Easterns Automotive Group of Frederick

I recently reached out to Eastern Motors with the hope of upgrading my current 2019 Jeep Wrangler to a slightly newer hybrid Wrangler. I’ve always loved driving Jeeps — they’re comfortable and fit my lifestyle — but I was looking for something more fuel-efficient. I fully understood that my credit isn’t great and that I have negative equity in my current vehicle, but I was open to rolling that into a new loan as long as the increase in monthly payments was reasonable. I was okay with an increase because the money I’d save on gas each week would help offset the difference. I visited Easterns on a Friday and spoke with salesman Hyder about my situation and then he had the manager, Michael come out and talk with me. I was transparent about my situation and goals. They told me they couldn’t give any numbers or estimates until I completed a credit application. Although hesitant due to my credit, I submitted it that evening. By Saturday early afternoon, Hyder texted to let me know I wouldn’t qualify for the hybrid Wrangler unless I put down at least $7,000 — something I had clearly said I could not do. I then asked him to explore the new car side, since I had been told on Friday that new vehicles had more rebates, incentives, and lender flexibility. He agreed to look into it. Then the silence started. For the next 4+ hours, I was flooded with credit inquiry alerts from various lenders, yet no one from Easterns reached out to update me. I tried repeatedly to get in touch, and finally received a vague text after 5pm from Hyder telling me to go to the Towson Hyundai dealership and speak with someone named Ali. He wouldn’t explain why or what was happening — just gave me the address and said, “I recommend going down there.” I eventually spoke with Ali late Saturday, again explained my situation, and expressed my growing frustration. He was optimistic we could make something work, which gave me a little hope. But by Monday morning, Michael texted me saying, “I don’t think they have anything that works with trading Jeep.” I asked if this was based on what Ali had found (since he’d sounded confident), and Michael just said, “I don’t know.” At that point, I told them I was done. I expressed how disappointed I was with the experience. Michael responded that they had been in “constant contact” and had gone out of their way to help — but that simply wasn’t true. The only time I received any updates was when I initiated contact myself, often multiple times. To sum it up: Communication was poor and lacked transparency. My credit was pulled multiple times without updates or clarity. I was bounced between different people and locations with no clear direction. Despite their marketing claim that “Your job is your credit,” that was not my experience — everything came down to my credit score and whether I could put down a large amount of money. I went into this process understanding my situation and being flexible. I wasn’t expecting a miracle — just some honest effort and communication. Instead, I walked away stressed, disappointed, and no closer to a solution.

Nelson was great help me get everything easily done! He was able guid me to the perfect car if you need a car buy it from Nelson

Traded a vehicle,I get letter stating it was impounded. Called and they said they couldn't email it but yet signed a lot of papers through email. Michael never called to take complaint. I think I deserved more than that..it should be their responsibility.will not recommend.

Addison was quick to answer my questions and my phone calls very knowledgeable on his job. Will definitely be coming back to Easterns.

My brother Lamont Lewis was amazing and made my first car buying experience worth it.

He Was very helpful and patient and got me out in no time very satisfied

We worked with Lamont, he was professional and easy to work with. We were very pleased with our overall experience at easterns

Nelson was very knowledgeable about the cars that the dealership offers which accelerated the process of helping me find the perfect car. He was very efficient with getting the paperwork done in order to make my purchase as smooth and quick as possible. Everything was very hassle free while being provided a great buying experience.

Lamont was very courteous and professional. The management gave great service. I can't believe that I finally found a dealership without the pressures, tricks and lies. Everything was straightforward and they work with you.

Hyder was the best very professional and explanatory he just the best a big thanks to Hyder