Germain Kia of Columbus

Worst buying experience to date. Found the vehicle that hit every mark on my list on Germain Kia. Started the buying process and settled on a reasonable deal. After taking off work, getting my financing and certified check, I headed to Columbus (3hr drive). While driving, a different employee (Chad not Justin) tells me they can’t per “policy” sell me the car because it’s an out of state loan (Ky). Then immediately tries to get me to finance through them. Unbelievable!!! Money is money. Always trying to make more money through kickbacks.

Worst buying experience to date. Found the vehicle that hit every mark on my list on Germain Kia. Started the buying process and settled on a reasonable deal. After taking off work, getting my financing and certified check, I headed to Columbus (3hr drive). While driving, a different employee (Chad not Justin) tells me they can’t per “policy” sell me the car because it’s an out of state loan (Ky). Then immediately tries to get me to finance through them. Unbelievable!!! Money is money. Always trying to make more money through kickbacks.

Do not buy a car here they sale junk .. 2 weeks ago they sold me a 2017 GMC Acadia with a bad transmission for 20,000

I have been looking for a specific Kia for a few weeks. Either dealerships wouldn't call me back or they weren't interested in helping with my lease as a trade. Hunter was quick to call to verify the vehicle I wanted was available and they were fair with my trade. Most of the transaction was handled over the phone because I live an hour and a half away which made everything very easy when I arrived at the dealership. Also as a woman, I have had not so great experiences buying cars in the past. Hunter and Will were awesome! They went above and beyond to make my experience great!

Our sales guy was good and answered all our questions. Then we got to the finance guy and he tried selling all this extra stuff. We said no to it all but somehow still end up with a $600 paint protection plan. Also, misleading on monthly payments.

Salesmen that think they are there to get you a car you love . The Irish gal got it right before her birthday . Delivered right here to the farm . She absolutely fell in love with her little Rio 5 door .

SHANE WAS VERY PROFESSIONAL, KIND AND EXTREMELY HELPFUL. I PRAY MY NEW CAR WILL HOLDUP.

Definitely will never come back to the dealer once Kia Corporate says I can use a different dealer. I’ve been in countless times for the same issue that their “trained technicians” clearly cannot fix. On top of having my time wasted multiple times my car was damaged and just given back to me and expected me to take it damaged. still to this day the car is not repaired right from the damage they caused and the multiple issues on this brand new Sportage still persist. Management os unprofessional and could care less about the issues with the car you just bought off of them or all the other issues their dealership causes. Definitely don’t Recommend this trash dealer to anyone unless you want horrible service and being lied to time after time by their employees.

Can’t even get them to answer the phone. They suck. Been on hold for over an hour for a car? Stupid. I’d rather take the bus than deal with these xxxxxxx.

Nick and the Service Department were very knowledgeable and informative, explained what was going on in terms I could understand, making you feel a feeling of trust and confidence in the dealership. I am looking into another KIA now.