Reviews
I found working with Ramon with Stevens Creek to be very
I found working with Ramon with Stevens Creek to be very easy to work with. The entire process was easy and the after-sale consultation on the features of my new truck were excellent.
I found working with Ramon with Stevens Creek to be very
I found working with Ramon with Stevens Creek to be very easy to work with. The entire process was easy and the after-sale consultation on the features of my new truck were excellent.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Mike! We're thrilled to hear that you had an easy experience working with Ramon at Stevens Creek Chevrolet. It's great to know that the after-sale consultation on your new truck's features was helpful. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Pat Davis - GM pat.davis@cacargroup.com (408) 249-3131
I made an appointment through the dealership’s website
I made an appointment through the dealership’s website for Wednesday at noon. I showed up for my appointment on time and the service advisor said I didn’t have an appointment. I showed her the email confirming my appointment. She still disagreed with me but agreed to go ahead with the oil change I needed. I left my car on Wednesday and was never contacted by the service provider ever again. After 4 phone calls to the dealer, I could not get anyone on the line to tell me if my car was available for pickup. I finally went to the dealer ONE WEEK later to pick up my car. I was charged $350 for an oil change and my car was covered in dirt and pine needles. It was clean when I dropped it off. I am so disappointed with the service provided by this dealership that I will no longer be returning my car to this dealership for maintenance and repair.
I made an appointment through the dealership’s website
I made an appointment through the dealership’s website for Wednesday at noon. I showed up for my appointment on time and the service advisor said I didn’t have an appointment. I showed her the email confirming my appointment. She still disagreed with me but agreed to go ahead with the oil change I needed. I left my car on Wednesday and was never contacted by the service provider ever again. After 4 phone calls to the dealer, I could not get anyone on the line to tell me if my car was available for pickup. I finally went to the dealer ONE WEEK later to pick up my car. I was charged $350 for an oil change and my car was covered in dirt and pine needles. It was clean when I dropped it off. I am so disappointed with the service provided by this dealership that I will no longer be returning my car to this dealership for maintenance and repair.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. I understand how frustrating it must have been for you, and I appreciate your feedback. It’s concerning to hear about the issues you faced with your appointment and the lack of communication regarding your vehicle. We strive to provide excellent service at Stevens Creek Chevrolet, and it seems your experience does not reflect our standards. If you’re open to it, I encourage you to reach out to me directly so we can discuss your concerns in detail. Your satisfaction is important to us, and we value your input. Sincerely, Pat Davis - GM pat.davis@cacargroup.com (408) 249-3131
I'm writing in praise of service writer, Neli.
I'm writing in praise of service writer, Neli. I called to schedule a warranty repair of my 2023 Blazer 3T. It has an oil leak. It just passed 14000 miles. The person booking the appointment was full of wrong information. I was told a shuttle was available at 7AM. I was told it would be a day appointment. Neli, had to set things straight. She heard my frustration. She deescalated the situation by finding the right solution. She'll call me once conditions are correct for me to bring the car back. I'm certain she'll follow through, too. Thank you, Neli for being a professional. Greg
I'm writing in praise of service writer, Neli.
I'm writing in praise of service writer, Neli. I called to schedule a warranty repair of my 2023 Blazer 3T. It has an oil leak. It just passed 14000 miles. The person booking the appointment was full of wrong information. I was told a shuttle was available at 7AM. I was told it would be a day appointment. Neli, had to set things straight. She heard my frustration. She deescalated the situation by finding the right solution. She'll call me once conditions are correct for me to bring the car back. I'm certain she'll follow through, too. Thank you, Neli for being a professional. Greg
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, Greg. I'm glad to hear that Neli was able to assist you with your warranty repair for your 2023 Chevrolet Blazer. It's essential for us to address any concerns promptly, and I'm pleased to know she helped deescalate the situation and provided you with the right solution. Your feedback is appreciated, and we look forward to seeing you back at Stevens Creek Chevrolet soon. If you have any further questions or need assistance, feel free to reach out! Sincerely, Pat Davis - GM pat.davis@cacargroup.com (408) 249-3131
Sales and finance were very professional and helpful.
Sales and finance were very professional and helpful.all around it was a very positive experience
Sales and finance were very professional and helpful.
Sales and finance were very professional and helpful.all around it was a very positive experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! I'm thrilled to hear that you had a positive experience with our sales and finance team at Stevens Creek Chevrolet. We appreciate your feedback and hope to assist you again in the future! Safe travels in your new vehicle! Sincerely, Pat Davis - GM pat.davis@cacargroup.com (408) 249-3131
I knew what make, model, color I wanted and I knew the
I knew what make, model, color I wanted and I knew the sales person, Alejandra Abedoy that I wanted to help me. Alejandra had helped me almost four years ago and I wanted that same great experience again. When I arrived she pointed out the car I was looking for, when over all the updated features. There was one item I was concerned about Alejandra assured me it would be taken care of, the General Manager, who name I have forgotten also came out and assured me it was no problem to take care of the issue. I later met the Omar Omari for the financing, it was a pleasure to work with him again. Once I left the lot my experience was not over. Alejandra and called a couple of times to make sure that everything is still alright. Now I feel like part of the family.
