Reviews
That's a great service. I recommend Honda or always. That's a great service. I recommend Honda or always. They give you a good customer service they give donuts and coffee.
That's a great service. I recommend Honda or always. That's a great service. I recommend Honda or always. They give you a good customer service they give donuts and coffee.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
All the time I was in the dealership i was treated with the most respect as I have always been
All the time I was in the dealership i was treated with the most respect as I have always been
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Leslie was attentive and took her time with me, I will always ask for her to be my advisor. She was great!!!
Leslie was attentive and took her time with me, I will always ask for her to be my advisor. She was great!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Set me up with courtesy lyft to and from the dealership during my appointment. Very convenient.
Set me up with courtesy lyft to and from the dealership during my appointment. Very convenient.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad to hear that you found the courtesy Lyft service convenient! We always strive to make your experience as smooth as possible. Thank you for your positive feedback!
I came in for scheduled maintenance “A” on my 2025 Honda CRV and to address a concern with crackling sounds coming from the steering wheel when turning it. The scheduled maintenance and problem with the steering wheel were completed in less than two hours, which was better than I expected. I’ve used Honda Van Nuys for service three different times and Tracy Rocha was my service advisor for the last two occasions, she was professional as always.
I came in for scheduled maintenance “A” on my 2025 Honda CRV and to address a concern with crackling sounds coming from the steering wheel when turning it. The scheduled maintenance and problem with the steering wheel were completed in less than two hours, which was better than I expected. I’ve used Honda Van Nuys for service three different times and Tracy Rocha was my service advisor for the last two occasions, she was professional as always.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We're excited to hear that Tracy provided you with excellent service and that your maintenance experience exceeded expectations. We appreciate your continued trust in us and look forward to serving you again!
The service was excellent, I was very comfortable waiting in the waiting area. The coffee machine was wonderful, the espresso I got was delicious.
The service was excellent, I was very comfortable waiting in the waiting area. The coffee machine was wonderful, the espresso I got was delicious.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We're thrilled to hear you enjoyed our service and the espresso. Providing a comfortable experience is a priority for us. We appreciate your feedback and look forward to welcoming you back in the future!
I signed the outdoor price, but the finance guy told me that if I don't purchase the car alarm system, they will remove the alarm. The salesperson told me that the alarm already comes with the car. They lied to me about the outdoor price, and I had to spend more money. Then the alarm system was add on extra security called KERR, not the car alarm. He tricked me. I am not happy at all. The salesperson was fine, but the finance guy (Armenian guy)was bad. $ 1,295 for alarm plus tax: $ 126.26 = $1,421.26. He added $1426 and tax again on top of $1421.26. It is not acceptable.
I signed the outdoor price, but the finance guy told me that if I don't purchase the car alarm system, they will remove the alarm. The salesperson told me that the alarm already comes with the car. They lied to me about the outdoor price, and I had to spend more money. Then the alarm system was add on extra security called KERR, not the car alarm. He tricked me. I am not happy at all. The salesperson was fine, but the finance guy (Armenian guy)was bad. $ 1,295 for alarm plus tax: $ 126.26 = $1,421.26. He added $1426 and tax again on top of $1421.26. It is not acceptable.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback. We’re sorry to hear about your frustration and understand how concerning it is when a purchase does not align with your expectations, especially regarding pricing and optional products discussed during the finance process. We strive to clearly explain all available products, optional protections, and final figures before any agreements are completed. It’s important to note that add‑on products are optional and should be reviewed and confirmed prior to signing, and we regret if there was any confusion during your visit. Customer trust is very important to us, and we appreciate you bringing this matter to our attention. We invite you to contact our General Manager, Brian Sobel, at bsobel@hondavannuys.com, so we can review your deal and address your concerns in more detail offline.
Overall good, started work on scheduled time, provided information about the car immediate and future work.
Overall good, started work on scheduled time, provided information about the car immediate and future work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We’re happy to hear you had a positive experience with our timely service and communication. Your satisfaction is our priority, and we look forward to assisting you again in the future!
Very great experience Honda of Van Nuys! The process of trading in my car and getting me into a new one, was quick and they made everything so easy. Jerry is awesome and the finance Manager is great and he made the sign off process a breeze. Thank you!
Very great experience Honda of Van Nuys! The process of trading in my car and getting me into a new one, was quick and they made everything so easy. Jerry is awesome and the finance Manager is great and he made the sign off process a breeze. Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We're excited to hear about your great experience! It's fantastic that Jerry and our finance team made the process smooth for you. Thank you for sharing your feedback, and enjoy your new ride!
It was quick It was quick and everyone I worked with was helpful And friendly
It was quick It was quick and everyone I worked with was helpful And friendly
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We're very excited to hear that you had a quick and positive experience with our team. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback!