Ole Ben Franklin Mitsubishi

Dealing via text with Rickie D at the Alcoa location was a pleasure. He was responsive and worked with me to set a fair price for the truck I was looking at. I wound up not buying the truck because I would have to drive a few hours to the dealership and I found a suitable truck nearby.

DO NOT DO BUSINESS WITH OLE BEN FRANKLIN LOOOOONNNGGG story short, we traded a truck for a truck and then they repossessed the truck we purchased because they couldn't retail our trade in. We hired a lawyer and proved there was nothing in the contract saying they could do this and they did not give us the truck back. When I went to get our trade in back they also kept $1300 of our down payment and made us pay for the illegal repossession that we were able to file a stolen car report on. Such a horrible situation and I don't want anyone to ever go through what we did.

My boyfriend and I went into Ole Ben Franklin Knoxville, I was nervous about buying a car. It had been many years but Ferno was extremely helpful and put my mind at ease. Daniel miraculously found us financing very quickly. Amy made the paperwork process effortless. At the end of it all, we wound up with a newer car than I thought we could afford with lower payments than I expected. I will be going there first for our second car replacement for sure!

Daniel and Chris were so amazing! They knew the situation I was in and they helped me to the best of their ability. I can honestly say I will definitely continue to come purchase cars here with these guys! They made my first time making payments on a car easy and extremely affordable for my family of 7. This place deserves more than 5 stars!!! Thank you guys for everything!

They check your ID if you come in with a card saying you won money through their third party programs when doing a bank clearance, but they fail to read the date, because they assume you're born yesterday. We brought in one and were seated immediately with a bank rep who said the usual "I'm on your side" (they never are) stuff, then put us in two vehicles to drive before finally saying that the card didn't win (a common scam, wherein this is determined by the "prizerunner" based on likelihood of an immediate sale). Of the two vehicles shown, one was a BMW that is discontinued (good luck buying the parts in the USA) and the other was a Ford that (based on the braking) I suspect has had frame damage at some point. CARFAX is not displayed on the vehicles, nor is the sticker price. I suspected the scam after mentioning "money first" and watching the body language of the bank guy to see how he reacted (he couldn't make eye contact and passed us off). After finding out our credit was good and we had more than one vehicle to trade in, we were tag-teamed by the bank guy, his wife, the owner, and the showrunner until they finally confessed they wouldn't pay the money and we walked on the spot. Will never give them business, and do not recommend that anyone else should either. The banks send people in on these places when they are failing to sell product off the lot, as this causes the lender who financed the cars to the dealership to lose money. After reading the reviews here and experiencing the staff, as well as the facilities (pubic hair on the urinals, dirty and dusty office spaces with chipped desks), I can see why the bank is swooping in and trying to help them push sales.

Horrible service and they also have a mail scam called “Moneypoly” every card is the EXACT same. No different symbol layouts or anything. When you try to claim the non-existent reward, they push you to buy stuff.

Buying the vehicle was a simple, straight-forward process that the staff made as easy as possible with a fair price. I'm very pleased with the dealership and their determination to make the buying process a positive experience! The co-owner (Darrel Watson) went above and beyond when he found out about an overlooked mechanical issue. The issue was resolved quickly and he kept me informed during the entire process. If you're in the area or buying a car online I highly suggest Ole Ben Franklin Motors.

Besides them trying to push my wife to trade in her car now 6 months after buying my truck I’m having to put a new motor in thanks for nothing ole Ben Franklin

Very pushy salesman won't listen to the customer. He left to see another customer and I left. Then he called me at home later that evening just to pull his pushy ways again

Avoid these people like the plague. If youre able to buy a car from them your golden. But once you decide not to, theyre rude, degrading, and narcissistic. Their bait and switch method disgusting and they prey on people with challenges and max out every dime they can get. I caught them switching numbers adding thousands to my loan paperwork to raise their commission. Their act like they care on reviews is just that- an act. AVOID THIS PLACE LIKE THE PLAGUE. It matters what someone treats not just me like, but others also. I have no respect for people who flip their personality to swindle sales.