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Clay Cooley Hyundai of Mesquite

(160 reviews)

Reviews

(160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Clay Cooley Hyundai of Mesquite from DealerRater.

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It was quick and pleasant experiance ricky was vey kind

It was quick and pleasant experiance ricky was vey kind and professional i appreciate them taking care of me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great customer service hands down.

Great customer service hands down. I come all the way from McKinney Texas because I appreciate the service you guys provide

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Prompt service.

Prompt service. Provide cell phone number you can call any time to check on vehicle status or add additional service items

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Was sent coupons but not allowed to use was told it

Was sent coupons but not allowed to use was told it needed to be printed out. The coupon had my entire name on it and does not state that it must be printed to redeem just stated couldn't be used with other coupons. So is this how the elderly that does not have access to a printer treated?I could see a printer but never once did she ask if she could assist with the printing just blew me off not sure if I will be returning to mesquite location customer service at check out was xxxxty I paid for a xxxxty service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service sucks.

Service sucks. Communication non existant. Mechanics dont have any quality control oversight. Repairs take forever. I'll never come ba j.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I’m very satisfied with your service.

I’m very satisfied with your service. Thank you Your employees are very kind and efficient

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Quick, easy and on point I initially was just shopping

Quick, easy and on point I initially was just shopping around, but the team worked hard and earned my business

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Experience with dealership was great .

Experience with dealership was great . Customer service was great too. Pleased with overall service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Brought my vehicle in for an oil change, when I left my

Brought my vehicle in for an oil change, when I left my engine started to stutter while in park in idle. Brought my vehicle back 2 different times and both times it was determined my engine was overfilled with oil. Was notified my vehicle would be compared to the same make and model as mine, after that I received a message saying 'my engine is acting weird'. 10 days later I received a text saying my vehicle was running as intended. When I arrived at the dealership and took a look at my engine, it was continuing the stuttering. The stuttering was visible. I notified Chris and Tony that I've driven my vehicle for 2 1/2 years and my vehicle never did that. They kept pushing there was nothing they could do. I was advised by the foreman to take my vehicle to another Hyundai to get a second opinion. I feel I was given the run around multiple times for a problem they caused. The overfilling of the oil is documented.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We've always been take care of there even through the

We've always been take care of there even through the change in ownership good experience good service department

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.