Mike Shaw Subaru

The crew was great and very helpful. The shop was spotless, the vehicle was completed in a timely manner, and vehicle was very clean for pickup.

Jeff Sayers did a great job taking care of me during my car buying experience. Answered all my questions and support with learning about new car.

I had an excellent experience with Shane Monahan and Samantha Leakas at Mike Shaw Subaru. From providing information about available inventory and pricing, to scheduling a test drive and even transferring my Outback from another dealer, they made the entire process easy and seamless. I couldn’t be happier to be a new Subaru Outback owner, and I highly recommend Mike Shaw Subaru and especially Shane and Samantha!

I had an excellent experience with Shane Monahan and Samantha Leakas at Mike Shaw Subaru. From providing information about available inventory and pricing, to scheduling a test drive and even transferring my Outback from another dealer, they made the entire process easy and seamless. I couldn’t be happier to be a new Subaru Outback owner, and I highly recommend Mike Shaw Subaru and especially Shane and Samantha!

They were helpful and provided all the necessary help and assistance with my issue and tried to find the best solution without making things complicated!

I initially gave a 5 star review and that one stays only because it wasn't the service dept the used car service sucks at best i had to have the climate control module replaced and when they did replace it they had the car from 9am til 4pm you would think everything would work Not the AC still blew hot air so wait another week and take it in this took something like 4 hours then had to take it back because i had no defrost and no heat and through out this whole process Candi the service manager couldn't communicate with me at all i was told she would come down and talk to me she never did finally on the last trip there mi d you i live 200 miles from this store she called me on the phone and tried to tell me what had happened she couldn't tell me the right name of the part which was the blend door and she couldn't tell me how the cable mysteriously came un hooked her words one thing she did say is that she gave my work to a different tech from the 2 times before so that makes me wonder if she has techs in there that have no idea what they're doing so all in all i had to make 3 trips out here for something that Should have been done in one so this rating is for Candi and her technicians that don't care about used subaru customers and don't know what they are doing i would highly recommend NOT taking your used subaru to them that and the fact that the tires on the car when i bought it one was so worn that it wouldnt have made down my dirt roads so i had to replace them at another dealership who also did the alignment that mike shaw knew about but yet their technicians put it down as if they did it i had a tail light out the windshield wipers the rubber was coming off on the passenger side and the rear one scrapes one glass they did replace the tail light and also on the initial inspection which i brought up to them in my second and third visit it states a failure on the cold engine start up and still no one has addressed that so so far on the initial inspection what they said failed theyve only fixed the climate control i still have no idea about the cold engine start up failure and the alignment they are taking credit for i paid for when i replaced the bad tires and on the inspection report that said passed they fixed the tail light i paid for and fixed the wipers front only tires all the way around so this really makes me question if a real inspection by a qualified technician was even done and if so some one dropped the ball its really sad considering my salesman has gone above and beyond to help me and the service department is making him look bad as well SHAME ON YOU!

Everyone I have come into contact with at Mike Shaw has been friendly, helpful and made me feel valued as a customer!

I trust this dealership to help me take care of my car. They help be be proactive in making sure it performs well and lasts

Got an email coupon for an oil change,got an appointment for the next day. Was in right away, got the oil change and a full inspection, it took only a little over an hour. My service guy was helpful, personable and even had a treat for my dog. I feel really taken care of here.

Very thorough service! Andrew in the service department took the time to ask questions about my concerns with my vehicle and encouraged me to reach back out if I had any other issues. You can tell he genuinely cares about cars and his customers! I will be coming back for my oil changes and any other service needs in the future!