Reviews
As at each of the previous visits for scheduled
As at each of the previous visits for scheduled maintenance, I found that the work was done promptly, expertly, and all people with whom I dealt were pleasant and helpful. Mr. Kelvin Paul is always genial and knowledgeable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Darrell! We're thrilled to hear about your positive experiences with Gerald Toyota of Matteson during your scheduled maintenance visits. It's wonderful to know that our team, especially Kelvin, has consistently provided you with prompt and expert service. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, Nick Smiley nsmiley@geraldauto.com Gerald Toyota of Matteson
I always get excellent service at Gerald Toyota of
I always get excellent service at Gerald Toyota of Matteson. My service writer, Kelvin Paul, helped me make an informed decision on a battery. My car service was finished earlier than I expected, and a text was sent to my phone letting me know what had been done and that my car was ready. Shortly after the text, Kelvin came, and we finished the paperwork. My car had been washed and was waiting for me in the parking lot. The waiting room is very nice too.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Michael! We truly appreciate your kind words about your experience at Gerald Toyota of Matteson. It’s great to hear that Kelvin provided you with excellent service and helped you make an informed decision on your battery. We’re glad you enjoyed our waiting room and that your car was ready sooner than expected. We look forward to serving you again in the future! Sincerely, Nick Smiley nsmiley@geraldauto.com Gerald Toyota of Matteson
I appreciate getting the shuttle service to my house so I
I appreciate getting the shuttle service to my house so I didn't have to wait. I did have to wait for the shuttle but that's ok because the new lounge is beautiful. I was able to get some work done on my laptop. I wasn't given a car wash. Did I have to ask for that? Nobody offered. I though it was automatic.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Kristine, for sharing your experience with us at Gerald Toyota of Matteson. We're glad to hear that you enjoyed our beautiful new lounge and found it a productive space for your work. We appreciate your feedback regarding the shuttle service and the car wash. Typically, a car wash is included, and we're sorry if this was unclear. Please feel free to reach out to us directly for any future needs or inquiries so we can assist you better. We look forward to seeing you again! Sincerely, Nick Smiley nsmiley@geraldauto.com Gerald Toyota of Matteson
When I visit I am always greeted asking questions.
When I visit I am always greeted asking questions. Calvin is always helpful and he understands my concerns
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Toya, for your wonderful review! We're thrilled to hear that you feel welcomed and that Calvin has been helpful in addressing your concerns. At Gerald Toyota of Matteson, we strive to provide excellent service every time you visit. We look forward to seeing you again soon! Sincerely, Nick Smiley nsmiley@geraldauto.com Gerald Toyota of Matteson
The advisor was very attentive.
The advisor was very attentive. The service took longer than I expected. Not the advisors fault.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, John, for your feedback. I appreciate your understanding regarding the service time. At Gerald Toyota of Matteson, we strive to provide attentive service, and we’re glad to hear that you felt supported. If you have any further concerns or need assistance, feel free to reach out. I look forward to seeing you again! Sincerely, Nick Smiley nsmiley@geraldauto.com Gerald Toyota of Matteson
Kalvin was friendly, service was fast, communication was
Kalvin was friendly, service was fast, communication was open, coffee was decent, waiting area was conducive for comfort and work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Rebecca, for your wonderful review! We appreciate your kind words about our friendly service and comfortable waiting area. It’s great to hear that you found our communication open and the service fast. We invite you to visit Gerald Toyota of Matteson again for your future needs! Sincerely, Nick Smiley nsmiley@geraldauto.com Gerald Toyota of Matteson
I arrived ahead of time and I was served promptly.
I arrived ahead of time and I was served promptly. I was informed about what the mechanic was going to do. Everything was quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, Jose! We’re happy to hear that you were served promptly and received clear communication about the service at Gerald Toyota of Matteson. We appreciate you and look forward to welcoming you back for any future needs! Sincerely, Nick Smiley nsmiley@geraldauto.com Gerald Toyota of Matteson
Very kind and attentive service by the sales, service and
Very kind and attentive service by the sales, service and financial team members. All questions answered. Very engaging and enjoyable. Felt welcomed and supported through the entire experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Brian! We truly appreciate your kind words about our sales, service, and financial teams at Gerald Toyota of Matteson. It’s great to hear that you felt welcomed and supported throughout your experience. We look forward to serving you again in the future! Sincerely, Nick Smiley nsmiley@geraldauto.com Gerald Toyota of Matteson
Tony Talley (service adviser)was very helpful and
Tony Talley (service adviser)was very helpful and explained what was to be done on the car. I liked the convenience to be driven home and picked up when service was complete. And Sarge, the man that did the driving was very courteous and friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Mary! We appreciate your wonderful review of Gerald Toyota of Matteson. It’s great to hear that Tony was able to assist you and that you enjoyed the convenience of our pick-up and drop-off service. We're also glad to know that Sarge provided you with a friendly experience. We look forward to serving you again in the future! Sincerely, Nick Smiley nsmiley@geraldauto.com Gerald Toyota of Matteson
Kelvin Paul was great.
Kelvin Paul was great. He called me with updates and made my service experience pleasant.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Christopher! We’re glad to hear that Kelvin provided you with excellent service and kept you updated throughout your experience at Gerald Toyota of Matteson. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Nick Smiley nsmiley@geraldauto.com Gerald Toyota of Matteson