Reviews
Your new facility is excellent.
Your new facility is excellent. The waiting area is very pleasant. The person who welcomed me and checked me in, was cordial and took my request to have my car checked seriously. Thank you
Your new facility is excellent.
Your new facility is excellent. The waiting area is very pleasant. The person who welcomed me and checked me in, was cordial and took my request to have my car checked seriously. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Nuzhka! I am thrilled to hear you enjoyed our new facility and that our team made your visit pleasant at Gerald Honda of Matteson. Our team always strives to take our customers' requests seriously. We look forward to assisting you again in the future! Sincerely, Alec McKean Service Director amckean@geraldauto.com
I like the new set up for Honda.
I like the new set up for Honda.. it makes everything look so elegant, like walking into a Lexus dealership...
I like the new set up for Honda.
I like the new set up for Honda.. it makes everything look so elegant, like walking into a Lexus dealership...
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback, Kay! We're thrilled to hear that you like the new setup at Gerald Honda of Matteson. Our goal is to create an elegant and inviting atmosphere for our customers, and it's great to know we're on the right track. We look forward to welcoming you back soon! Sincerely, The Team at Gerald Honda of Matteson
Customer service rep was awesome, pleasant clean
Customer service rep was awesome, pleasant clean atmosphere, everything was explained in detail.
Customer service rep was awesome, pleasant clean
Customer service rep was awesome, pleasant clean atmosphere, everything was explained in detail.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Joan! We appreciate your kind words about our customer service and the pleasant atmosphere at Gerald Honda of Matteson. It's great to hear that everything was explained in detail during your visit. We look forward to serving you again! Sincerely, The Team at Gerald Honda of Matteson
Nico was exceptional!
Nico was exceptional! The selection of cars, dealership size & overall great experience. Trisha in financing was amazing to work with as well.
Nico was exceptional!
Nico was exceptional! The selection of cars, dealership size & overall great experience. Trisha in financing was amazing to work with as well.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the wonderful review, Corin! We're thrilled to hear about your exceptional experience with Nico and Trisha at Gerald Honda of Matteson. It's great to know that you enjoyed our selection of cars and the dealership atmosphere. We appreciate your kind words and hope to see you again soon! Sincerely, The Team at Gerald Honda of Matteson
The mechanics are always good here.
The mechanics are always good here.They do their best to get your car done so you can continue your day.They did however forget to put the oil change sticker in the window this visit.The service advisors are very good as well here.
The mechanics are always good here.
The mechanics are always good here.They do their best to get your car done so you can continue your day.They did however forget to put the oil change sticker in the window this visit.The service advisors are very good as well here.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind review, John! I'm glad to hear that you had a positive experience with our mechanics and service advisors at Gerald Honda of Matteson. We appreciate your feedback regarding the oil change sticker and will make sure to address that with our team. We hope to see you again soon for your next visit! Sincerely, Alec McKean Service Director amckean@geraldauto.com
I have been with HONDA for 20+ years and loved HONDAs.
I have been with HONDA for 20+ years and loved HONDAs. Gerald Honda has continued to be a great place for service!
I have been with HONDA for 20+ years and loved HONDAs.
I have been with HONDA for 20+ years and loved HONDAs. Gerald Honda has continued to be a great place for service!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your feedback, Christina! I appreciate your loyalty over the years and am glad that you've had great experiences with our service at Gerald Honda of Matteson. We look forward to continuing to serve you and your Honda for many more years to come. Sincerely, Alec McKean Service Director amckean@geraldauto.com
Quick and a nice cup of coffee offered.
Quick and a nice cup of coffee offered. I never opened my book as I met another nice person waiting!
Quick and a nice cup of coffee offered.
Quick and a nice cup of coffee offered. I never opened my book as I met another nice person waiting!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much, Jayne, for your wonderful review! We’re delighted to hear that you enjoyed your experience at Gerald Honda of Matteson and appreciated the coffee. It's great to know you connected with another nice person during your visit. We look forward to welcoming you back next time! Sincerely, The Team at Gerald Honda of Matteson
Process was quick & easy.
Process was quick & easy. Everything was explained to me so I could understand it.
Process was quick & easy.
Process was quick & easy. Everything was explained to me so I could understand it.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Laura, for your wonderful feedback! We're thrilled to hear that your experience with Gerald Honda of Matteson was quick and easy, and that our team took the time to explain everything to you. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at Gerald Honda of Matteson
The lady at the service counter was excellent.
The lady at the service counter was excellent. The service was prompt and they also cleaned the car when they finished
The lady at the service counter was excellent.
The lady at the service counter was excellent. The service was prompt and they also cleaned the car when they finished
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Ann! We truly appreciate your kind words about your experience with our service team at Gerald Honda of Matteson. We're glad to hear that you found our service prompt and that your car was cleaned as well. We look forward to seeing you again for your next visit! Sincerely, Alec McKean Service Director amckean@geraldauto.com
I like how we weren't hassled.
I like how we weren't hassled. I felt very comfortable. I was able to get all my questions answered. Extremely friendly employees.
I like how we weren't hassled.
I like how we weren't hassled. I felt very comfortable. I was able to get all my questions answered. Extremely friendly employees.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Susan! We're thrilled to hear that you felt comfortable and that our team was able to assist you with all your questions. At Gerald Honda of Matteson, we strive to provide a friendly and hassle-free experience. We hope to see you again soon! Sincerely, The Team at Gerald Honda of Matteson