Reviews
The customer service provided by Daniel was phenomenal.
The customer service provided by Daniel was phenomenal. The whole team not only made sure my car was taken care , but that I was taken care of while it was in the shop. Dealership service gets a bad rap, but I will never take my car anywhere else. Ask for Daniel and Abigail- they’ll take care of you. 😊
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's fantastic to hear about your phenomenal experience with Daniel and our team! We're thrilled that we took excellent care of your car and provided top-notch customer service. It's great to know that you're so satisfied that you won't consider taking your car anywhere else. Daniel and Abigail will be delighted to hear your kind words, and they'll continue to take care of you in the future.
This was my first visit but it won't be my last.
This was my first visit but it won't be my last. The service advisor and other staff were very friendly and professional. I didn't feel pressured and I feel I paid a fair price for the work done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Excellent customer service, especially Mr.
Excellent customer service, especially Mr. Estrada and Mr. Torres. They were most helpful to day
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear about your positive experience and the excellent assistance provided by Mr. Estrada and Mr. Torres. Your satisfaction is our top priority, and we value your business. We look forward to assisting you again in the future!
Everything was great and it was a great experience.
Everything was great and it was a great experience. I love my car. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Timeliness thoroughness courtesy next next next next next
Timeliness thoroughness courtesy next next next next next next next next next next next next
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you had a timely and thorough experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
The 30k maintenance was done and reasonably priced,
The 30k maintenance was done and reasonably priced, however, the cleaning of the battery corrosion was an extra $75 which seems ridiculous. I have dealt with Gary Gabaldon with my last three Lexus cars and I miss him !
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and earn your business, please contact me at Pete Ponce Service Manager (940) 326-4534 pponce@Group1Auto.com
Juan my service advisor it great!
Juan my service advisor it great! Always friendly and clear on explaining everything. Thank You Juan!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you had a great experience and that Juan provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Daniel Perez is a service advisor who cares about his
Daniel Perez is a service advisor who cares about his customers, he will communicate with you throughout your entire process. And genuinely engage with you, which is refreshing to see in this industry! Thank you again Daniel!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you had a great experience and that Daniel provided communicative assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
They r the best!
They r the best! Great customer service and honest about wat needs to be done to my vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
They are always wonderful to work with.
They are always wonderful to work with. A big shout out goes to Andrew who I first met when arriving who was very professional, Jaime who explained everything to me about what they did to my car, and of course, Shirley who is always shows her caring and kindness.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled you had a fantastic experience with Andrew, Jaime, and Shirley at Lexus of Albuquerque's service department! Our professionalism, detailed explanations, and caring attitude made your visit a positive one.