Reviews
I take my car there for service, and they do a great job.
I take my car there for service, and they do a great job. It's close to me, and their hours are convenient.
I take my car there for service, and they do a great job.
I take my car there for service, and they do a great job. It's close to me, and their hours are convenient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fast & great service!
Fast & great service! Miguel answered all the questions we had and was also super sweet!
Fast & great service!
Fast & great service! Miguel answered all the questions we had and was also super sweet!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very relaxing place with plenty of seating, donuts,
Very relaxing place with plenty of seating, donuts, coffee and water. Employees are super chill and welcoming. I was getting harassed by a guy who was not an employee, who I told the front desk to, he was following me around, making me uncomfortable and the staff blew me away with shooing him off so I could go. Jeremiah is awesome !
Very relaxing place with plenty of seating, donuts,
Very relaxing place with plenty of seating, donuts, coffee and water. Employees are super chill and welcoming. I was getting harassed by a guy who was not an employee, who I told the front desk to, he was following me around, making me uncomfortable and the staff blew me away with shooing him off so I could go. Jeremiah is awesome !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Clean facility, great personal, very helpful and
Clean facility, great personal, very helpful and knowledgeable. To them customer is number one. Will recommend to everyone.
Clean facility, great personal, very helpful and
Clean facility, great personal, very helpful and knowledgeable. To them customer is number one. Will recommend to everyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic review! We're so happy to hear you had a great experience with our team. Your recommendation means a lot to us, and we’re always here to provide the best service possible. Looking forward to seeing you again!
I just had my car serviced and Tony was amazing!
I just had my car serviced and Tony was amazing! He answered ALL of my questions and my car was ready within the time he said.
I just had my car serviced and Tony was amazing!
I just had my car serviced and Tony was amazing! He answered ALL of my questions and my car was ready within the time he said.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your experience, Rona! We're very glad to hear that Tony provided excellent service and addressed all your questions. Timely service is what we strive for, and we're glad you were satisfied. Looking forward to seeing you again! Happy driving!
When I bought the car, the dealership charged me for
When I bought the car, the dealership charged me for items that were standard and included in the sticker price, resulting in me paying for the same items twice. This feels like a scam tactic aimed at customers, as they misrepresented the situation. I also took the car in for a recall, which was supposed to be free of charge. However, when I got home, I noticed a few issues on the invoice that claimed I had complained about them, which is not true. I did not complain, mention, or discuss these issues with anyone; they fabricated them. I suspect they may be planning to pull another trick.
When I bought the car, the dealership charged me for
When I bought the car, the dealership charged me for items that were standard and included in the sticker price, resulting in me paying for the same items twice. This feels like a scam tactic aimed at customers, as they misrepresented the situation. I also took the car in for a recall, which was supposed to be free of charge. However, when I got home, I noticed a few issues on the invoice that claimed I had complained about them, which is not true. I did not complain, mention, or discuss these issues with anyone; they fabricated them. I suspect they may be planning to pull another trick.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience. We’re very sorry to hear about your concerns and completely understand how frustrating this situation must feel. Transparency and trust are incredibly important to us, and we take your feedback seriously. We would never want any customer to feel misled or unheard. Please know that we are looking into this internally, and we’d really appreciate the opportunity to speak with you directly to better understand what happened and make things right. When you have a moment, please reach out to our General Manager, Brian Sobel, bsobel@hondavannuys.com. We’re committed to earning back your trust.
Tony Castro, who handled my service, was very personable,
Tony Castro, who handled my service, was very personable, professional and understanding. I declined a litany of repairs due for the 100,000 miles service because I intend to sell the vehicle in the near future. Tony understood this and didn’t try to push or upsell me. I appreciated that.
Tony Castro, who handled my service, was very personable,
Tony Castro, who handled my service, was very personable, professional and understanding. I declined a litany of repairs due for the 100,000 miles service because I intend to sell the vehicle in the near future. Tony understood this and didn’t try to push or upsell me. I appreciated that.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're very excited to hear that Tony provided you with exceptional service while respecting your needs. Our team is dedicated to ensuring a positive experience, and it's great to know we hit the mark. Safe travels with your vehicle!
Bobby was very friendly and helpful finding me the car
Bobby was very friendly and helpful finding me the car that I wanted. The whole was process incredibly easy. Bobby was great!
Bobby was very friendly and helpful finding me the car
Bobby was very friendly and helpful finding me the car that I wanted. The whole was process incredibly easy. Bobby was great!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience, Matt! We're so happy to hear that Bobby made your car search easy and enjoyable. We appreciate your kind words and look forward to serving you again in the future!
I have been taking my Hondas to this service center since
I have been taking my Hondas to this service center since the late-90s. Each time they moved locations, I followed. Miguel C. became my service advisor several years ago. He is knowledgeable, helpful, professional, and is always willing to take the time to go over inspection results and help me prioritize my repairs. The new location is nice, clean, comfortably accommodating when I choose to wait for the completion of any repairs.
I have been taking my Hondas to this service center since
I have been taking my Hondas to this service center since the late-90s. Each time they moved locations, I followed. Miguel C. became my service advisor several years ago. He is knowledgeable, helpful, professional, and is always willing to take the time to go over inspection results and help me prioritize my repairs. The new location is nice, clean, comfortably accommodating when I choose to wait for the completion of any repairs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Kim! We're thrilled to hear about your long-standing loyalty and your positive experiences with Miguel. Our team is dedicated to providing top-notch service, and it’s great to know you appreciate our new location. We look forward to serving you for many more years to come!
Great customer service and my advisor Omar Cabrera always
Great customer service and my advisor Omar Cabrera always answers my questions regarding my car..
Great customer service and my advisor Omar Cabrera always
Great customer service and my advisor Omar Cabrera always answers my questions regarding my car..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic feedback, Lucia! We're so glad to hear about your positive experience with Omar. Our team is always here to provide the best service and support for your car needs. Looking forward to seeing you again!