Mercedes-Benz of Rochester

Simply one of the best dealerships I've ever worked with. Joe Nathanson, the general manager, was efficient and extremely knowledgeable about the vehicle I was purchasing. They gave me an extremely fair trade value on my car, and priced their car extremely reasonable. I drove in from Chicago and Joe treated me like family. The car was exactly as represented. Joe went out of his way to make sure everything was perfect. One of the best buying experiences I have had as a car consumer. Hats off to this dealership!!!

Max &Joe were really easy to work with and personally I had been watching the vehicle for a few weeks on Cars.com watching the dealer reduce and reduce until I was in the range of my comfort and value

Just stopped in to look inquire about one of their used vehicles. I'm currently just shopping to find that one and only car, and the sales manager and saleswoman I worked with were not only courteous, but not upset I was just shopping. Although I didn't buy, I appreciated their taking the time to understand where I am at in the process of finding my "midlife crisis" remedy.

THE WORST AND NOTHING is exactly what you will get from this place. A year ago, I purchased a $75k+ vehicle from here. They were very persuasive in getting me to purchase a $3k tire and rim coverage, due to having black rims. I fell for it, and the coverage has proven to be anything but actual coverage for damage on the rims. They have "touched up" my rims twice through my warranty coverage and it is so awful, I could have done a better job with a sharpie. I requested the rims be completely sanded and redone. It's been 2 months, and I've heard nothing from them. I've followed up several times as well and just get put off. I also purchased 4 new tires and alignment in September for nearly $3k. I called two weeks before this appointment and requested the same all season Michelin tires I had on my vehicle to be ordered for replacement. Two days after I dropped my vehicle off, they sent a text saying they couldn't get the Michelin tires in. I was told they can put a Continental tire on that was very similar. I agreed to the "similar tire". Less than 7,000 miles later I was in an accident where I spun out on the freeway, and a semi truck was within a foot of taking me out. I took my car to the local Audi dealership and told them what happened. They said my tires were bald and needed to be replaced ASAP. I said that is impossible, they are brand new! Turns out, this Mercedes dealership put continental summer performance tires on my car that lasted less than 7,000 miles. One, I drive a GLE... it's a SUV, not a performance vehicle. Two, why are summer tires being put on my car only months before winter?!! I nearly lost my life to this mistake made by them. When I confronted them on the issue and brought them the bald tires, they did ABSOLUTELY NOTHING about it. I can't wait to serve them the lawsuit they deserve.

THE WORST AND NOTHING is exactly what you will get from this place. A year ago, I purchased a $75k+ vehicle from here. They were very persuasive in getting me to purchase a $3k tire and rim coverage, due to having black rims. I fell for it, and the coverage has proven to be anything but actual coverage for damage on the rims. They have "touched up" my rims twice through my warranty coverage and it is so awful, I could have done a better job with a sharpie. I requested the rims be completely sanded and redone. It's been 2 months, and I've heard nothing from them. I've followed up several times as well and just get put off. I also purchased 4 new tires and alignment in September for nearly $3k. I called two weeks before this appointment and requested the same all season Michelin tires I had on my vehicle to be ordered for replacement. Two days after I dropped my vehicle off, they sent a text saying they couldn't get the Michelin tires in. I was told they can put a Continental tire on that was very similar. I agreed to the "similar tire". Less than 7,000 miles later I was in an accident where I spun out on the freeway, and a semi truck was within a foot of taking me out. I took my car to the local Audi dealership and told them what happened. They said my tires were bald and needed to be replaced ASAP. I said that is impossible, they are brand new! Turns out, this Mercedes dealership put continental summer performance tires on my car that lasted less than 7,000 miles. One, I drive a GLE... it's a SUV, not a performance vehicle. Two, why are summer tires being put on my car only months before winter?!! I nearly lost my life to this mistake made by them. When I confronted them on the issue and brought them the bald tires, they did ABSOLUTELY NOTHING about it. I can't wait to serve them the lawsuit they deserve.

I contacted Mercedes Benz of Rochester, MN on January 13th regarding purchasing a used car. I was contacted by five different people via email, phone, and text. When I asked to talk price they all said I needed to talk to a sales manager. I could not get a sale manager to return a call, so I sent an email to the dealer manager on January 16th The next morning I was called by Josh Back, I asked what the out-the-door price would be, he gave me a new lower price and we agreed I could arrange for a mechanic to pick up the car for inspection. I arranged for the mechanic and called back 20 minutes later and was informed the car was sold. When asking Josh why he didn't honor our previous plan he said we didn't have any money down from you. (I had tried to do that with one of the early contacts but they said I had to talk to a sales manager) I guess this is how today's world has gone, Josh didn't consider giving me a call back saying I have an interested party. But since we had made this arrangement prior I will give you the opportunity to make a decision. Common courtesy is no longer part of the human thought pattern. Disappointed but know there are many other cars out there. But for those looking, this is how this dealership works.

The GM addressed my questions and all concerns with buying a new vehicle very positively. Made the process very easy going. Finance dept explained all my options very well and into detail.

I didn’t have an appointment as we were traveling from Texas in our 2021 Winnebago View and had a serious problem. They took us right in on a Saturday afternoon. By Monday afternoon our problem was fixed. Previous work done by tech installing levelers crimped 9 wires. BIG THANKS TO TERRY & MIKE in MB SERVICE!

Excellent! All around from the tow, 100 miles away to a car wash heading to California. Sebastijann... You heard my pressure in my voice. It help me to get to California. Thank you! I'll be returning for future maintenance for sure. Michelle Blankenship

Very poor customer service. Avoid this dealership. Hard to believe this is a Mercedes dealership. I've purchased and serviced many cars - this experience is the worst - by far.