Viva Chrysler Dodge Jeep RAM FIAT of Las Cruces

I was promised that cosmetic repairs would be made to the vehicle I purchased or I could back out of the contract. I was told it would take 2 days but it ended up being almost 2 weeks. When I got my vehicle back, only one thing was fixed. I said ok, this isn’t the vehicle I signed for so I wanted out of the contract and was told that time frame had passed while it was in their possession. Mr. Bowman refused to take my calls or call me back. I went into the dealership several times and he never had the time to meet with me. Very UNsatisfied with the service I received from management.

My Jeep went in with check engine light on, wouldn't shift gears. They changed a couple of injectors, changed the oil, rotated tires. Came out after a few days and check engine light came on a few hundred yards from the dealership. They corrected that while I waited, said it was an oil filter malfunction. A few days later the engine was smoking, check engine and low oil pressure lights came on, and it had to be towed back in. It's been 2 weeks since then and I'm still without my Jeep. At this point I'm not thrilled with my experience at all. Maybe this is a one off or I have the worst Jeep ever built, but I'm nearing the point of having had to rent a car for almost a month. The warranty company had closed the current claim due to no communication after a week and it needed to be reopened. Also, as I was told, it is apparently impossible to receive the veteran's discount if you use your warranty.

Helpful advice and information. Friendly staff and clean atmosphere. Fast and easy service on my car

Thank You for the estimated time for the airbag fix. It allowed us to time out errands that we needed to do while waiting.

I was pleased with my service, although the estimate was a little high. I bought my car used two years ago and it was inspected by the state. Two years later, Viva found something wrong with something that passed inspection 2 years ago and I maybe have only driven it 4000 miles. Nonetheless, Lisa was extremely helpful and friendly.

I purchased my 2022 Ram 1500 here. I was very pleased with my purchase experience and continue to be very pleased with my subsequent service experience.

Customer service has improved and they were very transparent with me. They responded in a timely manner and were professional throughout.

Purchased a 2022 Honda for $34K. Drove it 5 days, returned it to cancel the contract and to buy another car. VIVA claimed they already received the $34K from Nusenda and couldn't cancel, but would do a Trade-in. The trade in dropped approx $8,000. VIVA claimed NM allows a 30% reduction in value for trade-ins. So, management of VIVA Dodge took advantage of that ruling and retained about $8k from the Honda trade-in. A reasonable trade-in allowance would be maybe $33k.

Professional, knowledgeable and proficient in a timely manner. Got us in and out on my busy schedule. I appreciate that.

The service tech. Was wonderful. She helped me when I was in a bind. She got me in and out of the of the service area within hours.