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Imperial Toyota

(1,401 reviews)
Visit Imperial Toyota
Sales hours: 9:00am to 9:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 8:00am–6:00pm
Tuesday 9:00am–9:00pm 8:00am–6:00pm
Wednesday 9:00am–9:00pm 8:00am–6:00pm
Thursday 9:00am–9:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 12:00am–6:00pm Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (508) 905-5217 (508) 905-5217
Used (508) 905-5216 (508) 905-5216
Service (508) 488-9449 (508) 488-9449

Reviews

(1,401 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Imperial Toyota from DealerRater.

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Price could have been better

My payment went up and I said I wanted to the payment I had and next time I will shop around for a better price I have as a credit with toyota I have lease maybe 10 trucks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Sorry to hear you felt the price could have been better. We always work to give you the best price possible, and hope you would consider us again when looking for a vehicle.

Good recall repair experience

I took my vehicle in for a recall repair. I was a little early for my appointment, but was greeted warmly when I drove up and was directed to a waiting area. I was very quickly helped and when the paper work was completed, I was directed to the comfortable waiting area. The repair was completed quite quickly, and my car was given a complementary vacuum and exterior wash.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Happy to be able to help with your RAV4! :)

good experience buying used vehicle

Hany Arian was a great salesman he really helped me in finding a good vehicle that fit me. kevin was good at helping me with the right price on a car that fit my budget i would recommend a friend to this dealer

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your recommendation, along with choosing us, Amanda!

No complaints

I had a great experience at DCH Milford. Hany was a very professional and well informed salesman. I would definitely recommend this dealership and salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us. We hope you are enjoying your new ride!

new car purchase

Hany was great, treated us very well and got us a fantastic car within our budget. Would absolutely buy another car from DCH and Hany.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We hope you are enjoying your new vehicle, Joe!

Purchased 2015 Tacoma

Hany was great to work with through the process. Did not get the typical wait times or the "visit" from the sale manager. Straightforward and easy to work with, fair prices

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Happy to hear you had a pleasant visit. Thank you for sharing your experience with us!

Excellent experience in buying our car

We bought our last two cars from Hany Arian when it was Ira Toyota. He listened to what we wanted and then suggested the vehicles he thought would fit our needs. He made sure that we test drove a few so we would get the one that best fit. He did not give us the 'car salesman' pitch. He showed and explained the features. This last time - the 3rd car in 3 years - we went to DCH Toyota looking for Hany. We again told him what we wanted. They didn't have it on the lot but DCH found it at another dealership in the western part of the state and brought it in for us. Hany always makes us feel like we are friends and family. This time we also met Austin James Bond - the finance man. He too was extremely friendly and must have learned well from Mark! We have also had excellent service within the service department. We see William as our service rep and have had pleasant interactions with the service manager Tim. Very good service all around!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Great having you part of the DCH family! It's always a pleasure working with you, and we hope you are enjoying your new vehicle!

My Leasing Experience

I leased a new vehicle from DCH Milford Toyota and was very pleased with the sales procedure and the value of my trade-in vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hope you are enjoying your new vehicle, Michael! Happy to have you with us. :)

Warranty - 20,000 mile check.

The young man who greeted me was truly outstanding and charismatic. Quinn possesses a terrific personality and has a wonderful outlook on life. I hope I see him again. He made my day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Happy to hear Quinn made your day. Great seeing you again, Ann!

Purchased new vehicle

Easy to work with. Very friendly. Got the color vehicle I wanted. Vehicle runs on four wheels like it's supposed to. Very happy to have made it to 25 words....Amen!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

HA! Love the review. Thank you for choosing us. :)