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Kunes Chrysler Dodge Jeep Ram of Barneveld

(60 reviews)

Reviews

(60 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kunes Chrysler Dodge Jeep Ram of Barneveld from DealerRater.

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Recall fix went well.

Dropped my vehicle off for a recall fix and they did it same day. Took a bit longer than quoted, but nothing usually goes without some unforeseen issues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Jeff, thank you so much for the review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great car and great buying experience

Great car shopping experience. Cody Alvarado went above and beyond to get me into an awesome new car and got me a great deal for my trade in. I would highly recommend Kunes in Barneveld as well as Cody, John, David, Brent, and the rest of the team. Past experience also tells me this is a great place for oil changes and other services. Go check them out and see Cody about a new or new to you vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, thank you again for taking the time to let us know how we did. We hope you have a great day! Thanks again for the recommendation, and have an amazing day!

We have purchased 4 vehicles from this dealership, Kunes

We have purchased 4 vehicles from this dealership, Kunes Barneveld was a much different experience than I had at another Kunes dealership which wasn't that great. These guys went above and beyond acquiring a Jeep Wrangler I had found at another dealership which matched a Jeep I built on Jeep.com, and I think them for that.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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We purchased this vehicle from this location and have had

We purchased this vehicle from this location and have had all our service work done there. They have a complete record of all the service done since the beginning.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I purchased a vehicle from them.

I purchased a vehicle from them. I discovered the alignment off the first day and later found significant damage on the bumper and under carriage. Their inspection missed these issues. They are unwilling to fix the damages. I took multiple phone calls and messages to get them to respond and discuss the issue.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Jeep Renegade

I took my 1 year old Jeep Renegade in for it's 1st oil change & tire rotation. That went well but there were 2 other problems that I had with the vehicle. There were 2 spots that they said they would rub out & they never did and there is a leak in the driver's side tail light. They said they would send it in. Didn't feel real comfortable that they are going to be doing it either. I would like this documented.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hey Cynthia, Sorry to hear about your bad experience. We will reach out to make sure everything gets handled. Brent Ripp General Manager

good and friendly best service that I've had in a long

good and friendly best service that I've had in a long time. Thanks for the good service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Terrible Service at Kunes Country Chrysler of Barn

My Dodge Ram had a wheel bearing failure, so I was forced to tow my truck to closest Dodge Dealer, which was Kunes Country Chrysler of Barneveld. Kunes had my vehicle for over a week, and never once called me about repairs. I called every day for a week and learned they installed a wheel bearing, but did not have all the needed parts. I was told to have the vehicle serviced as soon as I got home. A local Dodge dealer serviced the vehicle the next day and found the wheel bearing was incorrectly installed by Kunes. The bolts were cross threaded and a new wheel bearing had to be installed. I was given the incorrectly installed wheel bearing and contacted Kunes service dept and Kunes general manager. Kunes Country Chrysler of Barneveld blamed the second Dodge Dealer, advising the bolts were cross threaded during the removal process. Kunes did nothing for me. I also found a set of keys belonging to Kunes' Customer Mr. Wolknison in my vehicle after picking it up from the Kunes service dept. If he would like his key fob back he should contact Brent Ripp, General Manager of Kunes Chrysler of Barneveld, or I could locate him thru the internet and see if the key fob still works.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are disappointed to hear that you did not have a more positive experience with us at Kunes Barneveld Chrysler Dodge Jeep Ram.

We have been taking our family cars to Kunes for years.

We have been taking our family cars to Kunes for years. Great service. Customer friendly. Fair rates. Would recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Cars are not properly certified, and they falsify

Cars are not properly certified, and they falsify documents. You better take your money somewhere else!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.