Don Jackson CDJR North

Stay away if you are trying to make an informed decision on a used car. I had contacted this dealer via their website to simply try and coordinate an inspection service looking at a car on my behalf since I'm out of state, and confirmed to Annie that I would like to go over some questions in e-mail so that it's easier for my spouse to follow along with our car buying process (getting things in writing instead of a verbal conversation is also a very good idea to avoid any confusion on either side when the sales process moves along in person). After confirming that e-mail would be perfect for my needs, I was next sent an e-mail from their sales department telling me that Jimmy would be calling me on the phone shortly, I replied to remind them I hoped for e-mail communication. Jimmy's initial e-mail was prompt, to be fair, although it was automatically filtered into my Gmail promotions folder (presumably because it was basically a generic ad for the car I'd inquired about, and didn't address the initial question I'd contacted them with at all.). Jimmy's opening email (titled "When can you come in") did nothing more than ask if I could come look at this car in person today or tomorrow, along with a pretty generic/template looking response about answering any questions. I re-stated my out of state location and that it would take some time to plan a trip there, but that I was interested enough in the vehicle to hire an inspection service so that me and my spouse could commit to the time spent driving there knowing that one important part of a car purchase was already squared away. All I needed to ask was if Jimmy would be there the next day to coordinate with the car inspector and help them out with a test drive, since the service needs a Sales Rep. as a contact. Zero response from that point onward. I can only assume the generic sales department email account has enough eyes on it that my reply wasn't simply missed by one busy employee. Was mentioning a car inspection a red flag on their part, because they don't want their used cars inspected? (I've seen other reviews to make me concerned it was) Is this simply a sales department that has zero effort or care for a consumer trying to plan for a purchase in any way other than getting an in person/on the phone hard sales pitch where important details are easily missed and handwaved away? I'm not sure, and Annie was no help either, since I got no reply when asking a few hours later if Jimmy was busy and/or if anyone else was available to just coordinate with me to move forward. I understand dealerships deal with people who love to virtually kick tires and engage in unrealistic negotiations while wasting the staff's time, but I would hope someone who read my email would understand that a potential buyer willing to spend hundreds on a car inspection for a daily driver is much more committed to making a purchase than that. I would consider this a huge red flag for anyone trying to do their homework instead of making a kneejerk car purchase, and highly recommend you not waste your time (like I did) with a vehicle from this dealership.

Prospective buyers (particularly those bringing pre-approved outside financing) should exercise extreme caution when dealing with Don Jackson CDJR North. Working with salesperson Hayden Bonds and sales managers Danny Jackson and Luke Jackson revealed an unethical pattern of deliberate delays, false representation, and non-compliant paperwork practices. Every claim listed below is fully documented through verified email timestamps: Bait-and-Switch Online Pricing: The vehicle (2025 Jeep Grand Cherokee L, Stock #J16550) was listed at a lower price on third-party aggregators (CarGurus) than on their direct website, establishing an inconsistent pricing structure from our initial inquiry on August 25. Paperwork Non-Compliance & Unitemized Fees: After receiving an initial quote on August 26, management sent a Retail Buyer’s Order on August 28 that attempted to cloak their processing fee under an unrequested $795 "Advantage Package." We were fully prepared to arrive in person on Saturday, August 29 to inspect the vehicle and finalize the deal, but management repeatedly refused and stalled on making this basic administrative correction required by our credit union (SRP Credit Union), intentionally dragging the transaction into month-end. Unsolicited Solicitations & Forced Deposits: Under the pretext of obtaining contact information to generate a “customer profile” to finally receive the corrected Buyers Order to secure funding, my personal phone number was instead used to initiate calls and texts attempting to compel an unrequired credit card deposit over the phone. False Representation & Contradictory Records: On August 31, hours after providing all requested buyer and lender documentation, I followed up only to be hit with a phantom "3:00 PM appointment" pressure tactic. At 3:24 PM, just 24 minutes into that alleged appointment, management sent a written email explicitly stating the vehicle had been sold. Exactly 21 minutes later, at 3:45 PM, management contradicted their own written statement by emailing over the fully executed Retail Buyer's Order for that same "sold" vehicle. Don Jackson CDJR North forfeited a guaranteed, pre-approved transaction due to an inability to provide standard legal documentation and a reliance on deceptive sales tactics. I strongly advise buyers to seek transparent and compliant representation elsewhere.

