Cincy Automall

Do not go to them, they do not care about you, your car or anything else. They are greedy, selfish and just plain stupid. Do yourself a huge favor so you don't have hardships.. Go somewhere else!!!

Helped my granddaughter get a car from there, He added extras we didn't want . I would not suggest this car dealership.

Deceptive dealership with no integrity. My daughter bought a car there.. check engine light comes on they replace all the cheap things around the problem had to pay 800.00 in her first month of purchase to my mechanic to fix the problem. They give you the run around to actually talk to a mechanic. Lie about warranties and please if you buy make sure you sign everything and see all paperwork

Horrible dealership If they have to do any work, they avoid you. I wanted to purchase a vehicle from them from out of state. They just ignored my requests, I tried several times.

Be cautious of pressure tactics and deception from this dealer. I purchased a car from Cincy Auto Mall last year after seeing it listed on CarGurus. The vehicle was advertised at a much lower price than what I was ultimately charged — over $10,000 more. During the visit, the salesman rushed me through the process and was distracting me while I signed the paperwork, which I now realize I should have reviewed much more carefully. After I noticed the issue and followed up several times, no one reached out to make the situation right. Even when the state attorney general’s office contacted them, Cincy Auto Mall refused to make any effort toward a fair resolution. It was my fault I didn't catch the price difference, but the lack of honesty and accountability from this dealership is unacceptable. I’d strongly caution anyone considering buying a car here from here because of their poor customer service and deception.

Horrible experience! Would not recommend or refer anyone to go there. Waited 10 days to get the car we were interested in. Purchased a car and have gotten the run around since. No real communication during waiting. If it wasn’t for a rental was up would have told them to rip paperwork up! Sure saga won’t stop here. BUYERS to many other car dealerships to deal with their xx

Bought the vehicle gave down payment very unprofessional so asked them to tear uo paperwork and give back money they told us to xxxx off too bad it's yours transmission slips this is 24 hrs ago

I was promised a fair deal from the sales rep to entice me to come into their store. She knew exactly what I was looking for and what I expected. Cincu Automall did not deliver, they failed to deliver. Regardless of the lowball offer I received for my trade, they would not honor their "Our Price" which is a cash price. The sales rep kept reverting to their "Retail Price" which was explained as the price they charge if you finance. In my case that was a $9,100.00 difference. I have my own financing through my credit union, which is a cash payment, not a finance option. The sales rep argued that this made it the "Retail Price". Very disappointing experience, I would not recommend them to anyone looking for a good experience or a fair deal. I refer to the pricing as a bait and switch scam.

Purchased a car through Cincy Automall two days ago. The key only worked the ignition but nit the door and the spare key was for another vehicle altogether. No problem mistakes happen. Contacted them to make arrangements to get the correct keys. They couldn't find them so we're going to have a key made. I asked for 2 keys with one being a backup. They provided one key with the fob and one spare key that only works in the ignition. They would only provide a spare door key if I paid $180 in addition. Keep in mind when we found out the key wouldn't open the door we ended up paying our insurance company $90 to unlock the vehicle and I had to take 2 hours off from work to bring the vehicle to them. That was aggravating but the ultimate reason for the 1 star is the customer service. The sales person was nice as pie to our face but when I pulled up and they hadn't noticed me was talking about us negatively and how we should be grateful we got what we got. When I escalated to the manager he was downright rude and unprofessional. I explained the situation and his response was that I could not pay the loan and let the car be repossessed. I will be letting everyone I know to avoid this company as all they care about is making a quick buck. I would provide negative stars if I could.

First off let me say this place is the absolute worst dealership I have EVER experienced in my life!! 1st off their pricing is deceiving. I saw an add on autotrader for the car I was interested in. It stated $9,900. We get there and the salesman took a good few minutes locating the car. When he found it we took it for a spin the ac didn’t work. They took the car back to investigate the issue. By this time after driving almost 3 hours to them and waiting on them to work on the car, which we had to leave there because they did not have the part, was tired and did not realize the next day after signing paperwork they priced the car at $12,900. I called and the lady said “oh third party sites put our cost in there. Sorry.” Not to mention when we left the car there a manager told us “We’ll have it ready for you Monday. Ready Monday? No. Tuesday? No Wednesday? No. At this point I told Marc (salesman) they had till noon Thursday to have it ready. Because during these days I called 6-10 times kept leaving messages and NO ONE called back. I would text Marc and he was the only one that stayed in contact with me even on his day off. Never got an answer from the service department. Jerry was a joke and just didn’t care because he never called back either. I did not step foot in the building Thursday when picked the car up. Marc met me outside. Had a slight feeling that they did not want me in there because I had enough. Don’t go here. Stay away. Marc….find another dealership to work at. You’re better than that place.