Reviews
I came in for scheduled maintenance “A” on my 2025 Honda CRV and to address a concern with crackling sounds coming from the steering wheel when turning it. The scheduled maintenance and problem with the steering wheel were completed in less than two hours, which was better than I expected. I’ve used Honda Van Nuys for service three different times and Tracy Rocha was my service advisor for the last two occasions, she was professional as always.
I came in for scheduled maintenance “A” on my 2025 Honda CRV and to address a concern with crackling sounds coming from the steering wheel when turning it. The scheduled maintenance and problem with the steering wheel were completed in less than two hours, which was better than I expected. I’ve used Honda Van Nuys for service three different times and Tracy Rocha was my service advisor for the last two occasions, she was professional as always.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The service was excellent, I was very comfortable waiting in the waiting area. The coffee machine was wonderful, the espresso I got was delicious.
The service was excellent, I was very comfortable waiting in the waiting area. The coffee machine was wonderful, the espresso I got was delicious.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I signed the outdoor price, but the finance guy told me that if I don't purchase the car alarm system, they will remove the alarm. The salesperson told me that the alarm already comes with the car. They lied to me about the outdoor price, and I had to spend more money. Then the alarm system was add on extra security called KERR, not the car alarm. He tricked me. I am not happy at all. The salesperson was fine, but the finance guy (Armenian guy)was bad. $ 1,295 for alarm plus tax: $ 126.26 = $1,421.26. He added $1426 and tax again on top of $1421.26. It is not acceptable.
I signed the outdoor price, but the finance guy told me that if I don't purchase the car alarm system, they will remove the alarm. The salesperson told me that the alarm already comes with the car. They lied to me about the outdoor price, and I had to spend more money. Then the alarm system was add on extra security called KERR, not the car alarm. He tricked me. I am not happy at all. The salesperson was fine, but the finance guy (Armenian guy)was bad. $ 1,295 for alarm plus tax: $ 126.26 = $1,421.26. He added $1426 and tax again on top of $1421.26. It is not acceptable.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Overall good, started work on scheduled time, provided information about the car immediate and future work.
Overall good, started work on scheduled time, provided information about the car immediate and future work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very great experience Honda of Van Nuys! The process of trading in my car and getting me into a new one, was quick and they made everything so easy. Jerry is awesome and the finance Manager is great and he made the sign off process a breeze. Thank you!
Very great experience Honda of Van Nuys! The process of trading in my car and getting me into a new one, was quick and they made everything so easy. Jerry is awesome and the finance Manager is great and he made the sign off process a breeze. Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It was quick It was quick and everyone I worked with was helpful And friendly
It was quick It was quick and everyone I worked with was helpful And friendly
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We're very excited to hear that you had a quick and positive experience with our team. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback!
The sales team at this dealership is amazing. We've been leasing three cars here. Louie Venegas and Victor Goorjian are the best; they're kind, patient, and advocates for the customers. I always recommend them to my friends. However, the only reason why I'm giving 4 stars is because the service team should improve their customer service. My last car has a problem with the screen. I sent it three times, and the last time they told me they were going to request a part and call me, but they never called me back.
The sales team at this dealership is amazing. We've been leasing three cars here. Louie Venegas and Victor Goorjian are the best; they're kind, patient, and advocates for the customers. I always recommend them to my friends. However, the only reason why I'm giving 4 stars is because the service team should improve their customer service. My last car has a problem with the screen. I sent it three times, and the last time they told me they were going to request a part and call me, but they never called me back.
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- 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback! We're so glad to hear about your positive experiences with Louie and Victor. We appreciate your insights regarding the service team and will address your concerns to ensure we improve our communication. Your recommendations mean a lot to us!
The dealer was giving me different options and very helpful thanjs too victor my friend
The dealer was giving me different options and very helpful thanjs too victor my friend
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the fantastic review! We're so glad to hear that you found our team helpful and enjoyed exploring your options. Victor appreciates the shout-out! Your satisfaction means a lot to us.
This was a wonderful experience. I asked Gary for a specific car - CRV EX - and a specific price. He took a couple of hours and it was done! No back and forth. Just the car and price I asked for. Amazing customer service, super friendly staff. I only have positive things to say about this dealership!
This was a wonderful experience. I asked Gary for a specific car - CRV EX - and a specific price. He took a couple of hours and it was done! No back and forth. Just the car and price I asked for. Amazing customer service, super friendly staff. I only have positive things to say about this dealership!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic review! We're so happy to hear about your wonderful experience with Gary and our team. Providing great customer service is our priority, and it’s rewarding to know we met your expectations. We appreciate your kind words and look forward to serving you again!
Great customer service Jeremiah Carpenter cares about his customers, and is honest when it comes to what needs to be done.
Great customer service Jeremiah Carpenter cares about his customers, and is honest when it comes to what needs to be done.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Gerard! We're very excited to hear you had a great experience with Jeremiah. Our team always strives to provide honest and exceptional service to our customers. We appreciate your feedback!