INFINITI of Hoffman Estates

Joel Gappa was amazing to work with from start to finish. He made the entire process easy and the service was top notch. I would highly recommend Joel to anyone and would for sure work with him again for future car purchases!

OMGosh!!! I HIGHLY recommend INFINITI of Hoffman Estates to anyone that is looking for a vehicle. My recent car buying experience at INFINITI of Hoffman Estates was exceptional! Patrick was incredibly knowledgeable, helpful, and patient. Patrick, Steve, Stan, and Romino went above and beyond. The entire team was awesome. I felt genuinely valued as a customer. Thank you INFINITY of Hoffman Estates!!!

Joel was very helpful in securing the exact Q50 I was looking for and followed up securing the additional accessories I requested.

Good contact and willing to deal on price. However, when they sold it to someone else, they never notified me. Not customer friendly if you ask me.

I want to give a big shout out to Hoffman Estates Infiniti. On October 12, 2024 I had telephone the mentioned Infiniti Dealership and had spoke with Steve Serofino about leasing a new Q50 Infiniti for my wife. Steve was very professional, courteous and knowledgeable. He was very concerned about meeting all my vehicle needs. After speaking with him for 20 minutes, I developed a trust in him and drove to the dealership. Once there, Steve had Joe Gappa show my wife and I the car we spoke about on the phone, which was a 2024 Infiniti Q50. Everyone at this dealership was very friendly and everyone welcomed us. Our sales person Joe Gappa was excellent. He explained the vehicle to its fullest extent. Joe Gappa demonstrated full concern on our vehicle purchase and was a pleasure to see a salesperson enjoying his career. I want to thank everyone at the Hoffman Estates Infiniti Dealership, especially Steve Serofino and Joe Gappa for the extreme care set forth to my wife and I.

Joel was so helpful and friendly and also a great communicator! He made the buying process from out of town easy!

I bought an Infiniti QX80 from Joel Gappa. Joel was exceptional and a pleasure to work with. He really knows the car business and particularly Infiniti. He never once pressured me into a decision and made the buying experience very pleasant. Every person I encountered at Ziegler Infiniti of Hoffman estates was an absolute pleasure to work with. The manager even emptied out his QX80 so I could have a loaner vehicle while they prepared mine for delivery. I would highly recommend Joel and the entire crew at Infiniti of Hoffman Estates.

I just bought an Infinity QX60, and I’ve got to give a huge shoutout to Joel Gappa for making it such a great experience. From the minute I walked into the dealership, Joel was friendly, knowledgeable, and super helpful. He answered all my questions without making me feel rushed or pressured, which I really appreciated. He explained all the cool features of the QX60 and made sure I felt confident about my choice. The Infinity QX60 is awesome – it's comfortable, spacious, and drives so smoothly. It's packed with tech that makes every drive enjoyable. I couldn't be happier with my new car. If you're thinking about getting a new ride, definitely go see Joel Gappa. He made the whole process easy and stress-free. Thanks, Joel, for helping me find the perfect car!

John S. with Infiniti of Hoffman Estates was exceptional. He was efficient, patient, kind and knowledgeable. I was looking to buy from out of State and the awesome reviews of this dealership and John’s expertise and style put me completely at ease. Totally recommend John and Hoffman Estates!

Inviting, honest, professional, friendly not pushy. My experience here was outstanding and far from the typical interaction that "car sales" brings to mind. I feel everyone I interacted with was more concerned about making me happy and satisfied with the sale and not just making money.