INFINITI of San Jose

Unbelievable! Really! We spoke to someone last night about coming to check one of their used cars, drove from the city to San Jose and they told us that the car is no longer available, we asked the sales person, why no one said anything and he said that they sent it to wholesale etc. we called his bluff by telling him that we saw the actual car on their lot and he started mumbling something about a recall and that they have to take the car apart and destroy it, kept rubbing his nose while lying it was amusing to watch. I’m glad I didn’t buy a car from them and don’t really care that we drive especially to see it because it was my fault to not believe their low rating and horrible reviews. You’d probably do the same as me but I had to share

Get ready for add on and hidden costs, found myself negotiating at a price 20% higher than list price…but in their words “we don’t negotiate price”.

Wish there was 0 option BEWARE !!! BEWARE!! Do not give your car for service here or especially Nicholas Mcclintic I would Like to tell our experience We gave our 2016qx60 for service on Dec 19th as there was noise in our car . We went there at 7:30am we wer told we will do diagnosis to find issue and as we wer at 90k miles .He informed us he would complete that service as well So after diagnosis wer told radiator fan and 90k miles service which includes replacing Air filter will be done - charged 3653$ After 8hours we got the car and right after 30mins the engine light started to pop on dashboard we called in and was asked to come on Saturday morning Saturday morning - The car was checked by him did not give paper work he said it looks fine and again after 2hours same concern called in took appointment got Monday the 23rd Monday morning 23rd - The same person mentioned to do diagnosis again and now he mentioned the coolant , brake pad and thermostat needs to be replaced - 2,800$ plus paid for 316$ diagnosis we asked them this issue wasn't even there until they did the work on Thursday and touched engine he denied to take responsibility and paid us back 316$ Today the 27th we took the car to another center - Thermostat , coolant and air filter (which was paid on Thursday ) needs replacement . Basically they lied and never replaced the air filter - charge - 1,018$ So if you want to save ur money and not get cheated please avoid this place as the mistake happened all coz of the bad service . Have proofs for same

Prompt service. No upselling and good work. I worked with Ryan before and it is always a great experience.

I visited the dealership during a weekday and it was dead. No one was around the sales office except one guy busy closing the paperwork for one sale. They have a lot of new and used cars but probably only two salesmen available lol. I can expect the experience when the sales person finally show up. They just want you to leave unless you pay the sticker price plus their expensive add-on lol. That's about two grand extra and the add-on seems the only thing they care. They can't care less about the car and the service because they can't make much money out of those, at least they said so.

I was there to buy the key fob, believe or not, they fixed it for free. Saved $499!

Bought a 'certified' used Jaguar from them. The finance guy forced the extended warranty in the transaction, stating it was *required* and *not* optional. After arguing with the GSM and explaining to him how this is 100% illegal practice, they agreed to rewrite the contract excluding this extended warranty. But this wasn't the end of the fiasco. Brakes stopped working on the vehicle within the first day. Called them up and they said they're not equipped to work on EV's (yet they sell them) and that to take the car to Jaguar dealership. They didn't offer me a loaner nor did they offer to coordinate the repairs with Jaguar. But the GSM did tell me on the phone they will pay for any repairs Jaguar performs. Jaguar has completed repairs, which they stated the brake malfunction was a result of a RAT INFESTATION in the car under the hood. So, this whole time Infiniti of San Jose had this car on their lot, they never once bothered to look under the hood compartments to check for anything , they would've seen the rats nest had they performed a thorough inspection of the car they were selling. Now Jaguar sent me the invoice which I sent to SJ Infiniti and they are refusing to pay for it. They are citing there's no written agreement that states they would pay for the repairs, even though the GSM told me over the phone they would. They are using any excuse to get out of having to pay for repairs that came out of poor inspection/vehicle storage while it was on their lot. They sold me the bubonic plagued car, failing brakes and all, told me they're not equipped nor have the techs to work on EVs but they'd pay for the repairs from the manufacturer dealership yet are now backing out, stating they never authorized the repairs. Avoid Infiniti of San Jose like the bubonic plague that they are offering in their used vehicles, which they are not equipped to check and work on. False promises of repair comps, and illegal transactional practices should be on every consumer's radars if they're even considering this rat infested dealership.

Excellent customer service! Reliable and trustworthy! You will not be disappointed. Highly recommend. Thank you Erica!

This is my fourth time leading with the same dealership.I keep coming back because they take care of me.I’ve had my share of sells men’s and each one I have a great experience withRaul especially not only was patient with me as my work schedule and having to work while going back and forth on numbers made it not smooth.Raul was very patience with me.Not only did he stay after his shift was over to make sure everything ran smoothly. He made sure I left happy with my purchase.He also was very thorough with explaining the new features of the car as I have leased this car helge in the past.He also showed me videos that explained what the car features means and do.He also made sure my car was detailed.I loved how they through in the extra Infiniti car key chains and added a Infiniti first aid kit.Working in the medical field a medical kit always comes in handy.The finance department also went smoothly.Paper work was minimal and seems the paperwork is eventually going to go paperless.

The best experience I had making a purchase of any kind. Would recommend the sale person and dealership to anyone.