Reviews
Cheated me by doing work NOT requested
Asked for ONLY oil/filter change and VA inspection. UNrequested by me, they did a Brake flush, Cooling system flush, & 4-wheel alignment for an "extra" of $590.81 for a total of almost $800! All attempts to rectify this unwanted work failed, never heard back from GM or Srv. Mgr.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello R. T. We are very sorry to hear about this. We will be giving this information to our management team to review and look into.
Every negative review that is written on this site sums
Every negative review that is written on this site sums up my experience with Safford VW service. Poor communication, lack of follow through, misquoting a repair price....from the time I dropped my car off until the day I picked it up.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Omaleann, We are very sorry to hear that you are unhappy with your recent experience with our service department. Your feedback is very important to us and has been given to our management team who would like to speak with you about it. Unfortunately, we are unable to locate your records based on the name on your review. Please reach out to either our Service Manager, Mark Miles or General Manager, David Roach at your convenience at (540) 898-1600.
They made the car purchase process very easy and didn’t
They made the car purchase process very easy and didn’t play any games. Very straight forward.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so happy to hear that, thank you!
The staff was very considerate and willing to work with
The staff was very considerate and willing to work with me. There wasn’t any of the usual games some dealerships try and play, they were up front and honest. From salesmen to the managers, all around great staff.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Darren!
Very flexible!
Marvin and Huda helped me get a new vehicle for a great price that fit my budget! I recommend both of them along with the dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great to hear, thank you!
Excellent service from our service writer Sara.
Excellent service from our service writer Sara. She provided top notch service. She was polite and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We greatly appreciate that! Thank you
New service
Sara did a great job at keeping me up to date and job done as scheduled. We did have a concern but quickly rectified to my satisfaction. Will be back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are absolutely thrilled to hear that! If there is ever anything else that we can assist you with, please always feel free to let us know. Thanks again!
My experience Safford Volkswagen was fantastic!
My experience Safford Volkswagen was fantastic! Pamela did an outstanding job coordinating my car inspection.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great feedback, we really appreciate it!
Bought my car in 2017 and it’s by far been the best
Bought my car in 2017 and it’s by far been the best experience. From sale to maintenance!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that, thank you!! If there is ever anything else that we can assist you with, please always feel free to let us know. Thanks again!
Great Customer Service would highly recommend to anyone
Great Customer Service would highly recommend to anyone wanting to get their car repaired Bob was great
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate that, thank you!