INFINITI of Hoffman Estates

The staff was friendly and Igot a decent deal on price and financing for the Nissan Ariya.The wait to finalize the paperwork was way too long. The EV also only had 40 miles of charge, not a good look.

This is by far thr best car buying experience we ever had after owing several vehicles at our household. Joel has provided all the information I need after I contacted him and he also sent the car video to show us the condition of car before we made a trip to his office. Offer options but Not pushing us buying additional services, Things are clear explained and take time to make sure we understand them. Overall, best car purchasing experience we have. Thank you Joel!

Buying a car can be stressful. Working with Joel and James and Taylor at Hoffman Estates infinity was a breath of fresh air. No high pressure tactics, just honesty, professionalism and good people.

From the first moment we contacted Joel, he was beyond professional and well prepared. Customer service was clearly a #1 priority for Joel and it showed. This was hands-down the easiest and the most pleasant car purchasing experience we've ever experienced. His manager, James, also made it super easy for us to close the deal. Joel even called us the next business day to make sure we did not have any issues or additional questions. Operational Excellence through and through. Thank you Joel and James - we will be back for our next vehicle!

I bought a car from them this week and was very satisfied and impressed. I highly recommend salesman Christian Fernandez - he was very professional and made the process personal, comfortable and fun! He provided exceptional service. If possible call ahead for an appointment and come prepared, I'm from out of town Christian helped me get it all done in 1 trip, trade-in and all.

I was extremely happy working with salesman Christian Fernandez to purchase a car from the Hoffman Estates Infiniti dealership. He made the process personal, comfortable and fun too! I recommend making an appointment and coming prepared, because that way they were able to do it all in one trip - including my trade-in, which was very helpful to me. The finance person I worked with across the street was also very personable. I was impressed with the whole process from beginning to end! I strive for that in my business and saw that in the people I worked with there. Thank you.

Dealerships is clean, organized, and friendly staff. There are many vehicles available to test drive.

I had a fantastic experience purchasing my new car thanks to the amazing team at [Dealership Name]! Joel, my salesperson, was incredibly helpful, knowledgeable, and patient throughout the entire process. He made sure I was comfortable every step of the way and took the time to answer all my questions without any pressure. James, the sales manager, was also great to work with—transparent, fair, and really worked to make sure everything came together smoothly. The entire process was straightforward, and I truly felt like they had my best interests in mind. Couldn’t be happier with my new vehicle and the service I received. I highly recommend asking for Joel if you’re in the market for a car—he’s top notch!

First class operation. Beautiful facility with extremely pleasant employees that helped us through the entire process. Joel Gappa was a real please to work with. He will definitely get my first call on our next car purchase. Thanks again!

Joel Gappa was amazing to work with from start to finish. He made the entire process easy and the service was top notch. I would highly recommend Joel to anyone and would for sure work with him again for future car purchases!