Cincy Automall

First off let me say this place is the absolute worst dealership I have EVER experienced in my life!! 1st off their pricing is deceiving. I saw an add on autotrader for the car I was interested in. It stated $9,900. We get there and the salesman took a good few minutes locating the car. When he found it we took it for a spin the ac didn’t work. They took the car back to investigate the issue. By this time after driving almost 3 hours to them and waiting on them to work on the car, which we had to leave there because they did not have the part, was tired and did not realize the next day after signing paperwork they priced the car at $12,900. I called and the lady said “oh third party sites put our cost in there. Sorry.” Not to mention when we left the car there a manager told us “We’ll have it ready for you Monday. Ready Monday? No. Tuesday? No Wednesday? No. At this point I told Marc (salesman) they had till noon Thursday to have it ready. Because during these days I called 6-10 times kept leaving messages and NO ONE called back. I would text Marc and he was the only one that stayed in contact with me even on his day off. Never got an answer from the service department. Jerry was a joke and just didn’t care because he never called back either. I did not step foot in the building Thursday when picked the car up. Marc met me outside. Had a slight feeling that they did not want me in there because I had enough. Don’t go here. Stay away. Marc….find another dealership to work at. You’re better than that place.

So we just bought a truck. Asked about a ticking noise was assured it was nothing. The truck had a donut on it. We didnt ask for it to be fixed, we went and did that ourselves. It also needed an oil change. Again whatever. Our fault for not asking. Drove it home, 1 hour away. Truck shakes when going above 55mph. 6 days later we go and pick up our new battery and the check engine light comes on. We will take it and see what that damage will cost us. I was so weary of buying from a place like this/the sister dealership down the street 'dixie motors'. I should have trusted my gut. Once I find out more about the repairs needed, I will leave names of the people I dealt with and more details on everything. I will leave a honest negative review on every single page I can think of. An exciting experience turned into an ugly one.

The worst. Sold my step-son a car with major issues. Didn't disclose them. Called a lied to him about his trade in having problems (it did not). Will not stand behind the car he just bought. Avoid like plague.

Cincy Automall is hands down the best used car dealership in Cincinnati. I got a great deal on my SUV and the staff was amazing.

I saw a sports car that I liked and asked to speak to someone in sale I got Josh what can I say it was the best thing that could have happened what a guy he made things easy for me and he got me approved finance almost immediately he is truly a valuable asset to cincy if I was in the auto business I would poach him and bring him into my business very experienced very eager and motivated to help me and now I will shortly be driving my c5 convertible corvette on the the streets of Boston I cannot wait I am very excited on a scale of 1 to 10 it really was 100 way to go everybody keep up the good work!

Bought a used car on Saturday. Dove it home and it sat for 3 days. First drive and multiple warnings went off and power steering did not work Cincy AutoMall told me too bad. The car is mine. Only buy from a dealer you trust and takes care of you! This is NOT the place!!!!!

Dell was our salesman and he was very helpful and very patient with my mom. He was not pushy and didn't make her feel rushed or pressured to buy a vehicle. Everyone we came in contact was very friendly and helpful and truthful. I highly recommend you buy your next vehicle from Cincy Auto Mall.

This place gets 5 stars from me! I visited a couple of times and looked around the lot. I got luck when salesman Alonzo, presented me with a 2018 BMW M550, with 69k miles on it! The car is in great condition and drove like a champ. I got a great deal on the ride 29k (pretty much what it priced at with other dealers and even lower in comparison to some dealers). Alonzo was very sweet and supportive during the entire process. Stayed on the lot on his day off until after 8p to help me find what I needed, wanted, and loved. Thanks guys! You rock!! MM

They get you in the door ask private questions that is unprofessional don't even let you see the car your trying to buy

Horrible business I do not recommend buying from here. They do not disclose everything to you up front.