Reviews
They knew me by my name that I was getting service on an
They knew me by my name that I was getting service on an open ticket 🎟️
They knew me by my name that I was getting service on an
They knew me by my name that I was getting service on an open ticket 🎟️
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind review, James! I'm thrilled to hear that our team at Gerald Honda of Matteson made you feel recognized and valued during your service appointment. It's our goal to provide personalized experiences for all our customers. We look forward to seeing you again! Sincerely, Alec McKean Service Director amckean@geraldauto.com
I liked the fact that Mike Hayes educated me on what is
I liked the fact that Mike Hayes educated me on what is going on with my Apple CarPlay. Mine does not work well with 3rd party apps like Spotify and Pandora. In fact, Pandora is not working at all now because I have and iphone 13. Apple is careless in the way they update their infotainment system. You can talk with Mike Hayes instead of me telling you what appears to be the fundamental reason why my iphone 13 does not work.
I liked the fact that Mike Hayes educated me on what is
I liked the fact that Mike Hayes educated me on what is going on with my Apple CarPlay. Mine does not work well with 3rd party apps like Spotify and Pandora. In fact, Pandora is not working at all now because I have and iphone 13. Apple is careless in the way they update their infotainment system. You can talk with Mike Hayes instead of me telling you what appears to be the fundamental reason why my iphone 13 does not work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gail, thank you for your feedback! I'm glad to hear that Mike provided you with education on your Apple CarPlay. I understand the frustration with compatibility issues related to third-party apps. While we don’t have control over Apple’s updates, we appreciate your insights, and we encourage you to reach out to us if you have any further concerns. At Gerald Honda of Matteson, we're here to help with any issues you may encounter. Thank you for choosing us! Sincerely, Alec McKean Service Director amckean@geraldauto.com
The young man, Jay, who took care of me was very
The young man, Jay, who took care of me was very personable, even when I was flustered after having to drive all around the building to find a way in The young man, Jay, who took care of me was very personable, even when I was flustered after having to drive all around the building to find a way in. Also, availability of parts should be determined when scheduling appointments, not upon arrival. Otherwise, if parts are not available, it is a wasted trip (and time) for the customer.
The young man, Jay, who took care of me was very
The young man, Jay, who took care of me was very personable, even when I was flustered after having to drive all around the building to find a way in The young man, Jay, who took care of me was very personable, even when I was flustered after having to drive all around the building to find a way in. Also, availability of parts should be determined when scheduling appointments, not upon arrival. Otherwise, if parts are not available, it is a wasted trip (and time) for the customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marie thank you for the feedback and the time it took. We are sorry we did not have the exact part needed in stock and appreciate the compliment on Jay. Also, thank you for your patience when getting used to the new entrance and the new Honda facility. We are grateful to have you! Christopher Brischetto Service Director
It's a pleasure having my car serviced at this location
It's a pleasure having my car serviced at this location and Dave is the best. He is always very professional and friendly.
It's a pleasure having my car serviced at this location
It's a pleasure having my car serviced at this location and Dave is the best. He is always very professional and friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Debroah! I'm thrilled to hear that you enjoy your service experience at Gerald Honda of Matteson and that Dave has made a positive impression with his professionalism and friendliness. We appreciate your kind words and look forward to seeing you again for your next service! Sincerely, Alec McKean Service Director amckean@geraldauto.com
My service technician was amazing from check-in to
My service technician was amazing from check-in to check-out. He explained what would occur with my vehicle and then what services were provided. I was greeted with a smile and an exceptional level of professionalism. All ratings are FIVE STAR.
My service technician was amazing from check-in to
My service technician was amazing from check-in to check-out. He explained what would occur with my vehicle and then what services were provided. I was greeted with a smile and an exceptional level of professionalism. All ratings are FIVE STAR.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I truly appreciate your kind words, Cothron! It's great to hear that you had an excellent experience at Gerald Honda of Matteson and that our service technician provided such exceptional care and professionalism. Your satisfaction is our priority, and we look forward to serving you again in the future! Sincerely, Alec McKean Service Director amckean@geraldauto.com
Everyone that I have talked to thru online or by phone
Everyone that I have talked to thru online or by phone are friendly and helpful.
Everyone that I have talked to thru online or by phone
Everyone that I have talked to thru online or by phone are friendly and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Joseph! We're happy to hear that you found our team at Gerald Honda of Matteson to be friendly and helpful. We appreciate your feedback and look forward to assisting you again. Sincerely, The Team at Gerald Honda of Matteson
I like that they put protective coverings over the wheel
I like that they put protective coverings over the wheel and floor to keep it clean and i feel like i know my car got serviced right.
I like that they put protective coverings over the wheel
I like that they put protective coverings over the wheel and floor to keep it clean and i feel like i know my car got serviced right.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, Brandon! I am glad to hear that you appreciated our attention to detail and the protective coverings we use at Gerald Honda of Matteson. It’s important to us that you feel your vehicle is well cared for. We look forward to seeing you again for your next service. Sincerely, Alec McKean Service Director amckean@geraldauto.com
Omar Mustafa was a great salesman.
Omar Mustafa was a great salesman. Straightforward, answered all my questions, worked hard to get me a fair deal.
Omar Mustafa was a great salesman.
Omar Mustafa was a great salesman. Straightforward, answered all my questions, worked hard to get me a fair deal.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Thomas! We’re thrilled to hear about your positive experience with Omar at Gerald Honda of Matteson. It’s great to know that he was able to assist you effectively and help you find a fair deal. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Gerald Honda of Matteson
Excellent experienced , me and my wife was happy to
Excellent experienced , me and my wife was happy to customer services from sale man James Singleton.even though we didn't get a good deal we still bought a SUV with the help of James and the people behind him .
Excellent experienced , me and my wife was happy to
Excellent experienced , me and my wife was happy to customer services from sale man James Singleton.even though we didn't get a good deal we still bought a SUV with the help of James and the people behind him .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Edwin! We're grateful to hear that you and your wife had an excellent experience with our team at Gerald Honda of Matteson, especially with James. We appreciate your feedback and are glad you found the perfect SUV. We hope to see you again soon! Sincerely, Alec McKean Service Director amckean@geraldauto.com
My service representative, Jaaron.
My service representative, Jaaron. Was really nice. He was helpful and detailed pre and post my service. Also, I was told my service would take an hour and it was exactly an hour. Great time management
My service representative, Jaaron.
My service representative, Jaaron. Was really nice. He was helpful and detailed pre and post my service. Also, I was told my service would take an hour and it was exactly an hour. Great time management
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Alexandria! I truly appreciate your kind words about Jaaron and the service you received at Gerald Honda of Matteson. It’s wonderful to hear that he was helpful and provided detailed information throughout the process. Our team strives for great time management, and I'm glad we met your expectations. We look forward to assisting you again in the future! Sincerely, Alec McKean Service Director amckean@geraldauto.com