend this trash dealer to anyone unless you want horrible service and being lied to time after time by their employees.

1.0

Can’t even get them to answer the phone.

Can’t even get them to answer the phone. They suck. Been on hold for over an hour for a car? Stupid. I’d rather take the bus than deal with these xxxxxxx.

5.0

Excellent Sales Mgr and Service Dept!

Nick and the Service Department were very knowledgeable and informative, explained what was going on in terms I could understand, making you feel a feeling of trust and confidence in the dealership. I am looking into another KIA now.

1.0

Tried to buy a used vehicle and drove an hoursfor

Drove an hour to look a car , even text back and forth with manager named brad and the salesman mike .letting them know how close i was to being there . when i arrived some one was test driving the vehicle , hung out to see what they were going to do and they told me they were going to try and work a deal with them .good luck because if i iked it i would have closed the deal right there.

1.0

I completed all of the steps to purchase a vehicle...

I completed all of the steps to purchase a vehicle remotely, the last step of which was to setup a pickup appointment for the same day. After not hearing from anyone, I called to ensure the vehicle was ready for pickup, and that everything was in order. Only then was I told that the vehicle wouldn't be arriving for 4-6 weeks, and oh by the way the price and payments reflected in the deal don't include our $2,000 market adjustment. Pure bait and switch.

1.0

Will Say Anything To Cover Their Mistakes

I brought my car in for a factory recall, after looking at the car for over an hour, I was told to make an appointment to have the recalled part replaced. I made the requested appointment and waited for that day. On the day of that appointment, I took my car and was told that there were no parts available, as it was first come first serve. So after talking to the Service manager, he gave the business card of one of the services representatives and said that he would call me in when the part arrived and set this aside for me. He also filled up my tank. So after two weeks of waiting and not phone call, I tried to call the representative and only go his voicemail. There was no call back. After waiting another week, I called and made another appointment and made sure that the part would be available at this time. The day came for my second appointment and I dropped my car off. I got home to a message saying that several technicians were out with COVID. This was eighteen minutes after my scheduled appointment. I tried to call back to question this, but no one was available to answer me. I received a phone call from the representative, forty minutes later, saying that they had no part and I was free to come pick up my car. I talked to the manager again and he profusely apologized again and stated that the parts come in on Tuesday or Wednesday and it basically boils down to whoever is able to come in on those days get the parts. Whether or not they have an appointment. He asked if I could come on those days and I told him no, that I work clear across town and it was not feasible for me to come during the week. Hence the Saturday appointments. The manger stated that this was unacceptable and that he would sent people to my work to pick up my car the next Thursday. He said that he would do the needed repair, wash and detail my car, and fill the gas tank for my troubles. Thursday came and went with no call or repair to my vehicle. Do not take your car to them for service. You are not a priority or a person. You are just a quota number that they need to fill.

Dealer response

Hi Heath, thank you for taking the time to share about your recent experience at our dealership. We're sorry it didn't live up to the standard we set at Germain Kia. Please give us a call at 614-427-1064 so that we can determine how to provide you with a 5-star experience in the future. Sincerely, Brian Frye General Manager Germain Kia

1.0

I brought my car in for a factory recall, after looking...

I brought my car in for a factory recall, after looking at the car for over an hour, I was told to make an appointment to have the recalled part replaced. I made the requested appointment and waited for that day. On the day of that appointment, I took my car and was told that there were no parts available, as it was first come first serve. So after talking to the Service manager, he gave the business card of one of the services representatives and said that he would call me in when the part arrived and set this aside for me. He also filled up my tank. So after two weeks of waiting and not phone call, I tried to call the representative and only go his voicemail. There was no call back. After waiting another week, I called and made another appointment and made sure that the part would be available at this time. The day came for my second appointment and I dropped my car off. I got home to a message saying that several technicians were out with COVID. This was eighteen minutes after my scheduled appointment. I tried to call back to question this, but no one was available to answer me. I received a phone call from the representative, forty minutes later, saying that they had no part and I was free to come pick up my car. I talked to the manager again and he profusely apologized again and stated that the parts come in on Tuesday or Wednesday and it basically boils down to whoever is able to come in on those days get the parts. Whether or not they have an appointment. He asked if I could come on those days and I told him no, that I work clear across town and it was not feasible for me to come during the week. Hence the Saturday appointments. The manger stated that this was unacceptable and that he would sent people to my work to pick up my car the next Thursday. He said that he would do the needed repair, wash and detail my car, and fill the gas tank for my troubles. Thursday came and went with no call or repair to my vehicle. Do not take your car to them for service. You are not a priority or a person. You are just a quota number that they need to fill.

Dealer response

Hi Heath, thank you for taking the time to share about your recent experience at our dealership. We're sorry it didn't live up to the standard we set at Germain Kia. Please give us a call at 614-427-1064 so that we can determine how to provide you with a 5-star experience in the future. Sincerely, Brian Frye General Manager Germain Kia

See all 240 reviews