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HGreg.com West Palm Beach

(71 reviews)
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 11:00am–7:00pm

About our dealership

At HGreg.com, we stand behind the quality of our vehicles and want you to be completely satisfied with your purchase. That's why we offer a 5-day, or up to 500 mile exchange policy. If you're not completely satisfied with your purchase, you may conveniently exchange it for another pre-owned vehicle within 5 days or 500 miles (whichever comes first) of your purchase. Please note that certain restrictions apply, and the exchange is subject to the terms and conditions of our policy. You can review our policy in full before making your purchase. If you have any questions or concerns, please contact us for assistance.
Get the MOST value for your car with HGreg.com. Save more. Drive happy.

Reviews

(71 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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My family and I came to get a new car.

My family and I came to get a new car.When you come here ask for Tahim.He was awesome and the only sales rep that was a breeze to talk to. Gave us a good price, walked away happy. Thank you

My family and I came to get a new car.

My family and I came to get a new car.When you come here ask for Tahim.He was awesome and the only sales rep that was a breeze to talk to. Gave us a good price, walked away happy. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us at HGreg West Palm Beach! We're delighted to hear that Tahim made the car-buying process smooth and enjoyable for you and your family. Enjoy the new ride, and we hope to see you again in the future!

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HHGregg West Palm Beach--Advertised price ($13495) then

HHGregg West Palm Beach--Advertised price ($13495) then increase cost of car!! ($13795-BASE price) Add other fees, a buyer protection play for $1590--a year for lost keys, interior seat protection, etc. I DIDN'T this is a work truck. buyer beware. Unethical!!

HHGregg West Palm Beach--Advertised price ($13495) then

HHGregg West Palm Beach--Advertised price ($13495) then increase cost of car!! ($13795-BASE price) Add other fees, a buyer protection play for $1590--a year for lost keys, interior seat protection, etc. I DIDN'T this is a work truck. buyer beware. Unethical!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Troy, I'm sorry to hear about your experience with the pricing and additional fees. We strive for transparency in our transactions, so this feedback is concerning. We will be sure to take note of this for the future. Please reach out if you'd like to discuss further or have any questions. Thank you, Paul Brundage - General Manager - 561-453-2961

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Hgreg claims to do an inspection of the lighting and all

Hgreg claims to do an inspection of the lighting and all other parts of the car they sell before selling it. With that in mind, i paid 149$ to have a 2023 Mercedes EQB shipped from West Palm store to the Tampa store and when it got there the car had condensation in the passenger headlight and the lights malfunction. As a consumer its not fair to me because i had to purchase the car before they would fix the light ... so i purchase the car but after i purchased the car & paid for shipping they said it would be 3 weeks before it could get serviced. Mind you, the car supposed to have passed Hgreg inspection of the lighting prior to being listed for sale. .... To sum it up, Hgreg lied about the inspection and i cant get a refund .and if i want to exchange for another vehicle i have to pay another shipping fee. .. They give sleezy salesmen a whole new plateau . ***pictured is the car 30 mins after i locked the doors and the lights switch was in the off position. Why is the parking lights on and why is only 1 light on , if the lighting passed Hgreg inspection ??? i feel like a victim and im hoping Hgreg get me strait. i purchased bumper to bumper warranty and insurance #TruReal (i really just want my money back, but the "5 day 500 mile worry free buying" is for exchanges only. A company with real integrity would refund me since the inspection didnt inspect.) ... ...squid xxx salesmen hit me with the bait & switch. The Better Business B coming to check the integrity tho.

