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Did not have car ready when we got there and only got one key when we needed two keys and took forever to get hitch put on vehichle
Tony Hall made it pleasant experience. No hassle, no issues.
Hi Adams,, that’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!
Hertrich Chevrolet of Dover
The Agents take the time to go over things with me, to let me know what's been done. Moreover, they also take the time to advise me if there is any other work to be done. This makes me confident that they know i need my Model(vehicle) running at its best. I appreciate that
Cynthia, Thank you for sharing your experience with us!
Everything was done according to schedule and quality as expected.
Ted, Thank you for taking the time to review us! We look forward to working with you again!
false advertising, waste of my time
Trucks are in short supply at the moment however I went there because they had what I wanted in stock and the price listed was competitive. Not so fast when I asked why it was 4K more than advertised the salesman said we don't honor the rebates, that's fine but don't waste my time with false advertising. Went to a dealer in Baltimore much better experience.
They were very nice specially Jay Argueta salesman
Black Friday deal on line
False advertising Black Friday with Equinox 2020, LS, LT. They ran my credit with 8 different banks, with Unknown credit agency score plummeted 30pts never again
Oil change and washer motor repair
Service was good. However the cost for minor repairs I.e., washer motor and basic check up is way expensive.
It took close to 4 hours to install rain guards with an appointment. They tried to over charge me. The protection package that was supposed to be applied wasn't because no one In service realized it was too late and the process took too long. They expect me to be without a car for an entire day to apply the protection on another day. Appears there is no concise communication. I'd rather go without the protection coverage than deal with service again.
New Diesel Silverado 1500
So we had a great experience at the dealership. They were able to get us in to the truck that we love. Salesman Bill was very Knowledgeable on the trucks and chevy overall. This was our first Chevy purchase. Would strongly recommend visiting the dealership.
Thank you for taking the time to share your experience here at Hertrich Chevrolet of Dover! We appreciate the kind words and are happy you love your new Silverado! We hope you have many happy miles in your new Diesel Silverado 1500.