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Viva Chrysler Dodge Jeep RAM FIAT of Las Cruces

(396 reviews)
Visit Viva Chrysler Dodge Jeep RAM FIAT of Las Cruces
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–7:00pm 8:00am–5:30pm
Sunday 11:00am–5:00pm Closed
New (575) 222-2243 (575) 222-2243
Used (575) 222-7370 (575) 222-7370
Service (866) 751-5999 (866) 751-5999

Reviews

(396 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Viva Chrysler Dodge Jeep RAM FIAT of Las Cruces from DealerRater.

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Thanks to Josh and the team, got me back on the road in

Thanks to Josh and the team, got me back on the road in short order

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your wonderful experience with us! We're delighted to hear that Josh A. and our Service department were able to assist you in all your vehicle needs. We will be sure to pass along your kind words to Josh A. and the rest of the team. If you need anything else or have any further feedback, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future. Best Regards, Viva CDJRF of LC Management

Josh Allen did an amazing job as my Service Advisor,

Josh Allen did an amazing job as my Service Advisor, thank you for always taking care of my Jeep and your customers, keep up the great work!!! :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dear Martinkt88, Thank you so much for sharing your wonderful experience with us! We're delighted to hear that Josh A. and our Service department were able to assist you in all your Jeep needs. We will be sure to pass along your kind words to Josh A. and the rest of the team. If you need anything else or have any further feedback, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future. Best Regards, Viva CDJRF of LC Management

The dealership has been trying to fix our jeep for 9+

The dealership has been trying to fix our jeep for 9+ months now. This last time you’ve had it for 3+ months consecutively! Finally was told it was done, picked it up on Friday and returned it to you today 3 days later. Now you no longer have a loaner car so once again your dealership has left us without a vehicle. We purchased a lifetime extended warranty bumper to bumper coverage. This is ridiculous!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Brandon was outstanding as usual.

Brandon was outstanding as usual.Great communication.Made up for lapse in communication. I will be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dear Jusdanken, Thank you so much for your kind words! We're thrilled to hear that you were pleased with the communication from Brandon and our service department. We strive to keep our customers informed and make sure every step of the process is clear and smooth. Your feedback truly means a lot to us. If you ever need anything in the future, don’t hesitate to reach out. We look forward to assisting you again! Best regards, Viva CDJRF of LC Management

The dealers were very quick and helpful when it came to

The dealers were very quick and helpful when it came to recall and other issues that I had with the vehicle. They also offered ride service back to my house and from my house to the dealership once my vehicle was done. Very much appreciated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Nancysan_2006, Thank you so much for sharing your positive experience with us! We’re thrilled to hear that you were satisfied with the quick and helpful service regarding your recall and other vehicle issues. It’s great to know that our ride service made your experience more convenient as well. We truly appreciate your kind words and are happy we could assist you in a way that met your expectations. If you need anything else in the future, please don’t hesitate to reach out. We look forward to serving you again! Best regards, Viva CDJRF of LC Management team

I had an 8:00 appointment for just an oil change and 10

I had an 8:00 appointment for just an oil change and 10 point inspection. Took 2 hours and when my car was ready all my tires read below recommended tire pressure. No attention to detail here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Warddave, Thank you for sharing your feedback. We sincerely apologize for the delay you experienced during your oil change and 10-point inspection, and for the issue with your tire pressure. We take pride in providing efficient and thorough service, and we regret that we did not meet those standards during your visit. Your concern about the tire pressure is important, and we will address this internally to ensure that all details are carefully checked in future services. We truly appreciate you bringing this to our attention, and we would love the opportunity to make it right. If you’d like, please contact us directly, and we’ll ensure your tires are properly inspected and corrected at no additional charge. Thank you for your understanding, and we hope to serve you better in the future. Best regards, Viva CDJRF of LC Management

Do not go there expecting to get the service you asked

Do not go there expecting to get the service you asked for. I am always having to check over what they did and 9 times out of 10 they did it wrong.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear 101020jjl, Thank you for sharing your feedback. We are genuinely sorry to hear about your repeated experiences with incorrect service and understand how frustrating that must be. Providing the service our customers request and deserve is a top priority for us, and we sincerely apologize for not meeting that standard during your visits. Please know that your concerns are being taken seriously. We will be reviewing our procedures internally to ensure better accuracy and attention to detail moving forward. If you’d like to discuss your specific concerns further or give us another chance to make things right, please don’t hesitate to reach out. We value your business and are committed to improving your experience with us. Best Regards, Viva CDJRF of LC Management

Great experience!

Great experience!! Love my Jeep. Everyone we worked with was great. Would highly recommend viva auto group.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Had an appointment for a factory recall for a software

Had an appointment for a factory recall for a software update. My appointment was for 7:30 and I was here at 7:00, waiting. I was told at 7:30 that the service advisors were all in.a meeting and itvwould be another 10-15 minutes. Finally got in at 7:45. I was initially told this update would take about an hour. When I got in I was told by the service advisor that it may take about 90 minutes+. These people don't seem to have any semblance of time or the value of other people's time. The only reason they get away with this substandard customer service B.S. is because there is not another Chrysler dealership in town. If there were, they'd got broke in a nanosecond.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I had an issue with my Jeep battery, it has a "ship to

I had an issue with my Jeep battery, it has a "ship to dealership" date of 2022. It also has a 36 month replacement "guarantee". Well I had to buy one because I bought the jeep in 2023 so I didn't have a "reciept" of purchase other than my Jeep purchase! Wow, you are a Jeep dealership and are supose to assist those with "parts" that have a warranty, now I am out 300.00 for a freaking battery! Will NEVER EVER go here for ANY WORK ON MY JEEP!!!! I WAS LITERALLY STRANDED IN LAS CRUCES, I WORK THERE BUT LIVE IN EL PASO!!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.