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Don Jackson CDJR North

(1,033 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (470) 279-3205 (470) 279-3205
Used (470) 279-3447 (470) 279-3447
Service (470) 279-3550 (470) 279-3550

Inventory

See all 689 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since December 2019.
Not all car dealerships are created equal and here at Don Jackson Chrysler Dodge Jeep Ram North we pride ourselves on being a cut above the rest with our unrelenting commitment to customer service. From our hometown of Cumming to the nearby communities of Alpharetta Roswell GA Buford and Atlanta we're proud to have worked with folks from all walks of life. And whether you're seeking the perfect new car shopping on a strict budget for a used vehicle just searching for that perfect financing deal or even browsing around for a service and parts center you can trust we're confident you'll find that our dealership is a great resource.

Service center

Phone number (470) 279-3550

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Reviews

(1,033 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Don Jackson CDJR North from DealerRater.

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Run, don't walk, AWAY!!!! Saw a deal online. Did a deal with salesman Ryan, negotiated the price in writing, and agreed to the sales price in writing. He promised the car was pulled off the floor pending sale. Then BOOM they sold the car to someone else. Falsely claimed we "refused" to sign paperwork that was never sent. Should have seen red flag when they advertised a $699 doc fee included in the price, and their first offer used the same price, plus the $699 doc fee. Do NOT trust these guys; they prove the stereotype of used car salesman!!!

Run, don't walk, AWAY!!!! Saw a deal online. Did a deal with salesman Ryan, negotiated the price in writing, and agreed to the sales price in writing. He promised the car was pulled off the floor pending sale. Then BOOM they sold the car to someone else. Falsely claimed we "refused" to sign paperwork that was never sent. Should have seen red flag when they advertised a $699 doc fee included in the price, and their first offer used the same price, plus the $699 doc fee. Do NOT trust these guys; they prove the stereotype of used car salesman!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dear lord, probably the worst dealership I’ve ever dealt with. Nolan is incredibly unprofessional and the management needs to reel in how rude their employees are. If you need to service your Ram, don’t go here.

Dear lord, probably the worst dealership I’ve ever dealt with. Nolan is incredibly unprofessional and the management needs to reel in how rude their employees are. If you need to service your Ram, don’t go here.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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The service department is absolutely terrible. I suggest going anywhere but here. The service managers need serious training on customer service and communication.

The service department is absolutely terrible. I suggest going anywhere but here. The service managers need serious training on customer service and communication.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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We had researched a number of vehicles ahead of time on the lot and reached out to look at them. We talked to Corey and, when we got there, two of the ones I had been looking at were sold. There were two that were still on the lot. We drove a Willy's and a Rubicon. We went out the door paying less than the amount advertised (including with taxes, titles, and fees). We are a few weeks in and the vehicle has been satisfactory so far.

We had researched a number of vehicles ahead of time on the lot and reached out to look at them. We talked to Corey and, when we got there, two of the ones I had been looking at were sold. There were two that were still on the lot. We drove a Willy's and a Rubicon. We went out the door paying less than the amount advertised (including with taxes, titles, and fees). We are a few weeks in and the vehicle has been satisfactory so far.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
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Asked about availability of a car and they did an unauthorized hard credit pull. Lowered my fico a whole level and I never asked about financing. Annie, the “internet specialist “ did nothing to resolve this. Stay away from these idiots

Asked about availability of a car and they did an unauthorized hard credit pull. Lowered my fico a whole level and I never asked about financing. Annie, the “internet specialist “ did nothing to resolve this. Stay away from these idiots

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Worst dealer i have ever dealt with. A car was cheaper than expected so I worked with them to coordinate a visit from Lemon Squad (mobile mechanic) to check it out. The guy gets there and they tell him it sold so he wouldn't inspect it. It is now 2 weeks later and the car is still still on the site, their lot and for sale, the sales guy made all kinds of noises but obviously they just knew what the mechanic would have found. On top of that, they kept "reducing" the price, but the out the door price never changed.

Worst dealer i have ever dealt with. A car was cheaper than expected so I worked with them to coordinate a visit from Lemon Squad (mobile mechanic) to check it out. The guy gets there and they tell him it sold so he wouldn't inspect it. It is now 2 weeks later and the car is still still on the site, their lot and for sale, the sales guy made all kinds of noises but obviously they just knew what the mechanic would have found. On top of that, they kept "reducing" the price, but the out the door price never changed.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Possibly the worst dealership I have ever dealt with. Advertised price and trade in value changed every time they provided a quote. Claimed the advertised price was best price and inclusive then tried to add a few thousand dollars

Possibly the worst dealership I have ever dealt with. Advertised price and trade in value changed every time they provided a quote. Claimed the advertised price was best price and inclusive then tried to add a few thousand dollars

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
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The employees were rude. Inaccurate listings online. Blocked the dealership to stop receiving calls, now getting 15 spam calls a day. Went private immediately afterwards.

The employees were rude. Inaccurate listings online. Blocked the dealership to stop receiving calls, now getting 15 spam calls a day. Went private immediately afterwards.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Terrible experience Do not recommend The sales associate, Corey, is the biggest xx artist on the planet.

Terrible experience Do not recommend The sales associate, Corey, is the biggest xx artist on the planet.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Avoid this dealer - Financial and Service Issues I purchased a vehicle from Don Jackson North and had a terrible experience. 1) I was sold a $2,997 service contract that I cancelled almost immediately, but they are now refusing to issue my refund. 2) The car was supposed to include a charging cable, but the bag was empty when I got home. 3) The car was filthy; I found cookie crumbs all over my clothes after sitting in the "cleaned" interior. I have filed complaints with the BBB and am seeking my refund. Buyer beware.

Avoid this dealer - Financial and Service Issues I purchased a vehicle from Don Jackson North and had a terrible experience. 1) I was sold a $2,997 service contract that I cancelled almost immediately, but they are now refusing to issue my refund. 2) The car was supposed to include a charging cable, but the bag was empty when I got home. 3) The car was filthy; I found cookie crumbs all over my clothes after sitting in the "cleaned" interior. I have filed complaints with the BBB and am seeking my refund. Buyer beware.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
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