Northfield Automotive Inc.

Would not recommend purchasing a vehicle from here. Issues and red flags started immediately. I showed up in July to test drive a 2013 F-150 advertised online. Upon entering the vehicle to start the test drive it was absolutely filthy and smelled of hog manure. They didn't even bother to complete a full detail other than maybe a quick vacuum and wipe down. The truck was also not running correctly, it is no wonder it sat in the lot for as long as it did in a hot buyers market. I wasn't satisfied, so they had me look at a 2011 F-150 they had just gotten in on trade. This one was much cleaner, presumably from the previous owner as they don't bother to get their vehicles in selling condition... I ended liking it enough to end up sitting down and discussing financing options with them. They were able to offer what seemed to be a good deal but made sure to put in the documents that this vehicle will be sold "As Is". Well fast forward 3 months later I hadn't received my title in the mail from the state and temporary proof of ownership had expired. I called Finance Manager John K to figure out where my title is and he said the state was missing the lien release from the previous owner. Northfield Automotive failed to do their due diligence in collecting all documents in the trade before selling me the vehicle. 5 Months and multiple phone calls later, I still have no title. John K has failed to return calls and seemingly doesn't care about resolving my issue as he just keeps saying "your title is coming." I even told him I will be leaving a bad review and he stated "do what you need to do." John and Northfield Automotive don't care about their business, why should any consumer give them theirs? I wish I had known that before hand. On top of that, the truck I purchased had the timing chain go out almost immediately costing me over 6k in repairs, which I had a feeling they knew about considering their forcefulness in putting "Sold As Is" in the contract. I can't even sell or refinance the loan because I don't have my title, costing me a lot of time and a lot more money. I would look elsewhere, I have had nothing but headaches dealing with Northfield Automotive.

Would not recommend purchasing a vehicle from here. Issues and red flags started immediately. I showed up in July to test drive a 2013 F-150 advertised online. Upon entering the vehicle to start the test drive it was absolutely filthy and smelled of hog manure. They didn't even bother to complete a full detail other than maybe a quick vacuum and wipe down. The truck was also not running correctly, it is no wonder it sat in the lot for as long as it did in a hot buyers market. I wasn't satisfied, so they had me look at a 2011 F-150 they had just gotten in on trade. This one was much cleaner, presumably from the previous owner as they don't bother to get their vehicles in selling condition... I ended liking it enough to end up sitting down and discussing financing options with them. They were able to offer what seemed to be a good deal but made sure to put in the documents that this vehicle will be sold "As Is". Well fast forward 3 months later I hadn't received my title in the mail from the state and temporary proof of ownership had expired. I called Finance Manager John K to figure out where my title is and he said the state was missing the lien release from the previous owner. Northfield Automotive failed to do their due diligence in collecting all documents in the trade before selling me the vehicle. 5 Months and multiple phone calls later, I still have no title. John K has failed to return calls and seemingly doesn't care about resolving my issue as he just keeps saying "your title is coming." I even told him I will be leaving a bad review and he stated "do what you need to do." John and Northfield Automotive don't care about their business, why should any consumer give them theirs? I wish I had known that before hand. On top of that, the truck I purchased had the timing chain go out almost immediately costing me over 6k in repairs, which I had a feeling they knew about considering their forcefulness in putting "Sold As Is" in the contract. I can't even sell or refinance the loan because I don't have my title, costing me a lot of time and a lot more money. I would look elsewhere, I have had nothing but headaches dealing with Northfield Automotive.

I had been looking looking for bigger vehicle then my crysler 200 i had at the time for my move my finances (from Minnesota to Tennessee) i had orginal spotted ford ranger but after test drive me and salesman realize it wasnt going to reliable at all he then showed me the Suzuki vitara they had it needed bit love but for price i was given with my trade in a little upfront cash and great deal the vehicle i now call steve was mine and he the most reliable vehicle i have yet and i drove it off the lot that day still in love with it now plan to drive it till the wheels fall off

Sheldon is the best Service Writer. His experience as a service technician instills confidence in both quality of repair and business ethics. I highly recommend his recommendations and trust his judgment.

Brandon helped us order and purchase my 2023 Jeep! He exceeded my expectations with service and answered all questions I had! Would buy from him and this dealership again!

The whole process was very smooth! My dude was great! Promote him to used car manager. He went over and above for the car I bought. Amazing! Omg. So great

Edwin was amazing to work with, truly had outstanding customer service. Great communication had my best interest in mind. I will recommend any potential buyers to check you out.

Bethany & Cameron where terrific working to find the used vehicle that met our needs. Not only where they extremely helpful but they were fun people to talk to. Great personalities.

Bethany & Cameron where terrific working to find the used vehicle that met our needs. Not only where they extremely helpful but they were fun people to talk to. Great personalities.

I needed a tire repair and oil change. Everything was done in a timely manner. They also gave me a list of upcoming maintenance issues along with the price. The staff is very friendly and nice to work with.