Genesis of North Cincinnati

Scheduled a test drive. Arrived and had to wait for the salesperson to show up. They were late for work. Then the car I scheduled to test drive wasn't even on the lot, so they tried to offer a test drive of a different year and trim level of the vehicle I had scheduled to drive! Not what I would expect from an upscale dealership. Would give 0 starts if it was an option.

Worst dealership ever. I went and looked at a 2018 white tlx. The car looked great in the pictures but it had a ton of damage. They said they did an inspection on the car, but the drivers side rear tire had a massive bubble in the tire and it was about to blow out. When I told them they seemed unfazed and did not really care. Not only that, they raised the price on the car after I went and looked at it without fixing any of the issues. I would not buy a car here.

Never received any response from the dealership on the 2015 Acura MDX I inquired about

I’m 73 and this is the worse dealership I’ve ever dealt with . Their service department is atrocious… don’t return calls, loaners not available, waited 2 months for an appointment. Stay away!!

I felt like I got treated like I was a bother. I went through two separate sales people because they were both rude. I almost left before the test drive. The car was nice though.

Bought a Genesis GV70 two weeks ago. Great experience all around with Tom Martin and team from start to finish. Looked at Lexus, Cadillac, Lincoln, Acura and a few others. Nothing compared to the technology in Genesis. Took it to Ashville and back last weekend - 700 miles total and it was a dream to drive. You really need to look at Genesis and compare!!!!!

2023 GV80 - had a flat tire. Could not get anyone in service after 10+ tries. Took car in and had tire repaired. Technician neglected to pump up the tire after repair. Talked with GM Jon McFarland and got a bunch of excuses. Not a good first experience.

Offered to buy the car for what they were asking, simply asked that they hold the car until I can make it out there. They were going to send paperwork but wouldn’t let me back out of the deal if the car wasn’t what I expected. They also wont hold cars, even with a down payment. I would have had to fly to get there and just wanted some insurance that it would still be there and I could say no. And they’ve had the car since March, so they don’t want to move inventory I guess? Overall sketchy experience and wouldn’t recommend. Salesman also made it seem like an inconvenience that I wanted photos of under the car.

Owned many upscale cars including bmw, Audi, and now a Genesis g90 yet never saw a service waiting room as outdated, shabby, worn out with less amenities that that of my sons Chevy dealer. Secondly, I’ve neither had to wait so long for a loaner when needed, nor have I been squeezed into small models when I do.” At bmw, Audi, Benz .Want to compete with high end auto dealers… you need to up your act

I have owned multiple upscale cars including BMW and Audi but have never run into the following: 1. A downright rundown shabby waiting room for service. Stained rugs, split leather seats from wear, old school coffee server, no complimentary water. Muffler shops have nicer accommodations. 2. Loaners seldom available without long notice. When I do get one, I get one much smaller than my g90 If they want to be a dealership selling cars for 80k and up, they should act like it