Driven Auto of Waukegan

Mark and Oscar hooked it up they got me in a good car and I was in bad situation and they did what it took to help me. Everyone is super friendly.

Excellent customer service hector and mark we great to work with. No haggles very good deal.

Andy was very attentive, patient, and not pushy at all. Thanks Andy for a car buying experience!

From the very beginning, the staff were very kind and helpful. The manager who assisted me with financing also demonstrated excellent manners, making the entire process smooth and stress-free. In the past, I have often felt cautious when visiting car dealerships because of broken promises or the feeling of being misled. I walked in with the same hesitation this time, but this experience was different. The team here completely changed my negative preconceptions about buying a car. Not only did they offer a fair price, but most importantly, they maintained trust and professionalism from start to finish. For that, I am truly grateful. I want to encourage the employees of this dealership and express my sincere appreciation to them.

Edit to update: Steve from Driven Auto has decided to harrass me and my business due to my negative (but truthful) review. He has text me asking me to remove my review and then left a fake 1 star review on my business page. AVOID THIS PLACE! Needed a new passenger van for my business. Found one, I thought, at Driven Auto. Andy sent videos and assured me everything was great. I drove 4 hours round trip to find several obvious issues at first glance. The back seats didnt have the seats the van came with so none of the seltbelts were useable. There were other cosmetic things, like the interior walls were detached and hanging off, no door handle, no cup holder. The fact that they assured me specifically that the tires were GREAT was probably the worse thing. The van shook and upon inspection the tires were bald inside and it had an obvious alignment issue. This van had been at their dealership for a considerable amount of time, all these things should have been addressed. This van wasnt safe to drive and legally couldnt even carry passengers. 🙄 Major disappointment!

Sell branded title cars such as lemons. They don't tell you. Try to sell u as is... don't admit it.

The sales Mando is nice and patient. The whole experience is speedy and pleasant. I was able to shop for the car I want with minimum effort.

Mark and Steve made the buying process so smooth and seamless. They both were very knowledgeable and up front and honest. I really appreciate all the help they have given me.

Scammers scammers scammers. Go on yelp and their website and read my full review this place is shady af

Love my car and process was ok. Problem is when people say they can do things and they can not. I was supposed to get the electric car tax credit back, and they said they could do it. (i called dozen dealerships and alot did not or could not do the used tax credit). Even gave me a "We Owe" saying that I would get the tax credit when they received it. They never received it because they were not eligible to apply for it yet. So they wrote it in a way that they knew would let them get away with being a slimy used car dealer. Shady business practices.