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Scammed buy them
I went through a buying process on their website to buy a new Chevy Equinox this morning, and I did everything they asked about and made an appointment @10:30 to pickup the car, and when I arrived and told them about everything I have done online with all details in my cellphone, they said we had a problem in our system and the price you got was just wrong, so they gave me a totally different price and much higher with very bad treating I will never trust them again!
Bait and switch shop
Walked in with a printed quote from gm.com through this dealer, after 2 hours of them trying to push the price up 2.5x I walked out. No response after complaining to manager so they must all be OK with this 1970s approach to fleecing customers.
"Gotta Make our Month"
Buying a car "In transit" is code for we need to close the deal before the end of the month. I leased a Bolt on the 26th was told it was in transit and would be here in 5 days, the 31st. I was not given the option to put a deposit only to complete the purchase contract. On the 31st I found out the car is still in Michigan. No updates until I asked what time can I pick up the car. This dealership is shady. I would stay away.
Service quality decreasing
Left the car to check for a repair and the communication with the advisor was really bad, sending emails with wrong quotes, not answering the phone. When I finally got a hold of another advisor named AJ, he was not willing to help at all, even when there was no service done in the vehicle he would not let me pick it up on Saturday. Really bad experience.
Great experience buying a new Bolt. They advertised a great price and it was exactly as offered. Ryan was our salesperson and he was great. Helpful, knowledgable, professional, and personable. And best of all he was very efficient trying to make the whole experience as easy as possible. 5 stars for Ryan and Kearny Mesa
Amazing Salesperson, Carter Tremmel
I've never had a better experience at a dealership. Carter was both knowledgeable and fun to deal with. The process was smooth and I feel I received a very fair deal.
New car purchase
Thank You Kearny Mesa Chevrolet and especially my sales agent Sarah Mower. She was professional, knowledgeable, a joy to work with and very respectful of my needs as a customer. A Sarah.......Also a shout out to finance manager Ross Murphy. Great job everyone. thanks. George Piscitelle
Great experience/Ask for Chan!
My husband and I recently leased a 2020 Chevy Bolt at Kearny Mesa Chevrolet. This was my second purchase from this dealership and I refer all of my family/friends. If you are in the market for a car, do yourself a favor and ask for Chan Ju! He has a great energy (not the typical “pushy” salesman), knowledgable, and puts his customer first. Both times I worked with Chan on a deal, the negotiation process was smooth, quick, and I left feeling like I not only got a great deal, but a great experience. This is one highly satisfied customer, who will continue to make Kearny Mesa Chevrolet and Chan Ju my #1 choice!
Traded my vehicle
I recently traded my 2019 Gmc Sierra for a 2021 Chevy Silverado. I got told that they were going to take care of the payoff amount right away so In that way, I was not going to get any calls or I did not have to worry about getting calls regarding payments at the 2019 gmc. This happened on November 11 of this present year 2020. A few days later after getting my Silverado, I got a call from GM FINANCIAL stating that they have not receive any payments either from me or from Kearny Mesa Chevrolet and they were requesting payments. I talked to GM FINANCIAL and explained to them that supposedly Kearny Mesa Chevrolet were going to do all the paperwork. Long story short, I being calling Kearny Mesa Chevrolet more than 30 times and even talk to the Managers Amanda and Bobby about the problem and they just tell me let me get your info and we will call you back which I have not receive a call from them. Its been almost three weeks and my problem still not resolve.
Kudos Kearny Mesa Chevrolet
The Dealership team is very accommodating and fast kudos to Eli Clarke, but the most important thing is that they gave me the best offer that I could get again thank you so much.