Lumin Fisker

If I could give my overall experience a negative number I most definitely would. The car buying process was decent enough, minus one of the salesmen at their parent dealership Lentegrity (across the street). He was rude when I didn't accept their initial offer during negotiations. Nevertheless, I bought my car.  Within three (3) days my car's battery died and died repeatedly over the past few months. One of the times my car battery died I was locked out of the car. The remote features/the Key Fob completely went offline after the battery died yet again. I was only given one Key FOB and on top of that, the manual key to enter the car was never cut. I had to call roadside assistance to gain access to my car. The next day, I called Integrity to get the car key made. I initially talked to Yanna from the Service Team and explained what happened. It took about a week to get ahold of Yanna after our initial conversation. When I finally spoke to her she was dismissive. She arranges for me to drive to Sacramento (I don't live in Sac), to meet up with a locksmith at the dealership on a Saturday.  The locksmith takes the blank key (that was never cut) and says he'll get the key made based on the VIN. When the key is eventually sent to my house it does not work. I called and spoke with Alexi the manager of the Service Team. I tell him the key doesn't work and he becomes rude and unprofessional. He stated he spent a lot of money to get my key made and he doesn't want to spend any more money. Mind you I put down close to 10K on this car. Whatever the key cost to get made is not as much as I just paid to purchase this car. His behavior was beyond disrespectful and unprofessional. You should have got the key made before adding it to the market.  Next, I speak to a Sales Manager at Integrity. I believe his name was Ortiz. I explained to him what happened and how rude and unhelpful the service team had been. The Sales Manager tells me he's trying to help me, but strongly implied he will do nothing if I write a bad review. At this point, I just want my car registration, so I can take my car to its manufacturing dealership to get the key made. Ortiz says he doesn't have to give me my registration early legally.  My registration and plates were due mid-Aug 2023. I still have not received my plates and registration. I have called Integrity several times and they don't answer the phones. This place is where the stereotype of sleazy used car salesmen comes from. This dealership is unethical, rude, unprofessional, liars, and bullies. If you see a car at a decent price, I'd say run away. The trouble you will have after purchase will not be worth it.  I took my car to its manufacturing dealership for an inspection and the reason my car's battery kept dying was Integrity put in an aftermarket battery that was not strong enough to support the remote features. Nevertheless, after dealing with professionals, I was able to get my car battery replaced and now it doesn't die. No thanks to Integrity Auto Sales though.  Don't walk away from this place, RUN!

Vitaliy could not have been any nicer, fast getting back with me with follow-up & impressed with him from the start!

I bought a 2016 Tahoe here in May, it broke down in July and I have not had my vehicle since July!! This dealership has lied to me time and time again saying that my vehicle would get fixed and I have not heard anything from anyone in 2 weeks. I am a single mom making payments on a vehicle that I can’t even drive!!! I have been having to borrow cars from friends and family bc I cannot afford a rental. They have said to me multiple times that they would get my vehicle fixed and it is still torn apart bc it needs a New engine!! They have done nothing but lie to me, whenever I have a little hope that they will make this right, they disappear, no one calls me back or emails me back. I am at a loss for words and how disgusting this place is. Now I’m stuck with a loan on a vehicle I don’t even have!!!

" Fantastic! " I've bought two cars now from Lumin auto group. This is a fantastic business. You can tell these guys really care about honesty, and integrity. I've enjoyed doing business here both times I bought from them. Pricing on the cars and your trade in will be fair, the buying process was easy, and I left with a great deal on my new cars. I will go back here again because of the excellent customer service and a great selection of cars. Truly it was a great experience!

Amazing attention to detail. Eased the buying process and off we are with our dream car. Thank you Al and Abraham. Really recommend them they go above and beyond to get you off driving.

Amazing! The salesman who was here, Abraham, was very kind and helpful! Him, along with a financial director, Al, were able to get my fiancé the most incredible truck which he fell in love with! Will be coming back for my personal vehicle in the future!

Highly recommend coming in and checking them out , huge thanks to AL and Abraham for helping me pick my dream car , you guys need to come check them out .

Just bought my Toyota Highlander from this amazing company. I worked with the salesman Roman, a very pleasant young man who knows customer service very well. When I started changing my mind and preferences on certain things - he was willing to accommodate me and did not put any pressure. I really like how the place is neat and very impeccably clean. All cars are clean title and in good condition. If you are looking for great car with good price, this is one stop place for your new auto!

Great costumer service. Helped me get the car I wanted and negotiated the best deal with the bank. Even let me drive the car to the bank to pull money out. They even stayed open an extra hour trying to get me into a car. Roman helped me and my boyfriend out. Five star Costumer service for sure!

I'm beyond blessed by this company, not only i got a great deal, they treated me with coffee, made me feel like part of their family! I also like how they showed me even better car then i came for, since that car wasn't on a website yet, so i'm so so happy! Financing process was very easy and quick, i was in and out within less then an hour! Thank you Shawn and Roman