Reviews
As usual, the service at Shaw is efficient with polite
As usual, the service at Shaw is efficient with polite service managers, who answer all questions, address issues and concerns in a timely fashion.
As usual, the service at Shaw is efficient with polite
As usual, the service at Shaw is efficient with polite service managers, who answer all questions, address issues and concerns in a timely fashion.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My family and I usually go to Mike Shaw Subaru and get
My family and I usually go to Mike Shaw Subaru and get great, reasonable service. This time I was quoted a repair for $1200, and I got the problem fixed for $1000 less than the quote and the repair was done within 10 minutes. I will never be recommending Mike Shaw Subaru again.
My family and I usually go to Mike Shaw Subaru and get
My family and I usually go to Mike Shaw Subaru and get great, reasonable service. This time I was quoted a repair for $1200, and I got the problem fixed for $1000 less than the quote and the repair was done within 10 minutes. I will never be recommending Mike Shaw Subaru again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience, and we’re truly sorry to hear about your recent visit. We always aim to provide clear, accurate estimates and dependable service, so it’s concerning to learn that the repair you were quoted differed so significantly from the solution you ultimately received. Repair costs can vary depending on diagnostic findings, manufacturer guidelines, and the parts or procedures recommended at the time. That said, we never want a guest to feel confused or overcharged, and your feedback tells us we missed the mark here. We value the trust you and your family have placed in us in the past, and we’d appreciate the opportunity to review what happened and provide clarification. Please reach out at your convenience, 303-438-7509, so we can look into this further and address your concerns directly. Your experience matters, and we hope to have the chance to rebuild your confidence in us. Patrick Pallotto, Service Director
They have been great to work with, even though I didn’t
They have been great to work with, even though I didn’t purchase my vehicle there! They will have my business in the future.
They have been great to work with, even though I didn’t
They have been great to work with, even though I didn’t purchase my vehicle there! They will have my business in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service department is excellent with video car
The service department is excellent with video car reviews and online scheduling with Saturday afternoon availability, which is fantastic! Marcus was a great service advisor who provided routine updates!
The service department is excellent with video car
The service department is excellent with video car reviews and online scheduling with Saturday afternoon availability, which is fantastic! Marcus was a great service advisor who provided routine updates!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for your review! Happy motoring!
My service rep, Taylor, is amazing!
My service rep, Taylor, is amazing! I love the updates through out service to let me know how my car is progressing.
My service rep, Taylor, is amazing!
My service rep, Taylor, is amazing! I love the updates through out service to let me know how my car is progressing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I have always received great service from Mike Shaw
I have always received great service from Mike Shaw Subaru. They are nice and double a great job, on time
I have always received great service from Mike Shaw
I have always received great service from Mike Shaw Subaru. They are nice and double a great job, on time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My advisor was very attentive to what I needed and got my
My advisor was very attentive to what I needed and got my services done in a timely manner!
My advisor was very attentive to what I needed and got my
My advisor was very attentive to what I needed and got my services done in a timely manner!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The team at Mike Shaw has been terrific.
The team at Mike Shaw has been terrific. Bought my used Forester there, and the service side of the dealership has also been wonderful.
The team at Mike Shaw has been terrific.
The team at Mike Shaw has been terrific. Bought my used Forester there, and the service side of the dealership has also been wonderful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service Director Patrick Pallotto was of great help
Service Director Patrick Pallotto was of great help getting my Ascent windshield calibrated after an independent glass shop my insurance company steered me to messed up the new installation. He and Mike Shaw Subaru went above and beyond to get my car back to full function!
Service Director Patrick Pallotto was of great help
Service Director Patrick Pallotto was of great help getting my Ascent windshield calibrated after an independent glass shop my insurance company steered me to messed up the new installation. He and Mike Shaw Subaru went above and beyond to get my car back to full function!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Philip Economou, we really appreciate this positive review! Thanks so much!
Very clean and the staff was super friendly!
Very clean and the staff was super friendly! My oil change time went a little longer than expected and they were very kind to not charge me for it!
Very clean and the staff was super friendly!
Very clean and the staff was super friendly! My oil change time went a little longer than expected and they were very kind to not charge me for it!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair