RC Hill Mitsubishi of Ocala

Thank you for sharing your positive experience at RC Hill Mitsubishi Ocala! We appreciate your kind words and recommendation. We're thrilled to hear that our friendly and fast service exceeded your expectations. At RC Hill Mitsubishi Ocala, we understand the value of your time and strive to provide efficient and convenient service. We're glad we could accommodate you without an appointment and get you back on the road quickly with your new tire. Thank you again for choosing us as your dealership of choice. We truly appreciate your business and look forward to serving you in the future. Best regards, RC Hill Mitsubishi Ocala

Thank you for your kind words and recommendation! We appreciate your continued support and loyalty. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

Hello Jessica, full disclosure here. During your last service appointment, we informed you that the tread on three of your tires measured below safety spec and needed to be replaced. We also informed you that your tire and wheel warranty covers damage to your tires, not normal tread wear from driving. After discovering your tires were not going to be replaced for free under the tire and wheel warranty (which we’ve already replaced one tire and repaired another under this warranty previously), you began to threaten and use profane language with multiple staff members. Then you walked out into the service shop and demanded your keys back from the technician that was in the middle of servicing your vehicle while it was plugged in and receiving a software update. So, he unplugged the machine and gave you your keys and you left. Then you called back an hour later asking why your radio wasn’t working. It was because you couldn’t wait a few more minutes for the update to be completed. Later that day you came back for us to complete the software update and then submitted this negative review. We are always here to help assist you with any service or maintenance your vehicle requires, but we can’t help you if you choose to behave and present yourself in an inappropriate manner. We hope it was just a bad day because we have always worked well together in the past.

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our dealership to be efficient, timely, and dedicated to providing excellent customer service. Our team at RC Hill Mitsubishi Ocala strives to go the extra mile to assist our customers and ensure their satisfaction. We truly appreciate your kind words and look forward to serving you again in the future. Best regards, RC Hill Mitsubishi Ocala

Hey Patrick, I got with our service department regarding this issue and it appears as though your seatbelt came in and that you've already scheduled an appointment to have it installed. We do apologize for the delay and appreciate your patience as we are doing our best to navigate the ongoing supply chain issues. If there's anything else you need please feel free to reach out to me directly, thanks. -TJ

Dear Ilovemymirage27, Thank you for your glowing review! We're thrilled to hear that Jacob and our service team provided you with a pleasant experience and promptly resolved the issue with your tire. Your recommendation means a lot to us. If you ever need any further assistance, please feel free to reach out. We look forward to serving you in the future. Best regards, RC Hill Mitsubishi Ocala

Hey James, you forgot to mention how we discounted your vehicle diagnosis charge since you were too short on funds to cover the original bill. Of course we never like to be the bearer of bad news, but in this case your vehicle needed some extensive work based on the current state of the A/C system. Our top priority is to provide top notch service at a competitive market rate. We understand funds are tight at the moment but if circumstances change we will be here to help. -TJ

Curtis, Thank you for your wonderful review! We're thrilled to hear that Tony, Jose, Tom, and our Service Manager provided you with exceptional assistance and made your experience great. Your kind words mean a lot to us. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, RC Hill Mitsubishi Ocala

Dear Alex, Thank you for your kind words and positive feedback! We greatly appreciate your compliments regarding our fast and professional service, good quality, pleasant demeanor, knowledge, and attentiveness. We strive to deliver an exceptional experience to all our customers. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, RC Hill Mitsubishi Ocala

Dear 20williamsmw, Thank you for sharing your positive experience with us at RC Hill Mitsubishi Ocala! We greatly appreciate your feedback and are thrilled to hear about the exceptional customer service you received. It's wonderful that Brandon, our manager, provided you with a friendly and accommodating experience when you called. We believe in making our customers feel valued and supported right from the start. We're delighted that Jacob was able to assist you throughout the process and keep you informed about your vehicle. Keeping our customers updated is a top priority, and we're glad that Jacob delivered on his commitment. Providing personal and knowledgeable customer service is something we take pride in, and it's fantastic to hear that our team was able to meet your expectations. Seeing a smile on your face is truly rewarding for us. Thank you for choosing RC Hill Mitsubishi Ocala. We appreciate your business and hope to serve you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, RC Hill Mitsubishi Ocala