Montclair Auto Exchange

I have tried numerous times to resolve this. I traded my car in on 5/29/2023. you sold that car and it was ticketed on 9/25/23. I received the ticket because you never turned in the release of liability. I have requested to speak to the manager several times and they have refused to speak to me it is always a sales rep going back and forth. I have asked for the phone number for the VP and CEO. no one will give me there numbers. at this point I am forced the seek legal counsel. I received notice that the Pomona police dept. is going to attach a lien on my taxes. Please can someone help to fix this. I sent all the info over to Anthony on Jan.9th still receiving the delinquent notice again. Thank you for your time.

Just purchased a new car for my mother. Anthony was very polite, professional and patient! The manager was also very kind and flexible. They both did all they could to advocate for us with the banks and put us in the best loan/warranty that was possible. We are very grateful and would definitely purchase another car from them again. I highly recommend coming to Montclair Auto Exchange to purchase a new car! Ask for Anthony! Thank you for everything!

They are horrible, lies after lies, they won't honor signed contract to fix rear bumper. They charged me registration after I explained I'm a disabled veteran. They are also rude, send you from one person to another and never get a resolution.

Please read ALL of this! I updated this review twice now! Such a great experience. When I went to a Honda Dealership I felt so pressured. This was so easy and Ricky was so helpful throughout the whole process! Gave us great options and explained everything so well. Just great service overall! I would really recommend this place to any of my friends or family. NOT!!!!!! Update: I really regret getting this car. They weren’t able to detail the car, so they told me to bring it back within that week. We brought it back, but for different reasons. The light for low tire pressure has been on since we drove off and the A/C just blows out HOT air. They said they fixed it and they did not. We brought the car back again the second time thinking everything was fine just so they can finally detail it, it was HORRIBLE. They didn’t do anything. I called today about the tire light on and the manager was not helpful at all. He said to put air in the tire to which I replied “I’m sure when we took it in the first time, you guys did that because that’s the most basic thing to do, and the light is still on, so no, I don’t think that’ll help.” Still kept telling me to just try to put air. Luckily (I guess) we did good by getting the warranty, we can get the A/C fixed through that. We’ve only had this car for 1-2 months and the light for tire rotation, oil change, AND braker fluid came on. I understand the car is used, but with everything wrong, it seems like they REALLY don’t care about what they’re selling people. It’s been past the 30 days so I can’t return it, and to trade it in, I have to give another down payment. I really don’t recommend coming here, if you do, turn on everything in the car to make sure it works. Update!!! It just keeps getting worse. The light went off for the low tire pressure when we changed the little thing where the air goes in, but it came back on after a week. We now have to get two new tires AND new break pads!!!!! It does not stop and they are no help at all!!! Don’t be fooled by these people!

I was looking for a car for my daughter and found a good option at Montclair Auto Exchange. My husband and I drove there, looked at the car and proceeded to purchase it. We had made substantial price comparisons for the year, mileage and condition of the vehicle and felt that the price was fair. We did not haggle or offer a lower price. We had every expectation in this market to pay the offered price. We worked with Oscar, who was lovely. We had bank financing available, which they were able to beat so that was very nice. My complaint comes when we received the retail sales contract that included a fee for $801 for Express Theft. When we questioned it we were told that it’s a theft program that is pre-installed on every car and not optional. When we insisted on more information, we found that they place a single invisible label on the car that will leave an impression that can be read with an ultraviolet light. If the car is ever stolen the car can be traced back to the owner. I don’t want the system. That’s why I have insurance. This is so completely additional dealer profit. It’s insulting. Just ask for a reasonable and fair price and sell cars. I would have paid another $800 for the car (probably), but to be suckered after spending hours at the dealership looking at cars is just awful. We did eventually get a small discount on this ridiculous system but I’m still mad. Yes, I could have walked away, and should have. If you’re reading this, make sure you’re willing to pay the stated price plus $801 for the car you want. To make things even better, a few days after we bought the car we started getting emails from their “Customer Happiness Team” asking us to write a review and saying that if our experience has been less than perfect please give us a call for us to resolve this immediately. So I called. I explained that I only got the front pages of my paperwork and asked for the back pages. I also reiterated how angry I was about the completely bogus charge for Express Theft and asked for a refund. That was on 4/30. I haven’t heard back. I called Oscar a few days later and he did send me the back pages of the paperwork. He's a gem. I kept waiting and on 5/12 got another email from the Customer Happiness Team asking for a review so here it is.

Read your contract before you sign!! They charged me $995 more than what they advertised the car for. This dealership is so unprofessional! Managers just pass on to other managers. No one takes care of the problems. I do not recommend nor will never buy from them again!!

Xavier was so helpful! Ever since we first met him he’s been genuine with us and has been very helpful. He is very professional and considerate of the customers! I love my new car and i love the customer service experience that i had here. Will definitely do more business here!

I would Really like to say purchasing my car was a great experience all the salesman were great but I like to give a big thanks to ALBERT he's a very helpful salesman and I will be forever grateful 🌹

Long story short worst place ever to buy anything sold me a truck looked good at first but the speakers messed up after a week come to find out the gas gauge wasn't working would show me the incorrect miles of gas I had left,also come to find out the key fob wasn't the correct one the truck also had a smell to it that I could never figure out where it came from lastly this morning the truck left me stranded and after switching the battery for a new one didn't do the job I'm sick of how these people take advantage of hard working people trying to purchase a car to make a living ,they need to get shut down asap!!!!!please please don't purchase anything from here!!!!! Please listen to me

These people lie right to your face! They are still trying to add on a $1,000 for a tracking/security/antitheft system, also, ANOTHER $1,000 in dealer fees FOR WHAT? Im a cash buyer! I don't need any security tracking system on my car. I reported them to the Better Business Bureau last year and the owner called me apologizing that they do no such thing but he turned out to be a liar as well because they're still doing it!!! This time my salesman's name was Mark who never called me back because he knows what they are doing is illegal