Sheehy GMC

I planned to buy my new vehicle at Sheehy because I loved sharrett! I’m so happy I made that decision. Sheehy and Wanda Bennett are great people to work with. It was a great and successful experience! Thank you for everything!

This is my 6th purchase through Sheehy; 4th at GMC specifically. They are the ONLY dealership we want to do business with! They are straight forward with you every time and will do everything they can to, not only earn your business, but also keep it. The service department is also top notch and makes the process for any service work pleasant and painless. We would recommend this dealership to anyone we know.

Sheehy GMC Buick found my Regal had a cracked exhaust manifold when I had it in for routine service and told me it was covered under a warranty I didn’t know my car had. Repaired it at no charge. Great Job, Great Service, Great People!

UPDATE: This place makes me sick. After returning my vehicle within the 5 day money back guarantee, Sheehy refused to do their part by turning in the tags to the DMV. Thankfully I caught this in time, as the DMV had already billed me $417, along with a $7/day fee for the next 2 years until the registration expired! Being a new teacher with ZERO money to waste, I nicely went in and spoke with Sales Manager Chris Gaston - who told me that he had no clue where the plates were and tried blaming me for taking them. Thankfully after threatening a lawsuit, they were able to resolve the issue with the DMV (only after 2+ months and almost $500 in fines). When I say that these people are scam artists who only care about how much money is going in their pockets - it’s an UNDERSTATEMENT. Also - ONCE AGAIN- I never received an apology from Chris or any of the other salespeople about the hassle they put me through. My experiences with Bill and the rest of the salesmen and women were amazing! They weren’t pushy when it came time to choose the right car for us, gave me and my fiancé their full attention by answering any questions we had, and were 100% honest and full of integrity. On the flip side, every interaction I had with a sales manager Chris Gaston (from the process of buying a vehicle, returning it to the shop for a fix under warranty, and eventually getting my money back for a vehicle within the 5 days) was not what I expected from a local, chain dealership here in Hagerstown. On the 2nd day of the 5-day money-back guarantee, I brought my 2016 Kia Optima into the shop after noticing a pretty obvious noise coming from the engine every time I pushed the gas. After the GMC service dept (who were as friendly and helpful as can be) exhausted all efforts into diagnosing the issue, they were helpful enough to send my Kia across the street to Hagerstown Kia service. After picking up the car from the shop and having Chris Gaston at Sheehy tell me they diagnosed the issue as the wrong fuel octane, I called Hagerstown Kia to see exactly what they diagnosed as the issue - they were nice enough to tell me the truth and inform me about the “scoring on cylinder 4” and that they recommended “replacing the engine entirely” to Sheehy. Long story short, if I wouldn’t have reached out to Hagerstown Kia, I would’ve been stuck with a car that would be in need of a $5-6,000 engine replacement in no time! All that considered, getting my money back was almost a 2 hour process that involved me being told “just contact us on a daily basis and see if we refunded you the money”. Eventually, after pleading with the sales manager and explaining to them that I’m a teacher and needed the money to make ends meet , I was able to receive the full amount back on a check that day. It should also be noted that I didn’t receive a single “We apologize for the hassle you’ve been through the past 3 weeks… and for trying to hide a serious engine problem from you by putting higher octane fuel in”. But I’m happy to say - I at least got my money back!

Without a doubt, this car buying experience stands out as the best one I've had so far! Having bought more than 10 cars in the past, I can confidently say that Ralph and Anthony were incredibly professional, honest, and patient throughout the entire process. Their approach made us feel like part of the family rather than just another customer, and they were attentive to our family's specific needs. Jessica also made the final steps a seamless process without trying to sell us things we didn’t need! We are absolutely thrilled with our new Acadia! I wouldn't hesitate to recommend Sheehy to everyone I know, and I would gladly return as a repeat customer in the future. Thank you Anthony, Ralph, and Jessica!!!

Whoa! What a great experience buying a car with Chase McCoy. From the initial introduction, through the final (Red Carpet) pictures to complete the delivery, Chase was beyond easy to work with. He was very attentive, far from over bearing, and extremely thorough. Also, Chris Gaston in (Management), structured a phenomenal deal that we were unable to refuse. Both Chase and Chris made car buying extremely easy, and most certainly a very memorable experience. When the need/want arises will not hesitate to buy from Chase McCoy again.

Kevin O’ Connor did a very good sale us our GMC. Would recommend him if anyone is looking for a car

I would’ve put 0 if I could. One thing after another with no resolution or concern for their customers. They sold me a wrecked car and I have had to take it back for several things only to be told they don’t hear the rubbing noise and the transmission they couldn’t even check after having me drive an hour there and sent me to the ford dealership where I live. I had an estimator at the collision center write an estimate on all the repairs that you can tell was thrown together so that it wouldn’t be noticed by a regular customer(the estimator pointed it out but also made sense with the issues I’ve had). I had to pay for the trunk that wouldn’t work right after I bought it. Tried to get them to help me but all they say is the carfax doesn’t show anything. The carfax won’t show anything if it’s paid for out of pocket. They don’t want to hear any of it and refuse to even think about buying back this vehicle even with me offering to purchase a brand new vehicle from them even though they have screwed me over so many times. I talked to the manager several times and yet he only answered some of my emails and refused to answer most of my questions. My original sales guy told me not long after buying the vehicle when I had the first problem, that he quit working there because he didn’t like how they handled things and thought they did shady business. Had they actually found a solution as their contracts states they will in cases like this, I wouldn’t even leave a review or I’d rate them better. I gave them the opportunity to right their wrong but they only care about making money no matter what happens to their customer. I would remove this if it was rectified but doesn’t look like that’s going to happen. Sure, they don’t need me for them to continue to make money, it would just be nice to know they actually care about their customers.

They had the vehicle I was looking for. The sales representative was good and no pressure.

It was one disaster after another with this dealership. Wouldn't recommend. Plus they try and force you into extras after. Really annoying. The car needed new tires instantly which they refused to acknowledge and we have had one issue after another with the vehicle.