Kearny Mesa Chevrolet

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
164 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    October 25, 2019

    I came over at the dealership at afternoon and they helped me to get everything i need and wanted. Everyone is very professional, on point, and knows what... they’re doing. Overall excellent to their team.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    October 5, 2019

    Hmmm, how do I even start? If you want to have the experience we had here at “Jimmy Johnson Chevrolet” now “Kearny Mesa Chevrolet” don’t come here (see... Photos)GO SOMEWHERE ELSE!!! Purchased a 2019 Silverado from these guys on September 21st. Sales man: Anthony Alvarez. After I made my purchase the very next morning the engine light turned on (Well there goes the buying a new car experience) and took it in right away. Manager said, “it might be the gas cap?” Wait, the Silverado doesn’t come with a gas cap. I was given a loaner car so they could do a diagnose on the truck and left it there. Drove the loaner truck to Murrieta. Got a call the next evening saying that there was a failure on the battery cable and it was sending the wrong codes, but they had fixed it. So I got off work early and drove down (from Murrieta) to pick up the truck. Mr. Alvarez asked if there was anything they can do for the inconvenience etc. I said, “Yes, I’ll Take the all weather floor liners,” because I didn’t want the cheap floor mats that truck came with.” Was informes that they will get shipped to my house in Murrieta. GUESS WHAT? I got sent the same EXACT ones that the truck already had. Now, trying to get them replaced for the ones I wanted etc has been a hassle. They want me to pay for the shipping or DRIVE BACK down (1 hour) and drop them off because the $27 to ship back is to “expensive” for them. Wow, I didn’t know Chevrolet was that poor! I called Anthony several times and he stated that he will call me back when they received the liners. It’s been 2 1/2 weeks and he hasn’t called back. I talked to his manager “joe” and he agreed to send me the floor liners etc. Still waiting. I then talked to Mr. Alvarez again and said that he can’t do anything yet because they’re now “Kearny Mesa Chevrolet” and not “Jimmy Johnson Chevrolet” and he can’t order parts that he promised. Called several times to get this fixed and they were always busy. I get it, they can be busy but I always left a message with the receptionist etc and I never got a call back from sales man Anthony Alvarez or Joe. Now, I wonder if GM John Segal knows about this? Or he might know about the promises his employees give and never come through. I should’ve looked at the Yelp and BBB reviews before I drove down here. I should’ve paid more for the vehicle in Temecula in order to avoid these hassle. Again, GO SOMEWHERE ELSE!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • August 25, 2019

    They were amazing and accommodating, met all of our needs. Best car buying experience we’ve ever had! Would highly recommend to anyone looking for a vehicle!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Nadine for taking a moment to share with us your new Chevy shopping experience during your visit with at our dealership. We appreciate allow...ing our team an opportunity to serve and to be a part of your Chevy journey and sincerely thank you for the positive review. We are looking forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Regards, Adam Toy Social Media Coordinator Jimmie Johnson Kearny Mesa Chevy

  • 5.0 out of 5
    September 30, 2019

    The dealer office was clean and full of friendly employees. Ian assisted us in finding the right truck for us. Has friendly, informative, and efficient.... Highly recommend this dealership.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for leaving us this nice review! We're glad you enjoyed your experience and found a truck that you're happy with. We appreciate the recommendat...ion and look forward to assisting you again.

  • 5.0 out of 5
    September 19, 2019

    The entire staff was helpful, knowledgable and friendly, and special thanks to Aurelia for taking the time to explain my new Bolt EV to me.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations Mr Villa on your recent new Chevy Bolt EV purchase and thank you for sharing of your experience with teammate Aurelia and our dealersh...ip. With so many choices in the market we appreciate allowing us to earn your business. As your Chevy ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your new Bolt EV! Regards, Adam Toy Social Media Coordinator Jimmie Johnson's Kearny Mesa Chevy

  • 5.0 out of 5
    August 23, 2019

    I want to thank Francisco Frausto, Jessie Kennedy and most importantly Jorge Bustamante for the exceptional manner in which they handle my purchase and... ultimate finance. It was a pleasure working with them. They made the whole experience fantastic, something I am not used to when buying a car. Gentlemen you were fantastic and my thanks to you all. I will recommend you were I can and look forward to doing business again in the future. Anthony Black

