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Courteous and good service
Very courteous staff and my service was done in a timely manner. Waiting room chairs were spaced safely for covid restrictions.
The young salesman, was working hard and diligently to get to my CR-V as soon as possible. I truly appreciate it.
2021 Civic Hatchback EX
The Gerald staff at Matteson was easy to deal with, new the products well and were able to answer all of your questions.
Phil our Service Advisor is outstanding! He's responsive, honest and always willing to accommodate our requests. We own a 2007 Honda Civic Hybrid with 200K miles, maintenance is important and Gerald has been great.
Oil change/tire rotation
In general, I am satisfied with the service I received. The attendant indicated that the service would only take about an hour. After an hour, I inquired how much longer, which he replied about 10 more minutes. After another 45 minutes, I inquired again, and he indicated that the mechanic just started on the vehicle and it would take another 15 minutes, as there was only one mechanic. The attendant compensated my time with a discount, which was appreciated.
15000 Mile Maintenance
No hassle, right in, checked in work done right out. Very efficient, completely professional. The people were very friendly and the facility was spotless.
The wait in the waiting room was a little long and not knowing what was being done to the vehicle
Great service mechanic!
I like that you were able to provide prompt service for my repair. I have the utmost trust in the service mechanic that worked on my car.
Great salesman. He was very friendly, funny and helpful. We made a nice connection with him. We will recommend him.
The customer service is great Always helpful They explain all options It does not matter if I’m there for service or purchasing a new car That you Gerald Honda of Matteson