Cincy Automall

Bought a used car on Saturday. Dove it home and it sat for 3 days. First drive and multiple warnings went off and power steering did not work Cincy AutoMall told me too bad. The car is mine. Only buy from a dealer you trust and takes care of you! This is NOT the place!!!!!

Dell was our salesman and he was very helpful and very patient with my mom. He was not pushy and didn't make her feel rushed or pressured to buy a vehicle. Everyone we came in contact was very friendly and helpful and truthful. I highly recommend you buy your next vehicle from Cincy Auto Mall.

This place gets 5 stars from me! I visited a couple of times and looked around the lot. I got luck when salesman Alonzo, presented me with a 2018 BMW M550, with 69k miles on it! The car is in great condition and drove like a champ. I got a great deal on the ride 29k (pretty much what it priced at with other dealers and even lower in comparison to some dealers). Alonzo was very sweet and supportive during the entire process. Stayed on the lot on his day off until after 8p to help me find what I needed, wanted, and loved. Thanks guys! You rock!! MM

They get you in the door ask private questions that is unprofessional don't even let you see the car your trying to buy

Horrible business I do not recommend buying from here. They do not disclose everything to you up front.

I just bought a 2017 Acura from Brad on Monday June 24th. On my way home the transmission was messing up. I contacted Brad immediately and he told me he would speak to management first thing in the morning and give me a call. He did not call! I texted him and he didn’t respond! I have called numerous times and asked to speak to the manager and he will not call me back! I would absolutely NOT buy a car from them!

Set up an appointment to see a specific car at a specific time. Arrived 5 minutes before my appointment. They spent over 20 minutes “looking” for the car, only to come and tell me they didn’t have it, so I left. About 10 minutes later o get a call from them telling me the car would be there in 10 minutes. So, I returned to the dealership and waited for over 30 minutes with the car never showing up. So I left for hood. The only reason I am giving two stars instead of one is because they do have a nice selection of cars and their showroom is clean. They just lost a $40k sale.

Buyer Beware!!! I purchased a used F150 with 86,000 miles on it. After leaving I remembered the salesman tell me it recently had an oil change. The next day I went back to see if I could get the mileage when the oil change was done so I plan the next one. I asked the man behind the desk for the service report. When he handed it to me, I noticed that the truck had an engine replaced, so i contacted the garage where the work was done and found that the "new" engine had 11,000 more miles than the truck engine I was buying. I called the dealer and asked for a warranty etc. and told them that 11,000 is basically 1 year of driving, so a vehicle that may have lasted 8 years is now going to last 7. I gave them 30 days to make it right, and called everyday. They promised to get back to me and never did. I have filed a complaint with the Ohio Attorney General.

Absolutely horrible! Brad the salesman lied to me several times, and sold me a bad car. I have part of the experience on voice recording and he still denies, when his voice is clear as day on recording. He took advantage of a young woman buying her first car ever. His communication is horrible. Do not deal with Brad, he will definitely screw you over!

We bought a 2019 Chevy Colorado last Monday night (11/27/23). We took it for a short test drive but didn’t get on the interstate (which was our mistake). On our drive home we realized the gas tank was on empty and the warning light came on to let us know that three of the four tires had low air (one as low as 27psi). When we hit 65mph the truck started to shake and the alignment was way off. When we called the dealership Tuesday we were told there wasn’t anything they could do. I’ve bought 4-5 used cars from different dealerships in the past and I’ve never had issues like this …. and we always left with a full tank of gas! I initially posted the above review Tuesday. The dealership reached out to us Tues night and said if we removed the review they would see about helping us pay for the repairs. We took the truck to our mechanic today (Thursday) and found out the tires are dry rotted and need to be replaced ASAP which is going to cost is $1350. Ultimately I guess we should have looked more closely at the tires before we bought the truck. But it was dark and 20 degrees outside - again our fault for trusting them to NOT sell us a truck with bad tires. The dealership did reach out to us today and offered to pay $200 toward the cost of the tires. That doesn’t even pay for one tire! I will say the buying process was easy and our salesperson (Troy) was very helpful and friendly. However I will NEVER buy another vehicle from this dealership (or their affiliates) again.