Reviews
I had an alignment done.
I had an alignment done. I went on a trip over Memorial Day weekend and the car no longer pulled to the left side which told me the job was well-done. I was taken home by shuttle so I could get things ready for my trip so I was appreciative of that availability. The shuttle also picked me up at home when the work was completed on my car. An all-around good experience.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your positive experience, Terri! We're delighted to hear that you had a great alignment service with us at Gerald Toyota of Matteson. It's fantastic to know that your car no longer pulls to the left side, indicating a job well-done. We're glad our shuttle service was helpful for your trip preparations, and we appreciate your kind feedback. We look forward to welcoming you back for any future automotive needs! Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
As usual the customer performance provided by Stephanie
As usual the customer performance provided by Stephanie Hyos is outstanding . Always explains everything in detail and sticks with the plan that is needed for servicing my Highlander.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
My experience was what I would expect.
My experience was what I would expect. My truck was done in a timely manner and everything was done correctly.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Walter, for sharing your positive experience with Gerald Toyota of Matteson. I am pleased to hear that your truck service was completed promptly and accurately. Please feel free to return for any future automotive needs, and don't hesitate to share your experience with others. Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
i knew everything upfront as to what was going to be
i knew everything upfront as to what was going to be serviced and the estimated wait time was accurate.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Reginald, for taking the time to share your positive experience with us at Gerald Toyota of Matteson. We truly appreciate your feedback and are pleased to hear that our transparency and accuracy met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
Stephanie Hyos was great!
Stephanie Hyos was great! All of the service was great! A driver took me home while my car was being serviced and then I was picked back up to get my car by another driver. It was such great service. Both gentlemen were so kind and courteous.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Renee, for sharing your positive experience with us at Gerald Toyota of Matteson. We are thrilled to hear that Stephanie provided you with great service. It's wonderful to know that our team members went above and beyond to make sure your service appointment went smoothly. We appreciate your kind words and look forward to assisting you again in the future. Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
The customer service is second to none.
The customer service is second to none. Tony is an awesome individual to deal with, and the service technicians completed my work in an unbelievably short period of time. Tony kept me informed of the repair progress over multiple days, and worked hard with my extended warranty company to ensure that all the major work required to be done on the car was covered. Thank you Tony for going out of your way to help me out!!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your glowing review, Timothy! We are thrilled to hear about your positive experience with Tony and our service technicians at Gerald Toyota of Matteson. We take pride in our customer service and are committed to making sure every customer leaves satisfied. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
Kalvin diagnosed the radio issue and ordered a new radio
Kalvin diagnosed the radio issue and ordered a new radio which was installed a few days later
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Randall, we strive to provide the best service possible and are glad Kalvin and our team were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Gerald Toyota of Matteson's Service Department. Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
Dealing with Kelvin Paul.
Dealing with Kelvin Paul. He met me before I even got out of my vehicle. He answered and took care of all my issues regarding my new Sienna. Made me feel comfortable on my first service visit.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Stephanie, and thank you for your kind words! Kelvin is a great asset and we are glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
Big screen TV in the waiting room, free coffee.
Big screen TV in the waiting room, free coffee. The service was quick so I was in and out.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words, Verna. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
Stephanie H.
Stephanie H. was my service writer this time at Gerald Tpyota in Matteson and took care of my service appointment professionally and caringly. She kept me updated on the progress of the service and suggested other items that needed to be taken care of while I was there. My car came back with all the service completed and washed. The usual waiting room was being updated so I waited with others in a large room in a comfortable chair. The wait time was less than expected considering all the work that had been done.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your awesome review, Michael! We're very happy to hear that Stephanie was of such great help to you. She takes pride in her customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson