Montclair Auto Exchange

Purchased a used 2017 328i BMW from this dealer. Went to test drive, they had lost the vehicle, couldn't find it for hours. Finally test drove and decided to purchase, (Clean Carfax) pending a few repairs be made to the vehicle (cracked headlight, repaint chips on the paint). Purchased the vehicle and I couldn't take it home due to paperwork issues on their end. Come back the next morning to take the vehicle, none of the windows would roll down. They diagnose it and say its the master switch, it gets replaced, still the same issues. They take my vehicle back in to diagnose the issues for a week, they give it back while they "approve" repair costs through management. I take the vehicle back 3 days later, then 2 weeks goes by that they HAVE my car I just purchased, before anything is fixed and it turns out the vehicle was in a rear end accident (BMW dealership told me) that they repaired after auction purchase (unreported) to insurance, the wiring in the rear bumper was affecting the cars back-up camera and causing electrical issues throughout the vehicle. After not having my vehicle for 3 weeks in the first month I owned it, all the issues finally were fixed, but not without hassle of dealing with them taking the vehicle to multiple repairs shops so they could find the most "budget friendly" repair service possible, because they did not want to let BMW dealership repair due to cost. I will never work with this dealership again. If I could give them 0/5 stars I would.

They have plenty of options a lot of sport cars and commuter cars. Ricky & Christian made my purchase experience very smooth on my BMW. I will definitely be back

Horrible customer service Freddy sales is a jerk Mgr Christian is no better they sold car couldn't pick up for weeks when we got no oil

Everyone here was very helpful and friendly especially the salesperson named Freddy. He really helped me out the whole time I was there and made the whole process quick so thanks to him I went home with a new and reliable car.

stated is was warranty ? 250 cancelation 500 restocking fee . The cancellation was highlight so that’s what I signed . I later found out I could not return the vehicle due to the contract . I called Omar stated the signs are all over the building and the contract can be tricky but yet I never received a tour of the building . Do I snoop around while signing my paper work or have good faith in the sales team . Hope they call me back for that tour . After reading all the reviews . I say stay away from this place . Oh and the cluster gas light front right passenger light don’t work either . 1 signature is going to cost me 25k because Omar ultimately makes the final decision if he chooses to take the car back or not .. The state of California will favor the dealer over you due to that contract .

Smooth deal, good price , did what was necessary to make the deal happen, trade in process and buying process was easy and fast! 👍🏾

Took 30 minutes to get anyone to speak with us. Angel (a salesman) was completely out of line rude, didn’t have any knowledge on the cars we asked about, then told us we “waisted his time” and pointed to the door. Terrible customer service. Manager Kenny was nice but they need to do something about the disrespectful staff. Don’t buy a car here.

I called and made an appointment with Ray to test drive a car and when I showed up he wasn’t even there. Another salesman said the cars battery blew up and it wasn’t even for sale?

Tried to contact them, about a dozen times over the span of a couple weeks, for a car they had listed for sale. Finally got a response about a week later that simply said they were a "haggle-free dealer"... but I was offering above their asking price when they'd finally responded. And then crickets after that. Horrible customer service and communication. That or they really just don't want to sell this car (even for their "haggle-free" price).

Called and spoke to someone who claimed to be Sales Manager about a vehicle advertised on their website that said "coming soon". It had been listed like this, with no pics but priced very competitively for weeks. The 'sales manager' said the vehicle was at the Kia dealership for a pre sale inspection, since it was under warranty. He said it should be her in 2-3 days. I told him I had visited their dealership 5 days ago, and this vehicle was unavailable (still at Kia). So, I told him 2-3 days was definitely not an accurate estimate, and asked if he had any idea when it would actually be available for sale. He got combative on the phone, saying he wasn't going to go back and forth with me, then HUNG UP on me. Now, if your in customer service and can't even handle answering questions, and being truthful, this is clear sign of a problem. There are too many other dealerships for me to endure this level of unprofessional conduct.