I knew what make, model, color I wanted and I knew the
I knew what make, model, color I wanted and I knew the sales person, Alejandra Abedoy that I wanted to help me. Alejandra had helped me almost four years ago and I wanted that same great experience again. When I arrived she pointed out the car I was looking for, when over all the updated features. There was one item I was concerned about Alejandra assured me it would be taken care of, the General Manager, who name I have forgotten also came out and assured me it was no problem to take care of the issue. I later met the Omar Omari for the financing, it was a pleasure to work with him again. Once I left the lot my experience was not over. Alejandra and called a couple of times to make sure that everything is still alright. Now I feel like part of the family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We appreciate your loyalty to Stevens Creek Chevrolet and are thrilled to hear that Alejandra provided you with another fantastic experience. It's great to know that she was able to address your concerns and that Omar made your financing process enjoyable as well. We’re glad to have you as part of our family and look forward to assisting you again in the future! Sincerely, Pat Davis - GM pat.davis@cacargroup.com (408) 249-3131
They will overcharge, upsell, and misinform you about
They will overcharge, upsell, and misinform you about your vehicle. After a transmission replacement I was told it was not their fault my oil pan was leaking as if they themselves were not just operating on it. Wanted over 250 for cabin air filter and engine air filter replacement. Wanted 15 dollars for every multi point inspection after paying 265 for a diagnostic. This is the type of dealer to chage you for nitrogen in your tires.
They will overcharge, upsell, and misinform you about
They will overcharge, upsell, and misinform you about your vehicle. After a transmission replacement I was told it was not their fault my oil pan was leaking as if they themselves were not just operating on it. Wanted over 250 for cabin air filter and engine air filter replacement. Wanted 15 dollars for every multi point inspection after paying 265 for a diagnostic. This is the type of dealer to chage you for nitrogen in your tires.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. I understand your concerns regarding the charges for services and the communication after your transmission replacement. At Stevens Creek Chevrolet, I strive to provide transparency and value in all our services, and your feedback is important. Please feel free to reach out to me directly so we can address your specific situation and work towards a resolution. I appreciate your input and hope to regain your trust. Sincerely, Scott Jobe, scottj@cacargroup.com
The dealer was straightforward about making a deal work,
The dealer was straightforward about making a deal work, they didn't try to hide any fees or extras. Simple to work with!
The dealer was straightforward about making a deal work,
The dealer was straightforward about making a deal work, they didn't try to hide any fees or extras. Simple to work with!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're glad to hear that you found Stevens Creek Chevrolet straightforward and easy to work with. Our goal is to provide a transparent and hassle-free experience for all our customers. We look forward to seeing you again for your future automotive needs! Sincerely, Scott Jobe, scottj@cacargroup.com
No pressure easy to work with saleswoman Marihan every
No pressure easy to work with saleswoman Marihan every thing was fine with the dealership.
No pressure easy to work with saleswoman Marihan every
No pressure easy to work with saleswoman Marihan every thing was fine with the dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! I'm delighted to hear about your positive experience with Marihan at Stevens Creek Chevrolet. Our team strives to create a pressure-free environment, and it's great to know we succeeded. I appreciate your support and look forward to seeing you again! Sincerely, Scott Jobe, scottj@cacargroup.com
Very nice sales person, Tony.
Very nice sales person, Tony. No pressure and very easy to work with and knowledgeable. The dealership was fine but could be more comfortable with some places to sit and nice drinks. Finance did not pressure me but obviously offered extended warranties and such. Overall, I was very pleased.
Very nice sales person, Tony.
Very nice sales person, Tony. No pressure and very easy to work with and knowledgeable. The dealership was fine but could be more comfortable with some places to sit and nice drinks. Finance did not pressure me but obviously offered extended warranties and such. Overall, I was very pleased.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback! I'm glad to hear that you found Tony to be a nice and knowledgeable salesperson at Stevens Creek Chevrolet. We appreciate your comments about the comfort of the dealership; it's always helpful to receive suggestions on how we can enhance the experience for our customers. We're also pleased that our finance team respected your preferences. If you have any further thoughts or need assistance, please feel free to reach out. We look forward to seeing you again! Sincerely, Scott Jobe, scottj@cacargroup.com
Unprofessional, I w ent to do an oil change, it took 4-5
Unprofessional, I w ent to do an oil change, it took 4-5 hours to do it plus I order a mirror for my truck a month ago and I never get a call to let me know when the order will arrive . Horrible service.
Unprofessional, I w ent to do an oil change, it took 4-5
Unprofessional, I w ent to do an oil change, it took 4-5 hours to do it plus I order a mirror for my truck a month ago and I never get a call to let me know when the order will arrive . Horrible service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. I understand your frustration regarding the extended wait for your oil change and the communication about your mirror order. At Stevens Creek Chevrolet, we strive to provide timely and effective service, and your feedback is valuable in helping us improve. Please reach out to me directly so I can address your concerns and ensure a better experience moving forward. Sincerely, Scott Jobe, scottj@cacargroup.com