Hgreg claims to do an inspection of the lighting and all

Hgreg claims to do an inspection of the lighting and all other parts of the car they sell before selling it. With that in mind, i paid 149$ to have a 2023 Mercedes EQB shipped from West Palm store to the Tampa store and when it got there the car had condensation in the passenger headlight and the lights malfunction. As a consumer its not fair to me because i had to purchase the car before they would fix the light ... so i purchase the car but after i purchased the car & paid for shipping they said it would be 3 weeks before it could get serviced. Mind you, the car supposed to have passed Hgreg inspection of the lighting prior to being listed for sale. .... To sum it up, Hgreg lied about the inspection and i cant get a refund .and if i want to exchange for another vehicle i have to pay another shipping fee. .. They give sleezy salesmen a whole new plateau . ***pictured is the car 30 mins after i locked the doors and the lights switch was in the off position. Why is the parking lights on and why is only 1 light on , if the lighting passed Hgreg inspection ??? i feel like a victim and im hoping Hgreg get me strait. i purchased bumper to bumper warranty and insurance #TruReal (i really just want my money back, but the "5 day 500 mile worry free buying" is for exchanges only. A company with real integrity would refund me since the inspection didnt inspect.) ... ...squid xxx salesmen hit me with the bait & switch. The Better Business B coming to check the integrity tho.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Went and looked at 2 cars today.

Went and looked at 2 cars today.. was paying cash. One car was 11k one was 7500. They had the nerve with cash to tack on 3500 in fees. Warranty that covered ceramic windshield and hubcap protection. Are you crazy??????? 7500 car now almost 14k with taxes and tag ant their BOGUS fees… Only people who buy here are bad credit 0 money down people!!!! Run for your life !!!!!

Went and looked at 2 cars today.

Went and looked at 2 cars today.. was paying cash. One car was 11k one was 7500. They had the nerve with cash to tack on 3500 in fees. Warranty that covered ceramic windshield and hubcap protection. Are you crazy??????? 7500 car now almost 14k with taxes and tag ant their BOGUS fees… Only people who buy here are bad credit 0 money down people!!!! Run for your life !!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

It's disappointing to hear about your experience with the additional fees. We strive for transparency in our pricing, and it's concerning that this wasn't reflected during your visit. If you're open to discussing this further, please reach out so we can address any misunderstandings or concerns you may have had. Thank you, Paul Brundage - General Manager - 561-453-2961

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It was kept from me that my car was in a previous

It was kept from me that my car was in a previous accident, they pushed the carfax which showed no accidents reported but come to find out on the autocheck it was in an accident. I got the car transported from Orlando and their manager at that location specifically told me they're required in their store at least to provide autocheck so Im like xxxx... I didnt even get an opportunity to make an conscious decision to go through with the sale or not that's been in an accident. I would of said no if i knew Or I could of at least negotiated a lower price! It gets worst! The manager Diego told me the rubber piece of my window that was messed up was covered under warranty. I go to get it fixed to be told it wasnt under warranty! I have a whole video of the service crew pointing out additional cosmetic issues as well.I confronted him about it and he tells me he never told me that and I'm like the whole reason I went in the 1st place was because you told me smh. I just wanted to get 1 of my dream cars and feel it was worth it. I now have negative equity for a car i didn't need in the 1st place They even kept mixing up choice of words Telling me I can "return" or exchange the car in 5 days or 500 miles to later tell me it's only an exchange! So regardless if I came back the next day and didn't want the car i was stuck with it because I couldn't return it and they didn't have another car for me to exchange it for. Almost every dealer I visited to get an appraisal for my car pretty much told me they f'd me over and I should return it. There's no accountability. I haven't had the car for a month yet. I've been stressing to find a way out this situation. I want the car just not this one! Their inspection process is pathetic which was included in the pre delivery charge. What sucks is this will be considered a he say she say situation. I wasnt expecting to be steered the wrong way. I'm tired of different people telling me what they did was messed up or unlawful.

