Reviews
First time buyer experience
Blown away from the amount of care and appreciation I received during this car buying experience! I will definitely be returning as a customer. Thank you VW Audi Marin!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ms. Janese
Since I bought my preowned car at VW Marin, I have been completely satisfied, so far. I brought my car in for my prepaid maintenance and I really appreciate how my car performs. The level of professionalism exhibited by the staff is nothing short of five stars. My service was prompt and I was notified by Sergio in an extremely timely manner. All my requests were honored. It’s a pleasure to do business with VW Marin, especially in these unstable times.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Knowledgeable and professional
Knowledgeable staff and timely responses from the staff here, including great help from Sergio and Brad. Sergio knew the car well, much more than other dealers we spoke with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
No gimmick, straight up honest dealership. After...
No gimmick, straight up honest dealership. After visiting multiple dealership in the bay area, this dealership is a class on its own. No pressure sales, no hidden fees. The people here makes car buying a pleasure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Yes. I apologize if this went to your dealership. This review is for the Winn in California.
50K service
Guys are awesome, helpful, cheerful and outstanding, they care and put effort to give me excellent service every time I go there. Thank you Daniel, Sergio, Gabrial and up coming service writer Gio. Sina and Manny took care of my car and finished it as promised.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Best place to go for a VW
Customer service is the best and car care is spot on. I would recommend this dealership to everyone. My daughter and son in law have purchased car here as well. And I was able to test drive the new electric model while I waited.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
2021 Atlas
Our salesman Mike Pizon provided the best buying process I can remember. Easy to talk to and not pushy. Not the stereotypical car salesman. We are very happy with the new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
High Marks for Sonnen VW in Marin Co., CA
Sonnen VW is a high-quality facility. I have a leased Tiguan and have always found them responsive, communicative, punctual with repairs. Plus, they wash the car and vacuum the inside beautifully before you pick up the vehicle. Need rides to and from the dealership? They schedule and pay for a Lyft! So good
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Matt Forsyth @ VW Marin
Matt Forsyth has my total respect. He found a problem I didn’t even know I had. And since it’s still under warranty, I don’t have to worry about an unexpected hefty bill. Thank you Matt!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
2002 VW Golf
I add my voice to the chorus of Matt Forsyth fans. Matt's knowledge, hard work, sterling sense of reason and pragmatism always make my car repair experience informative and without hassle. His work ethic and wisdom are unparalleled. Thank you, Matt, for always welcoming my mature car among the many shiny newer ones at the VW dealer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase