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Gerald Toyota of Matteson

(1,992 reviews)
Visit Gerald Toyota of Matteson
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (708) 441-4988 (708) 441-4988
Used (708) 248-8882 (708) 248-8882
Service (708) 441-3949 (708) 441-3949

Reviews

(1,992 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gerald Toyota of Matteson from DealerRater.

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Service

Kelvin Paul-Did excellent job has misunderstanding about rental car ...Handle It All parts not available for recall , Mr. Paul called me within 2 hours to inform me car wouldn't be ready until next day

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great car salesman

Geries is a amazing salesman very knowledgeable and informative very straightforward and excellent customer service. Great person to work with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent service and facility

Kept some of the same service people that worked for the previous owner which makes one feel confident in the new ownership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Clean Facility

Very easy to schedule appointment. Everyone followed CDC guidelines regarding COVID. Pleasant employees. Waiting areas was very clean and plenty of space for customers to social distance. Quick repair time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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excellent

We had a low tire pressure symbol, so decided to have it checked out. We actually had a nail in the tire and it needed to be replaced. Thank goodness, we were not out somewhere and without help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

It ddid not take a full day tom make the repair. I was there at appointed time and was out around noon.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good service

My appointment time was kept and the service was as completed quickly even though I didn’t wait for it today. I’ve experienced the same service in the past too.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service Techs!

Friendly and knowledgeable customer service staff team/Accomodating to customer's needs and a hassle free buying and service experience.Great selection of Toyota vehicles to buy from as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service, Not Pushy and Informative

Marc Wilson was very helpful and not pushy with repairs needed and kept me informed throughout time. Repair was done sooner than time estimated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good deal

Had the vehicle I was looking for in stock Got the deal I wanted on this vehicle. Friendly people to do business with

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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