Perfect Auto Collection

I had multiple Issues. 1.) Sale, Tires and Delay I purchased a car from this company out of state and it took them over 3 weeks to ship the car. At the time of sale I was told that the car was in perfect condition. I asked a lot of questions about the tires on the vehicle because in the past I have been sold a vehicle with close to zero tread and it was a headache to get that fixed. Explaining my concerns to my sales representative I was told that tires were "in perfect condition." Everything else seemed fine with the vehicle so I proceeded with my purchase. 2 days later I received call from the company stating that the tires were mix-matched and that if I wanted them to replace them that it would take a week to ship the vehicle. In addition there was a part missing for the spare tire and they needed to now order it, so that the issue could be solved. Of course, this was frustrating considering how assured I was at the time of sale that the vehicle was "in perfect condition." While I appreciated the dealership contacting me on this, That one week promise turned into 3 weeks. After a week passed I was excited as I was expecting a call with a shipment update. That call never came. I had to then personally call the company every couple days to receive an update. Each time it was the same process. "We will give you a call back today with an update." They would never call that day. It would be 2-3 days before I would finally get a call back and each time they said. "We are still waiting on the tires." As I can understand that some things may be out of a companies hands if they are waiting on items, I feel that it is very unacceptable to keep a customer waiting with no update and fail to even give a call back in the time frame given. I was making a trade on this deal, and the representative I worked with asked if they could pick up my car during the delay while I waited for them. I of course declined, however I did think this was a bit strange. Overall this process was very time consuming and frustrating. 2.) Car Shipment Upon the sale, the company agreed to ship the vehicle enclosed. Once the vehicle had finally gotten shipped. It arrived open, not enclosed. Upon contacting the company about this issue I was transferred around multiple times before I finally got any help. The company acknowledged the issue and apologized about it. When I asked what will they do to fix this issue, there response was that next time I purchase a vehicle from them they will make it right and give me free shipping... 3.) Paint Correction and Ceramic Coat. At the time of sale, my sales representative and I agreed that they would include a paint correction and 2 step ceramic coat free of charge. Upon receiving the vehicle it is very clear that this was never done. I contacted the dealership about it and they asked me to receive quotes and that they would contribute a max of $300 paid via Zelle for me to do that. I found this very frustrating because after calling multiple service providers in my area, ceramic coats and paint correction can rage from $900-$1500. This only cost me more wasted time. I called the dealership back with this information. I was told I would get a call back. It's been 7 days and I have no update. 4.) Fluid top off Upon purchase I was told that all the fluids in the car would be topped off. 2 Days after I received the vehicle, I had to fill up the wiper blade fluid. 5.) Customer Service The main issue I have had with the company is the customer service. Almost every time I called in. I was told I would get a call back the same day and it would up being at least 3-7 days before I finally got a call. As a business owner myself, I understand that times can become busy, however I find a multiple day turn to be far more than unacceptable. Perfect Auto Collection carries very nice vehicles and you would expect that if you spend a lot of money on a car you would get good service. Instead my experience has been quite the opposite.

A great experience with very helpful and informative staff. I would definitely consider buying another car from this dealer.

Communication BEFORE I sent funds was great, after I wired money not so much. Promised to send a replacement tire which I have not received after 3 weeks. They give a lot of lip service but in the end, they're a typical used car dealer with all the elements that implies.

You guys couldn't work the numbers so I purchased locally thanks anyway , needed free delivery and lower interest rate

Very helpful sales person Mr Clint Green goes above and beyond to get you the car you want. He gives you the pros and cons of the vehicle you are interested in. No sales pitch no frequent calls. He takes his time goes above and beyond to make sure it’s the vehicle you want. If you decide not to purchase he understands. Best experience I ever had in finding the right car I highly recommend if you’re in the market look up and talk to Clint Green cannot get a better guy. Joe winkler York Maine

Very eager to sell the car. We arranged on a time of transport to my home. They promised me to delivery prior to me, leaving on a hunting trip. The car was to be delivered before I left and was not done. I was unable to receive the car and inspect it at the time we had agreed. And they seem to be unable to deliver their promises.

I had an incredibly disappointing and frustrating experience with this dealership regarding the purchase of a 2023 Corvette Z06. I initially reached out on October 24, and by the next day, Alan called to discuss the car’s condition over FaceTime. We agreed that I’d pay the list price of $135,000 with shipping covered by the dealership. I promptly wired the full amount the same day and completed all necessary paperwork, fully expecting to receive the car without issue. However, after payment, the dealership became unresponsive. I texted multiple times over three days asking for shipping updates and received no response. Then, on October 29, I received a call from the general manager saying they couldn't sell me the car because it had been auctioned off—this despite my payment and paperwork being completed days earlier. I immediately requested a refund, but the dealership still did not send the money back. At this point, I was discussing legal options with my lawyer due to this apparent breach of contract. Only then did the dealership contact me, saying they’d suddenly decided to honor the sale and would ship the car “right away.” As of writing this, they still have not shipped it, leaving me feeling deceived and completely disregarded. This dealership’s lack of communication, failure to honor agreements, and overall unprofessional behavior have made this experience an absolute nightmare. I would strongly advise anyone considering doing business here to think twice—this was one of the most stressful and untrustworthy transactions I’ve ever encountered.

The dealership was very friendly. Specially Michael, a very cool personality man I have ever seen.

*I was offered $200+ to remove this review BEWARE OF THIS COMPANY! Edit: As of 10/21 had yet to send my title to the bank nearly 2 months after fully paid for, and because of this I cannot yet register the car. The temp tag has expired. I called nearly 20+ times with no answer. Finally they did. Hope to be able to register the car soon. Where do I begin? I started my search for a Cadillac Escalade at the beginning of August, wanting to upsize and transition from electric to gas. I paid for the car in full on August 13th and was told the maximum delivery time would be two weeks. This was already longer than I anticipated, but they were repainting the scuffed rims, so I remained patient. I continued to be told that the work was in progress, but the reality was that the painter for the dealer had supposedly quit, and they hadn’t even started. I was not informed of this until I repeatedly inquired about the delay. During this time, I had a loan on my account and no car. They have said they will reimburse for my payment while the car was not in my possession, which will appreciated when it happens. Finally, the rims were completed, but after being told it would take a week, they were finished on August 28th—over two weeks after my payment. Next came the shipping. I received a new delivery date every week and was guaranteed that it would arrive by a certain date, but nothing happened. They kept giving excuse after excuse. By September 3rd, I became frustrated enough to ask to speak with a manager. To my surprise, after asking that, I was told that the car would arrive in two days. I took delivery on September 5th. The car seemed nice; however, the delivery driver mentioned that they were still waxing it when he arrived to pick it up, causing him to wait two hours. This was disappointing, especially since I was told it was ready for shipment days before, but not my concern. After driving the car, I noticed it was shifting extremely hard the next day. I informed the sales representative, who advised me to take it to Cadillac for a diagnosis. I sent them the invoice detailing the repair costs at Cadillac; it took them a whole day to decide if they would pay. When they agreed, they instructed me to take it to a local mechanic for repairs to save costs. The repairs have been completed by the local mechanic, and they covered the expenses, but the car still seems to shift relatively hard in my opinion. EDIT: Thankfully car was paid off this morning(10/4). They picked up my trade-in (a Tesla) on Sunday(9/29), and at the time of this review(10/3) I am still waiting for them to pay it off (said it would be by 10/7, they already have it listed for sale) and to reimburse me for the payment on the vehicle during the wait, as well as the diagnostic fee from Cadillac. (Over $1,000 owed to me which I was told by “Tatina” I would receive today (10/3)… didn’t) *finally received this compensation on 10/7* I have purchased 5 cars the last 3 years, some having to be shipped as-well, and never had this experience. I tried to remain understanding, but this situation has felt like a joke. I was excited to upgrade and purchase a new car, which should be an exciting process. Now, I feel anxious every time I notice a weird shift or something abnormal, worrying that I will have to replace a costly component on a car that was not purchased at a bargain price, also with no warranty because of its $4,000+ price tag. Edit: Was told by the GM, Corey, he would try to get me at warranty at cost. Never heard another word from him even after following up. As much as I would love to leave a positive review, this is the maximum number of stars I can give. Yes, they paid to have it “fixed,” but the overall experience and lack of communication have turned this transaction into an absolute nightmare and ultimately caused for a low rating. I would absolutely not recommend purchasing a car from this dealership!!!

Perfect Auto Collection did an amazing job. They really went out of their way to help me and got everything handled fast. The vehicle was shipped out of state and arrived in excellent condition. Thank you so much! I will be back soon for another car! Special thanks to Tatiana and Gagik!