Reviews
Write a reviewThank you Kevin and Bryan!
Bryan and Kevin went above and beyond service for us! On July 3rd, 2023 about 4:30 PM, our car wouldn’t start. We were on our way to northeastern Iowa to celebrate my husbands 80th birthday with family and friends, hot and tired! Bryan and Kevin came to our hotel and had our car fixed so quickly. Great guys, friendly and efficient service! I give them 100 Stars!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Emergency auto Repair
We are missionary's traveling back to our home base from Jamaica and our car happened to break down in front of the repair shop. Their service people were friendly and helpful. They worked quickly to locat the problem and repair it, so that we could get back on the road in a timely manner. The problem with the brake overheating has not occurred again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Everyone was very friendly and helpful
They Worked hard to figure out what was wrong with my car and repair cost was reasonable everyone I spoke with was very nice and helpful
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
A Sales and Service!
Jordan went ABOVE and beyond for me! He deserves recognition for his professionalism! Would definitely buy from Moates again! Thank you for making this a great experience!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Just completed our families ninth vehicle purchase
We just completed our families ninth vehicle purchase from Moates Auto Xchange. Ron, Dale and their team of professionals have never failed in providing my wife, son, grandson, brother and myself with top pre-owned quality vehicles. The total process is made to be smooth during the selection, purchase and after the sale with a top notch service department. Knowing Ron personally , I understand the length he goes in selecting only the best pre-owned vehicles. They have always given us a great peace of mind, knowing we have purchased from a dealership that does things first class from the start to finish.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Cyber-shopping, locally;
I located the vehicle I was interested in at Moates in Ozark, AL. Prompt responses by Jordan McDonald. I was able to negotiate conditional sales pricing, trade-in values, and financing. No walking the lot and rate shopping! I appreciate Jordan's patience and professionalism at my seemingly endless questions about SUV's and warranties. Techy car buying with a hometown touch.. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wonderful Staff!
Moates Auto Xchange was extremely helpful in helping me get a car! I had my old car die on me and the next day when I went to look at cars, they did everything that they could to make sure I would be able to walk out of there with something. I would absolutely recommend this place to anybody who is needed a different car! Jordan was absolutely amazing and extremely helpful!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase