Reviews
Exceptional service from incredibly professional, wonderful, and accommodating staff within the entire dealership. I am planning to have my Porsche maintenance by Marin.
Exceptional service from incredibly professional, wonderful, and accommodating staff within the entire dealership. I am planning to have my Porsche maintenance by Marin.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Steve, for your 5-star review of Porsche Marin Service and Parts. We're delighted to hear that you experienced exceptional service from our professional, accommodating, and dedicated team. Providing a premium Porsche ownership experience and building long-term relationships with our clients is what we strive for every day. We truly appreciate your trust and are honored that you've chosen Porsche Marin for your future maintenance needs. We look forward to serving you again in Marin.
Ivy at service department is excellent and helped to communicate needed service in a simple way and the job done
Ivy at service department is excellent and helped to communicate needed service in a simple way and the job done
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your 5-star review! We're delighted to hear that Ivy provided excellent service and made the process easy to understand. Clear communication and exceptional customer care are what we strive for at Porsche Marin, and we're glad she was able to explain your vehicle's service needs in a simple and helpful way while ensuring everything was completed efficiently. We appreciate your trust and look forward to serving you again in the future. Safe driving!
I brought our Macan in for a routine Oil Service! From the time I pulled into the very welcoming service area to the time my car was pulled around (impeccably washed, dried and polished) the service was exemplary (as always at this center I might add). I was checked in by my Service Advisor, Ivy, and she outlined the service that was to be performed, the estimated cost of the service and she applied the very generous discount coupon that I received days before in the mail!! Nice surprise! I needed to work on my phone and laptop and the General Manager found me a place where I could quietly do my work!! One of the customer service staff made me a perfect coffee drink in the waiting area (Starbucks should be this clean and organized)!! Finished my work, chatted for an hour or so with a fellow Porsche Club of America friend and voila! My car was ready!! The experience was incredibly welcoming (by every associate that I came into contact with). It feels like home when I spend time at Porsche Marin! Can't wait to go back!!!
I brought our Macan in for a routine Oil Service! From the time I pulled into the very welcoming service area to the time my car was pulled around (impeccably washed, dried and polished) the service was exemplary (as always at this center I might add). I was checked in by my Service Advisor, Ivy, and she outlined the service that was to be performed, the estimated cost of the service and she applied the very generous discount coupon that I received days before in the mail!! Nice surprise! I needed to work on my phone and laptop and the General Manager found me a place where I could quietly do my work!! One of the customer service staff made me a perfect coffee drink in the waiting area (Starbucks should be this clean and organized)!! Finished my work, chatted for an hour or so with a fellow Porsche Club of America friend and voila! My car was ready!! The experience was incredibly welcoming (by every associate that I came into contact with). It feels like home when I spend time at Porsche Marin! Can't wait to go back!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Jeff, for your wonderful review! We're thrilled to hear that Ivy and the entire Porsche Marin team provided another exceptional service experience for your Macan. From the warm welcome and clear communication to the comfortable amenities and freshly detailed vehicle, we're delighted everything exceeded your expectations. We truly appreciate your loyalty and look forward to welcoming you back again soon. Safe driving!
Very professional and friendly service from Ivy and the team for Taycan annual service, which was completed quickly.
Very professional and friendly service from Ivy and the team for Taycan annual service, which was completed quickly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, PB, for choosing Porsche Marin for your Taycan annual service. We’re glad to hear Ivy and our team provided professional, friendly, and efficient service. We appreciate your trust in our Porsche service team and look forward to assisting you again!
The service adviser, Brandon was very professional and cooperative. The work appears to have been done correctly.
The service adviser, Brandon was very professional and cooperative. The work appears to have been done correctly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Donna, for your feedback and for choosing Porsche Marin. We’re pleased to hear Brandon provided professional and cooperative service, and that your vehicle was serviced correctly. We appreciate your trust in our Porsche service team and look forward to assisting you again!