Prospective buyers (particularly those bringing pre-approved outside financing) should exercise extreme caution when dealing with Don Jackson CDJR North. Working with salesperson Hayden Bonds and sales managers Danny Jackson and Luke Jackson revealed an unethical pattern of deliberate delays, false representation, and non-compliant paperwork practices. Every claim listed below is fully documented through verified email timestamps: Bait-and-Switch Online Pricing: The vehicle (2025 Jeep Grand Cherokee L, Stock #J16550) was listed at a lower price on third-party aggregators (CarGurus) than on their direct website, establishing an inconsistent pricing structure from our initial inquiry on August 25. Paperwork Non-Compliance & Unitemized Fees: After receiving an initial quote on August 26, management sent a Retail Buyer’s Order on August 28 that attempted to cloak their processing fee under an unrequested $795 "Advantage Package." We were fully prepared to arrive in person on Saturday, August 29 to inspect the vehicle and finalize the deal, but management repeatedly refused and stalled on making this basic administrative correction required by our credit union (SRP Credit Union), intentionally dragging the transaction into month-end. Unsolicited Solicitations & Forced Deposits: Under the pretext of obtaining contact information to generate a “customer profile” to finally receive the corrected Buyers Order to secure funding, my personal phone number was instead used to initiate calls and texts attempting to compel an unrequired credit card deposit over the phone. False Representation & Contradictory Records: On August 31, hours after providing all requested buyer and lender documentation, I followed up only to be hit with a phantom "3:00 PM appointment" pressure tactic. At 3:24 PM, just 24 minutes into that alleged appointment, management sent a written email explicitly stating the vehicle had been sold. Exactly 21 minutes later, at 3:45 PM, management contradicted their own written statement by emailing over the fully executed Retail Buyer's Order for that same "sold" vehicle. Don Jackson CDJR North forfeited a guaranteed, pre-approved transaction due to an inability to provide standard legal documentation and a reliance on deceptive sales tactics. I strongly advise buyers to seek transparent and compliant representation elsewhere.

Run, don't walk, AWAY!!!! Saw a deal online. Did a deal with salesman Ryan, negotiated the price in writing, and agreed to the sales price in writing. He promised the car was pulled off the floor pending sale. Then BOOM they sold the car to someone else. Falsely claimed we "refused" to sign paperwork that was never sent. Should have seen red flag when they advertised a $699 doc fee included in the price, and their first offer used the same price, plus the $699 doc fee. Do NOT trust these guys; they prove the stereotype of used car salesman!!!

Dear lord, probably the worst dealership I’ve ever dealt with. Nolan is incredibly unprofessional and the management needs to reel in how rude their employees are. If you need to service your Ram, don’t go here.

The service department is absolutely terrible. I suggest going anywhere but here. The service managers need serious training on customer service and communication.

We had researched a number of vehicles ahead of time on the lot and reached out to look at them. We talked to Corey and, when we got there, two of the ones I had been looking at were sold. There were two that were still on the lot. We drove a Willy's and a Rubicon. We went out the door paying less than the amount advertised (including with taxes, titles, and fees). We are a few weeks in and the vehicle has been satisfactory so far.

Asked about availability of a car and they did an unauthorized hard credit pull. Lowered my fico a whole level and I never asked about financing. Annie, the “internet specialist “ did nothing to resolve this. Stay away from these idiots

Worst dealer i have ever dealt with. A car was cheaper than expected so I worked with them to coordinate a visit from Lemon Squad (mobile mechanic) to check it out. The guy gets there and they tell him it sold so he wouldn't inspect it. It is now 2 weeks later and the car is still still on the site, their lot and for sale, the sales guy made all kinds of noises but obviously they just knew what the mechanic would have found. On top of that, they kept "reducing" the price, but the out the door price never changed.

Possibly the worst dealership I have ever dealt with. Advertised price and trade in value changed every time they provided a quote. Claimed the advertised price was best price and inclusive then tried to add a few thousand dollars