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations Anthony on your recent new Chevy purchase and thank you for sharing of your experience with teammates Francisco Frausto, Jesse Kennedy... and Jorge Bustamante during your visit at our dealership. With so many choices when searching for a vehicle, we appreciate allowing our dealership to earn your business. We know shopping for a car can be an overwhelming experience but it is our goal to make it as pleasant as possible. As your Chevy ownership partner, we stand behind every vehicle we deliver. We thank you again for your feedback and recommendation here on Cars.com. Please feel free to let us know if there are ever any questions about your new Equinox! Regards, Adam Toy Social Media Coordinator Jimmie Johnson's Kearny Mesa Chevy

  • 5.0 out of 5
    April 28, 2019

    Fantastic customer service from start to finish. All questions were answered and I receive an outstanding warranty package. Lenny didn't try to sell me... something I didn't need or want.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Jon, we are so pleased you enjoyed your recent visit and we appreciate you taking the time to leave us this feedback. We are happy to read such... a great review about your shopping experience. Our team strives to deliver an excellent experience, and are glad you found this to be the case while shopping for your new Chevy. If you have further needs or questions about your Colorado, please reach out! Regards, Adam Toy Social Media Coordinator Jimmie Johnson's Kearny Mesa Chevy

  • 5.0 out of 5
    April 13, 2019

    Getting a new car is always an exciting experience. But Ryan Schoeneweis made the entire process even better than expected. From the moment I met him to... the day I received my car, he has been nothing but helpful. Ryan is a very nice and knowledgable person. I had so many questions in the beginning, and he was incredibly patient with me the entire time. He made sure that I knew how to function my new car and reviewed everything with me multiple times. He truly goes above and beyond for his customers, and I really appreciated that. I definitely recommend him to anyone I know who is looking for a car.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Congratulations Ms Wiguna on your new Chevy and thank you for taking a moment to share your recent visit with us, we strive for complete customer sati...sfaction, and we are proud to see you had such a positive experience at our dealership. Buying a car, new or pre-owned is an exciting event and we appreciate allowing teammate Ryan Schoeneweis to be a part of your Chevy journey. Thank you so much for your feedback and recommendation! Should there be any inquiry about your new Equinox, please don't hesitate to let us know what we can do to assist. Regards, Adam Toy Social Media Coordinator Jimmie Johnson's Kearny Mesa Chevy

  • 1.0 out of 5
    March 28, 2019

    A Chevrolet brought to the dealer for repairs, check engine light was on. After three days in their shop, I get the car back and the check engine is still... on. xxx? I took it there to get fixed and received it back stil broke. Not a god faith operate ring establishment. The sad part is they made no attempt to make the situation right and fix the original issue the vehicle was brought in to have serviced. Just a bunch of excuses about about how a car is similar to a ship with a leak. Plug one hole and another appears analogy. What a joke!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello and thank you for taking a moment to share your honest service for our dealership. We set a high standard for ourselves and disappointed to hear... that your experience with us was not a positive one. Your feedback was shared with our management to investigate why circumstances lead up to what happened. We apologize for any inconvenience and if you are willing, our Service Manager would like an opportunity to make this right for your family. We don't have enough information within the review to look up the service records. Please feel free to contact our Service Manager, Clayton Bramblett so that he can discuss what we can do to assist. He may be reached at (866) 682-8934 or Clayton.Bramblett@ hendrickauto.com We appreciate the opportunity to try to earn your business and hope that we can earn another opportunity to provide a resolution. Regards, Adam Toy Social Media Coordinator Jimmie Johnson's Kearny Mesa Chevy

  • 1.0 out of 5
    March 13, 2019

    Needed water pump replaced Quoted $1600 for the job. Decided that was too expensive went to local mechanic and paid $430.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Ms. Adams for sharing of your experience with our dealership. We appreciate allowing us the opportunity to be of service to you. It appears ...that our dealership accommodations were unable to meet your expectations. We apologize for any inconvenience but acknowledge all service facilities set their own pricing and not the same across the board. We only install genuine GM parts, covered by the manufacturer's parts warranty. Other than the comparative costs, was there something that we done that resulted in such a low satisfaction rating? If you like to discuss, our service manager would be more than happy to find out more. Please feel free to contact Clayton Bramblett at (858) 223-1699. Regards, Adam Toy Social Media Coordinator Jimmie Johnson's Kearny Mesa Chevy

View More Reviews