Professional and excellent service. Made the experience feel more like a partnership than a sales session.
Professional and excellent service. Made the experience feel more like a partnership than a sales session.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Porsche Marin! We’re delighted to hear you experienced professional and excellent service, and that the process felt like a true partnership. That’s exactly the type of experience we strive to provide, and we truly appreciate your trust.
I value my trusted relationship with my service adviser at Marin Porsche. Enrique my adviser has always been a pleasure to work with and I enjoy bringing my Porsche to this dealership for all service work and anything else that it may require. I trust any advice given to me and always enjoy the friendship that we have built there. I can always leave knowing that they truly are looking after my best interest in anything that may arise with my car. Everyone is always very friendly and my car always leaves in pristine order. The technicians are all professionals in every way and stay with any problems in the cars till it is solved. Enrique will stay with you from beginning to end informing you about your visit and that in it self means a lot to me. This is the very best service anyone can receive for their automobile and it is peace of mind for me also. It is a pleasure being part of the Porsche family at Marin Porsche because of Enrique Yam is someone I can always rely on when I need advice or any help with my Porsche. And this also goes for his team of associates and technicians he works with. Thank you Enrique Yam and all of Marin Porsche. Very sincerely, John Ibarra
I value my trusted relationship with my service adviser at Marin Porsche. Enrique my adviser has always been a pleasure to work with and I enjoy bringing my Porsche to this dealership for all service work and anything else that it may require. I trust any advice given to me and always enjoy the friendship that we have built there. I can always leave knowing that they truly are looking after my best interest in anything that may arise with my car. Everyone is always very friendly and my car always leaves in pristine order. The technicians are all professionals in every way and stay with any problems in the cars till it is solved. Enrique will stay with you from beginning to end informing you about your visit and that in it self means a lot to me. This is the very best service anyone can receive for their automobile and it is peace of mind for me also. It is a pleasure being part of the Porsche family at Marin Porsche because of Enrique Yam is someone I can always rely on when I need advice or any help with my Porsche. And this also goes for his team of associates and technicians he works with. Thank you Enrique Yam and all of Marin Porsche. Very sincerely, John Ibarra
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, John! Your kind words about Enrique and the Porsche Marin team mean a great deal to us. We’re honored to have earned your trust and continued loyalty. It’s always our goal to provide peace of mind and world-class service with every visit. We look forward to serving you for many miles to come.
Very helpful and courteous. She help me with finding resources to protect my windshield from future cracks.
Very helpful and courteous. She help me with finding resources to protect my windshield from future cracks.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We’re pleased to hear that our team was helpful and courteous, and that we could assist you in finding resources to protect your windshield. We appreciate your trust in Porsche Sugar Land and are here to help you any time you need.
Easy service with an unusual request. Even borrowed parts from another dealer to support my project. Great job!!
Easy service with an unusual request. Even borrowed parts from another dealer to support my project. Great job!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Jaz, for your kind words. We’re glad the team at Porsche Marin could assist with your unique request and go the extra mile to support your project. It’s always our goal to deliver creative, solutions-focused service. We appreciate your feedback and look forward to assisting you again!
Forced to buy add-ons that cost $1,200+. No way to opt-out and not disclosed early in the sales process. Very poor reflection on the Porsche brand. Michael Gray was a good SA and this is not a reflection of him, as he has no control over this. PCA member.
Forced to buy add-ons that cost $1,200+. No way to opt-out and not disclosed early in the sales process. Very poor reflection on the Porsche brand. Michael Gray was a good SA and this is not a reflection of him, as he has no control over this. PCA member.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback. We sincerely regret that your experience did not meet expectations, particularly regarding the add-ons and transparency during the sales process. Your concerns are taken seriously, and we appreciate you recognizing Michael Gray’s professionalism. We would welcome the opportunity to discuss this further and ensure your concerns are addressed directly. Please don’t hesitate to contact our management team.