In an industry plagued with dishonest dealers and sleazy salesmen, Loudoun Motors stands as a shining example of how cars should be sold. I met Brent,... who is the owner and the proprietor of this business, after I reached out to him about an excellent condition BMW X3. Brent came off as honest and caring individual. He was not pushy and truly seemed to listen to what I wanted rather than try to push me into a sale that I wasn’t sure about. He stayed late just so I could make it that evening to test drive the vehicle. He gave me the keys and I was able to test drive the vehicle just by myself with the wife. After I was done and told him I needed to think about it, he said it was fine and just to let him know. The whole experience was awesome and a breath of fresh air when compared to the crappy aftertaste that a lot of dealers leave you with after you meet them. Since Loudoun Motors is primarily a service shop rather than a car dealership, it ensures that cars that go through their hands are checked in and out and will be in excellent condition. The shop and the office were very clean and I know that Brent cares not only about the bottom line, but also with the whole experience of providing the best customer service possible. Although we didn’t make a deal on an X3 since I became indecisive, I am only going to consider buying from them in the future. I am actually looking forward to my next purchase!
Thank you so much for the awesome review Aivaras! This really means a lot to us here at Loudoun Motors. This is what keeps us motivated to keep provid...ing the level of customer service we think the customers deserve! Looking forward to seeing you guys in the future for any automotive needs you require.
I bought an older used car from a private seller that needed some routine maintenance (TPM Sensors, shocks, struts, etc.) and that's when I discovered... Brent at Loudoun Motors. I've only taken the car to Brent and his team ever since. I wouldn't hesitate buying a car from Loudoun Motors because they've got great service and have really knowledgeable staff.
Love to hear the positive feedback Dustin! We are happy to take care of all your automotive needs in the future!
Loudoun Motors is my go to location for service but is also who we purchased our son’s first car from. They stand behind their service and are beyond honest!
Happy to help Jason! Thank you for the review.
Professional, great service and fast! Brent is always transparent and ready to make your experience with him the best. 10/10 recommend. Don’t take your... car anywhere else!
Always a pleasure to work with you Anwer!!
These guys were great. Brent was very personable and knowledgeable about the car. Very laid back and transparent. And the place was clean to boot. Highly... recommend!