Reviews
Was greeted as soon as I pulled the car in.
Was greeted as soon as I pulled the car in. Talked to a gentlemen who checked me in and got me going. He also mentioned some things my car would need besides an oil change. I went ahead and had the reccomended work done. On top of the recommended work he texted me again with additional reccomendations seen from the mechanics which was a wheel alignment and new tires. I accepted the wheel alignment, as I already had a appointment for new tires on 6-30-25. Last bue not least had a fuel induction cleaning. All services were performed and in a timely manner. The car wash at the end was phenomenal as well, the car was dirty.
Was greeted as soon as I pulled the car in.
Was greeted as soon as I pulled the car in. Talked to a gentlemen who checked me in and got me going. He also mentioned some things my car would need besides an oil change. I went ahead and had the reccomended work done. On top of the recommended work he texted me again with additional reccomendations seen from the mechanics which was a wheel alignment and new tires. I accepted the wheel alignment, as I already had a appointment for new tires on 6-30-25. Last bue not least had a fuel induction cleaning. All services were performed and in a timely manner. The car wash at the end was phenomenal as well, the car was dirty.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jeremy, so glad to hear that you had a smooth and informative service experience at Germain Kia of Columbus. It's great to know our team kept you updated throughout the process and got your car in top shape. Thanks for choosing us!
Great experience with Phillip Boggs, got fair market
Great experience with Phillip Boggs, got fair market price for my trade without hastle and there were no surprises with the new car purchase.
Great experience with Phillip Boggs, got fair market
Great experience with Phillip Boggs, got fair market price for my trade without hastle and there were no surprises with the new car purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're delighted to hear that Phillip made your experience smooth and hassle-free at Germain Kia of Columbus. Enjoy your new car, and thank you for choosing us!
Germain Kia of Columbus, and specifically our sales
Germain Kia of Columbus, and specifically our sales person, Justin Bailey. He was amazing to work with, as well as the rest of the Germain Kia team was wonderful as well! I have in the past been a long time Germain Ford customer for over twenty years previously and was very happy to see that the customer Germain experience is still TOP NOTCH! JB went above and beyond for us and look forward to continuing this relationship for our next vehicle too! Justin has earned a repeat customer for sure!
Germain Kia of Columbus, and specifically our sales
Germain Kia of Columbus, and specifically our sales person, Justin Bailey. He was amazing to work with, as well as the rest of the Germain Kia team was wonderful as well! I have in the past been a long time Germain Ford customer for over twenty years previously and was very happy to see that the customer Germain experience is still TOP NOTCH! JB went above and beyond for us and look forward to continuing this relationship for our next vehicle too! Justin has earned a repeat customer for sure!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jeff and Kerry, it's fantastic to hear that Justin and the Germain Kia of Columbus team provided you with a top-notch experience! We're thrilled to have earned your trust as loyal customers. Looking forward to assisting you with your next vehicle!
Mike, my sales agent, was very helpful, patient and kind.
Mike, my sales agent, was very helpful, patient and kind. I appreciate his help. Thank you so very much.
Mike, my sales agent, was very helpful, patient and kind.
Mike, my sales agent, was very helpful, patient and kind. I appreciate his help. Thank you so very much.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Mike provided you with such helpful and patient service at Germain Kia of Columbus. Thank you for sharing your experience, and we appreciate your kind words!
Too expensive oil change compared to Lindsey Honda, I pay
Too expensive oil change compared to Lindsey Honda, I pay $104.55. Same service at Honda and I only pay $66
Too expensive oil change compared to Lindsey Honda, I pay
Too expensive oil change compared to Lindsey Honda, I pay $104.55. Same service at Honda and I only pay $66
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hannah, I understand your concern about the pricing difference. We strive to offer competitive rates and value for our services, so it's helpful to receive this feedback. If you have any further questions or would like assistance with future visits, please feel free to reach out. Thank you, Todd Gibbs - Service Manager - 614-465-4572
Easy dropoff before work and I was kept updated
Easy dropoff before work and I was kept updated throughout the process. The car was ready on time and checkout was very easy.
Easy dropoff before work and I was kept updated
Easy dropoff before work and I was kept updated throughout the process. The car was ready on time and checkout was very easy.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dan, we're delighted to hear that your experience with Germain Kia of Columbus was smooth and convenient. Thanks for sharing your feedback!
Was a great experience.
Was a great experience. Was in and out fast. Explained everything to me didn’t try to sale me on anything else, even applied a coupon that was online for me that I didn’t know about.
Was a great experience.
Was a great experience. Was in and out fast. Explained everything to me didn’t try to sale me on anything else, even applied a coupon that was online for me that I didn’t know about.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jon, we're delighted to hear about your positive experience at Germain Kia of Columbus! It's great that our team could assist you efficiently and even apply an online coupon for extra savings. Thanks for choosing us!
Great service and good place.
Great service and good place. Friendly people. Quality, excellent company, free coffee, Wi-Fi, snacks, and water. Gracias, Gracias Gracias. 20 * star
Great service and good place.
Great service and good place. Friendly people. Quality, excellent company, free coffee, Wi-Fi, snacks, and water. Gracias, Gracias Gracias. 20 * star
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the glowing review! We're delighted to hear that you enjoyed your experience with us at Germain Kia of Columbus. We appreciate your kind words and look forward to welcoming you back soon!
Coming to Germain Kia is like being at home.
Coming to Germain Kia is like being at home. Here, every customer feels like they're sharing the company with their family while waiting for the service they need to do to their vehicle. In the waiting room, this dealer offers everything from popcorn to coffee, Wi-Fi, water, tea, and, above all, a bathroom. Unsurpassed quality and service. The customer service and treatment are excellent. You have to come here and see for yourself why Germain Kia is my home and my favorite Leader car. Thank you, thank you, thank you. Eric
Coming to Germain Kia is like being at home.
Coming to Germain Kia is like being at home. Here, every customer feels like they're sharing the company with their family while waiting for the service they need to do to their vehicle. In the waiting room, this dealer offers everything from popcorn to coffee, Wi-Fi, water, tea, and, above all, a bathroom. Unsurpassed quality and service. The customer service and treatment are excellent. You have to come here and see for yourself why Germain Kia is my home and my favorite Leader car. Thank you, thank you, thank you. Eric
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Germain Kia of Columbus feels like home and that you enjoy the amenities we offer. Our team is committed to providing excellent service, and it's wonderful knowing we've made such a positive impression on your visits. Thank you for choosing us as your favorite dealership!
Terrible customer service.
Terrible customer service. Given an appointment as stated in email then told it was not an appointment but a check in time. replaced engine from recall and car still doesn't run. Employs rude and uninformed. .
Terrible customer service.
Terrible customer service. Given an appointment as stated in email then told it was not an appointment but a check in time. replaced engine from recall and car still doesn't run. Employs rude and uninformed. .
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It's disappointing to hear about your experience with our service. We strive for clear communication and professionalism, so it's concerning that we fell short in this instance. Please reach out to me directly so we can address these issues and work towards a resolution for you. Thank you, Todd Gibbs - Service Manager - 614-465-4572