Reviews
Knowing the representatives, not having to wait long, I
Knowing the representatives, not having to wait long, I did not have an appointment-but still service my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback! We're glad to hear that you had a positive experience with the service at Gerald Toyota of Matteson, even without an appointment. We strive to assist our customers promptly and efficiently. If you have any further questions or need assistance, feel free to reach out. We look forward to seeing you again! Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
Great customer service and respect for customers.
Great customer service and respect for customers. I will tell my friends and family about him
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We are thrilled to hear that you had a great experience with us at Gerald Toyota of Matteson. We truly appreciate your support and willingness to share your experience with friends and family. We look forward to seeing you again soon! Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
— Sales person has minimum knowledge of the vehicle.
— Sales person has minimum knowledge of the vehicle. —- a little difficult to find the sales person by phone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Customer service with kelvin he explained all the issues
Customer service with kelvin he explained all the issues on my car what needed to be taken care of.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for choosing Gerald Toyota of Matteson, Kearon! We're glad to hear that Kelvin provided you with excellent customer service by explaining all the issues with your car. We truly appreciate your kind words and look forward to assisting you with any future needs. Drive safely! Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
I did not have to wait a long time.
I did not have to wait a long time. Very nice and professional and good service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Renee, for the fantastic 5-star review! We're thrilled to hear about your positive experience at Gerald Toyota of Matteson. We always strive to provide efficient, professional, and exceptional service to all our customers. We look forward to welcoming you back for your future automotive needs. Drive safely! Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
I liked the timely admission process when I brought my
I liked the timely admission process when I brought my car in for service. The technician was friendly and professional. He answered all my questions and explained all my options. I have to admit that the remodeling that was done in the waiting area was a very pleasant surprise. It was comfortable and informative with the screen announcing when the car would be done.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Deborah, for sharing your experience at Gerald Toyota of Matteson! We appreciate your kind words about our timely admission process, friendly technician, and enjoyable waiting area. We're thrilled that you found the remodeling to be a pleasant surprise. We look forward to welcoming you back for your future car service needs. Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
Service advisor (Kelvin) was knowledgeable, polite and
Service advisor (Kelvin) was knowledgeable, polite and explained everything thoroughly . I had a very expensive repair but I was thankful it was found because it was a safety hazard. I was able to get a loaner car while my car was being repaired. The car was ready when promised and I was allowed to pick up my car from the sales staff when I couldn't get back before the service dept closed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Deborah, for the glowing 5-star review! We are delighted to hear about your positive experience with us at Gerald Toyota of Matteson. Kelvin will be thrilled to know that he provided excellent service. We always aim to ensure your safety and convenience during every visit. We look forward to seeing you again in the future and appreciate you sharing your experience with us. Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
Manger have Excellent knowledge ,co operative and
Manger have Excellent knowledge ,co operative and trasparant nature however sale slash is also have supporting nature.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your feedback, Kalpesh! We appreciate your acknowledgment of our manager's excellent knowledge, cooperative, and transparent nature. It's great to hear that our sales staff is also supportive. If you have any further comments or need assistance, please feel free to reach out to us here at Gerald Toyota of Matteson. We look forward to serving you again soon! Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
Your staff is always pleasurable to work with.
Your staff is always pleasurable to work with. Everyone is friendly and down to earth. I get my vehicle serviced by a Toyota technician with genuine Toyota products for a reasonable price. You always have appointments available to accommodate me. Service is done in a timely.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the 5-star review, James! We are thrilled to hear about your positive experience with our staff and services at Gerald Toyota of Matteson. We take pride in providing top-notch service with genuine Toyota products at a reasonable price. We look forward to assisting you again in the future. Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson
I trust what needs to be done with my vehicle at Gerald
I trust what needs to be done with my vehicle at Gerald Toyota of Matteson.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your trust in Gerald Toyota of Matteson, Susan. We appreciate your positive feedback and look forward to assisting you with any future needs for your vehicle. Feel free to visit us again or share your experience with others! Sincerely, Mike Smiley General Manager Gerald Toyota of Matteson