It was kept from me that my car was in a previous

It was kept from me that my car was in a previous accident, they pushed the carfax which showed no accidents reported but come to find out on the autocheck it was in an accident. I got the car transported from Orlando and their manager at that location specifically told me they're required in their store at least to provide autocheck so Im like xxxx... I didnt even get an opportunity to make an conscious decision to go through with the sale or not that's been in an accident. I would of said no if i knew Or I could of at least negotiated a lower price! It gets worst! The manager Diego told me the rubber piece of my window that was messed up was covered under warranty. I go to get it fixed to be told it wasnt under warranty! I have a whole video of the service crew pointing out additional cosmetic issues as well.I confronted him about it and he tells me he never told me that and I'm like the whole reason I went in the 1st place was because you told me smh. I just wanted to get 1 of my dream cars and feel it was worth it. I now have negative equity for a car i didn't need in the 1st place They even kept mixing up choice of words Telling me I can "return" or exchange the car in 5 days or 500 miles to later tell me it's only an exchange! So regardless if I came back the next day and didn't want the car i was stuck with it because I couldn't return it and they didn't have another car for me to exchange it for. Almost every dealer I visited to get an appraisal for my car pretty much told me they f'd me over and I should return it. There's no accountability. I haven't had the car for a month yet. I've been stressing to find a way out this situation. I want the car just not this one! Their inspection process is pathetic which was included in the pre delivery charge. What sucks is this will be considered a he say she say situation. I wasnt expecting to be steered the wrong way. I'm tired of different people telling me what they did was messed up or unlawful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Felicitaciones a Guido Dávila muy buen servicio tiene

Felicitaciones a Guido Dávila muy buen servicio tiene cinco estrellas y más gracias muy complacida muy buen servicio

Felicitaciones a Guido Dávila muy buen servicio tiene

Felicitaciones a Guido Dávila muy buen servicio tiene cinco estrellas y más gracias muy complacida muy buen servicio

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Yoenia, gracias por compartir su experiencia con Guido y el equipo de HGreg West Palm Beach. Nos alegra saber que está complacida con nuestro servicio cinco estrellas. Esperamos verle pronto!

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Ridiculous place!

Ridiculous place! They made an appointment without me even asking to see a car I inquired about and when I went, the car was't even there to see. They told me the manager took it home. Was willing to give them one more shot and they can't even find the car or confirm it's there. Go elsewhere!

Ridiculous place!

Ridiculous place! They made an appointment without me even asking to see a car I inquired about and when I went, the car was't even there to see. They told me the manager took it home. Was willing to give them one more shot and they can't even find the car or confirm it's there. Go elsewhere!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Todd, I'm sorry to hear about your frustrating experience. This certainly isn't the level of service we aim for and I apologize for any inconvenience caused. If you're open to discussing this further or have other concerns, please feel free to reach out directly. Thank you, Paul Brundage - General Manager - 561-453-2961

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Guido Davila was the best, please make sure you ask for

Guido Davila was the best, please make sure you ask for him. 5 stars don’t miss out on working with him.

Guido Davila was the best, please make sure you ask for

Guido Davila was the best, please make sure you ask for him. 5 stars don’t miss out on working with him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jim, thank you for the glowing recommendation! We're delighted to hear Guido made such a positive impression at HGreg West Palm Beach. We appreciate your support and hope to see you again soon!

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Be aware that they add $3700 to the price of every car!

Be aware that they add $3700 to the price of every car!! This is from their text when I tried to purchase a car: "Two fees will be added to every Hgreg purchase: $1299 dealer fee and $899 e-filing fee. All the vehicles now come with a 3 year interior/exterior protection package, that costs $1495."

Be aware that they add $3700 to the price of every car!

Be aware that they add $3700 to the price of every car!! This is from their text when I tried to purchase a car: "Two fees will be added to every Hgreg purchase: $1299 dealer fee and $899 e-filing fee. All the vehicles now come with a 3 year interior/exterior protection package, that costs $1495."

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

I am sorry to hear that you were dissatisfied with our pricing. We strive to remain fair and competitive in that regard, and it is disappointing that we have left the wrong impression. I would appreciate the chance to speak with you so I can better address these concerns and help clear this up. If you are willing, please contact me directly. Thank you, Paul Brundage - General Manager - 561-453-2961

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Absolutely worst experience.

Absolutely worst experience. Had problems within days and no one would help me. 2 months in, there are 7 diagnostics on the car. The oil and washer fluid was not even topped off. Do not buy from here. They sell lemons then won't fix.

Absolutely worst experience.

Absolutely worst experience. Had problems within days and no one would help me. 2 months in, there are 7 diagnostics on the car. The oil and washer fluid was not even topped off. Do not buy from here. They sell lemons then won't fix.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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