Genesis of North Cincinnati

I am submitting this complaint regarding a persistent and concerning issue with my brand-new 2025 Genesis GV70. Since shortly after purchasing the vehicle in April 2025, I’ve experienced a loud metal-to-metal noise when reversing down my driveway — an incline where the issue consistently presents itself. Timeline of Events: June 9, 2025 – I brought the car to the dealership service department, reporting the metal-on-metal braking sound. Despite the fact that the sound occurs every time I reverse down my driveway, I was told that the dealership could not replicate the issue and was told the noise was “normal.” July 8, 2025 – After escalating my concern to Genesis Customer Service, an arrangement was made for a service technician to pick up my vehicle for further investigation. I captured a video of the technician reversing the car from my driveway, clearly demonstrating the noise. July 10, 2025 – I was contacted again and told that no issues were found, and the braking noise was again dismissed as “normal.” However, I have since received a loaner Genesis GV70 (white in color), which does not exhibit the same noise when backing down the same driveway, proving that the issue is not characteristic of all GV70s.

Car in shop for warranty/ recall work over 6 weeks ( that’s correct, 6 weeks before work was initiated only after dozens of phone calls and finally escalating to Genesis Corp). That’s the condensed version!!! One star is one star too many!!!

Scheduled a test drive. Arrived and had to wait for the salesperson to show up. They were late for work. Then the car I scheduled to test drive wasn't even on the lot, so they tried to offer a test drive of a different year and trim level of the vehicle I had scheduled to drive! Not what I would expect from an upscale dealership. Would give 0 starts if it was an option.

Worst dealership ever. I went and looked at a 2018 white tlx. The car looked great in the pictures but it had a ton of damage. They said they did an inspection on the car, but the drivers side rear tire had a massive bubble in the tire and it was about to blow out. When I told them they seemed unfazed and did not really care. Not only that, they raised the price on the car after I went and looked at it without fixing any of the issues. I would not buy a car here.

Never received any response from the dealership on the 2015 Acura MDX I inquired about

I’m 73 and this is the worse dealership I’ve ever dealt with . Their service department is atrocious… don’t return calls, loaners not available, waited 2 months for an appointment. Stay away!!

I felt like I got treated like I was a bother. I went through two separate sales people because they were both rude. I almost left before the test drive. The car was nice though.

Bought a Genesis GV70 two weeks ago. Great experience all around with Tom Martin and team from start to finish. Looked at Lexus, Cadillac, Lincoln, Acura and a few others. Nothing compared to the technology in Genesis. Took it to Ashville and back last weekend - 700 miles total and it was a dream to drive. You really need to look at Genesis and compare!!!!!

2023 GV80 - had a flat tire. Could not get anyone in service after 10+ tries. Took car in and had tire repaired. Technician neglected to pump up the tire after repair. Talked with GM Jon McFarland and got a bunch of excuses. Not a good first experience.

Offered to buy the car for what they were asking, simply asked that they hold the car until I can make it out there. They were going to send paperwork but wouldn’t let me back out of the deal if the car wasn’t what I expected. They also wont hold cars, even with a down payment. I would have had to fly to get there and just wanted some insurance that it would still be there and I could say no. And they’ve had the car since March, so they don’t want to move inventory I guess? Overall sketchy experience and wouldn’t recommend. Salesman also made it seem like an inconvenience that I wanted photos of under the car.