Reviews
Very clean new space.
Very clean new space. Very friendly as always. Washed my car
Very clean new space.
Very clean new space. Very friendly as always. Washed my car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Professional.
Professional. My car is as spotless when I leave after service as when I arrived. That's huge. Affordable. Trustworthy.
Professional.
Professional. My car is as spotless when I leave after service as when I arrived. That's huge. Affordable. Trustworthy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind words, Jamie! We truly appreciate your feedback about the service at Gerald Honda of Matteson. It's great to hear that your car is returned to you in spotless condition and that you find our services affordable and trustworthy. We look forward to assisting you again in the future! Sincerely, Alec McKean Service Director amckean@geraldauto.com
They made it easy for me to bring in my car on short
They made it easy for me to bring in my car on short notice. They also did a great job of recapping everything that was done.
They made it easy for me to bring in my car on short
They made it easy for me to bring in my car on short notice. They also did a great job of recapping everything that was done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Janell! I'm thrilled to hear that our team at Gerald Honda of Matteson was able to accommodate your needs on short notice and provide thorough communication about the services. It's our goal to make your experience as smooth as possible. We look forward to assisting you again in the future! Sincerely, Alec McKean Service Director amckean@geraldauto.com
I was able to schedule tire service when I called early
I was able to schedule tire service when I called early morning but then tire was flat and couldn't drive car. Agent suggested to call Honda Care and gave me phone #. She said to still come if I could get there before 6 pm. The AAA man came in about an hour and quickly put spare on. I was an hour late for my appointment but Marissa at Gerald (not sure of name spelling) quickly checked me in and showed me the metal piece in the original tire. The mechanic was able to plug the tire neatly and quickly. Marissa was very kind and was able to get the $20 fee waived. I had already had a very hectic day and to come out of work to a flat tire was the last thing I needed, but the Gerald staff and the AAA man-Anthony made a bad situation into an excellent experience. Thank you to all for your kindness and hard work. It is very much appreciated!!
I was able to schedule tire service when I called early
I was able to schedule tire service when I called early morning but then tire was flat and couldn't drive car. Agent suggested to call Honda Care and gave me phone #. She said to still come if I could get there before 6 pm. The AAA man came in about an hour and quickly put spare on. I was an hour late for my appointment but Marissa at Gerald (not sure of name spelling) quickly checked me in and showed me the metal piece in the original tire. The mechanic was able to plug the tire neatly and quickly. Marissa was very kind and was able to get the $20 fee waived. I had already had a very hectic day and to come out of work to a flat tire was the last thing I needed, but the Gerald staff and the AAA man-Anthony made a bad situation into an excellent experience. Thank you to all for your kindness and hard work. It is very much appreciated!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much, Patricia, for sharing your experience! We're thrilled to hear that Marissa and our team at Gerald Honda of Matteson were able to assist you during a hectic day. It’s great to know that the tire service went smoothly and that we could turn your challenging situation into a positive one. We appreciate your kind words and hope to see you again soon for any of your automotive needs! Safe travels! Sincerely, Alec McKean Service Director amckean@geraldauto.com
I feel I'm treated politely.
I feel I'm treated politely. My questions are answered. The service advisors listen to my concerns. Usually my car is ready sooner than expected.
I feel I'm treated politely.
I feel I'm treated politely. My questions are answered. The service advisors listen to my concerns. Usually my car is ready sooner than expected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Sheila! I appreciate your kind words about our service team and am thrilled to hear that you feel listened to and valued at Gerald Honda of Matteson. It's great to know your vehicle is often ready ahead of time. We look forward to serving you again in the future! Sincerely, Alec McKean Service Director amckean@geraldauto.com
My service rep was upfront with the cost of the A 1
My service rep was upfront with the cost of the A 1 service and had the car done within the time he said it would take, 1 1/2 hours.
My service rep was upfront with the cost of the A 1
My service rep was upfront with the cost of the A 1 service and had the car done within the time he said it would take, 1 1/2 hours.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Paul, thank you for your review! I'm glad to hear that your service experience at Gerald Honda of Matteson was smooth and transparent regarding the cost and timing of your A1 service. We strive to provide efficient and clear communication to all our customers. We look forward to serving you again in the future! Sincerely, Alec McKean Service Director amckean@geraldauto.com
Me. Singleton was very professional and worked hard to
Me. Singleton was very professional and worked hard to get us the deal we wanted.
Me. Singleton was very professional and worked hard to
Me. Singleton was very professional and worked hard to get us the deal we wanted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Rhonda! We appreciate your kind words about Mr. Singleton and the effort put into getting you the deal you wanted. At Gerald Honda of Matteson, we strive for excellence, and it's great to hear your experience reflects that. We look forward to seeing you again! Sincerely, The Team at Gerald Honda of Matteson
Waleed was one of the best salesman I”ve ever seen he did
Waleed was one of the best salesman I”ve ever seen he did such a good job putting me in a car that has not only doable payments but something that I genuinely love to drive. He was kind, he answered every single question we had, he just overall made sure we were taken care of without too much having to lift a finger. That's a great salesman to have on your team.
Waleed was one of the best salesman I”ve ever seen he did
Waleed was one of the best salesman I”ve ever seen he did such a good job putting me in a car that has not only doable payments but something that I genuinely love to drive. He was kind, he answered every single question we had, he just overall made sure we were taken care of without too much having to lift a finger. That's a great salesman to have on your team.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Trinity, thank you so much for your kind words! We're thrilled to hear that Waleed helped you find a car you genuinely love and that your experience at Gerald Honda of Matteson was so positive. We appreciate your feedback and look forward to serving you again in the future! Safe driving! Sincerely, The Team at Gerald Honda of Matteson
Your new facility is excellent.
Your new facility is excellent. The waiting area is very pleasant. The person who welcomed me and checked me in, was cordial and took my request to have my car checked seriously. Thank you
Your new facility is excellent.
Your new facility is excellent. The waiting area is very pleasant. The person who welcomed me and checked me in, was cordial and took my request to have my car checked seriously. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Nuzhka! I am thrilled to hear you enjoyed our new facility and that our team made your visit pleasant at Gerald Honda of Matteson. Our team always strives to take our customers' requests seriously. We look forward to assisting you again in the future! Sincerely, Alec McKean Service Director amckean@geraldauto.com
I like the new set up for Honda.
I like the new set up for Honda.. it makes everything look so elegant, like walking into a Lexus dealership...
I like the new set up for Honda.
I like the new set up for Honda.. it makes everything look so elegant, like walking into a Lexus dealership...
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback, Kay! We're thrilled to hear that you like the new setup at Gerald Honda of Matteson. Our goal is to create an elegant and inviting atmosphere for our customers, and it's great to know we're on the right track. We look forward to welcoming you back soon! Sincerely, The Team at Gerald Honda of Matteson